The room was very spacious, I loved the bath overlooking the view of the city/park below. All amenities that you could want were provided. Pool/sauna were brilliant and just what you need after walking around the city. Bar great too!

Stayed in March 2025

Beautiful property, with excellent rooms, great design and location. Loved the very large room with great amenities. Great spa, great pool. The reception bar is also very nice.

Stayed in March 2025

Check in experience was quite disappointing as the staff handling my check-in seems inexperienced and took almost 30 mins just to process my check in.

Hotel room was very nice, spacious despite it being the most basic room type available. Very central location too despite it being a bit difficult for some to find.

Stayed in November 2024

Great location and friendly staff

Stayed in November 2024

none

interior design, from lobby to room. Breakfast location very nice. very good breakfast.

Stayed in November 2024

Not particularly ergonomically sound. Lunch service at lobby was very very slow.

Very elegant decor

Stayed in November 2024

Breakfast served too quickly not allowing time to get toast and fruit before eggs arrived.

Stayed in October 2024

Having an exclusive french restaurant of michelin standards while nice is limited. An exclusive chinese restaurant would add a nice touch. The hot pool in the spa is not hot enough. The hotel wifi doesn't allow you access to western social media.

I liked the design and the materials and colour palette of the hotel. The room size is also very generous and the general ambience of the hotel is exclusive and inspiring. The "chinoiserie" feel but yet minimalistic makes the hotel unique.

Stayed in September 2024

nothing

Loved the ambience and service of this hotel

Stayed in September 2024

Price of breakfeast becomes to high

Consistent quality during 10 years

Stayed in September 2024

Some of the areas in the rooms are a bit tired

Design ,staff and location

Stayed in August 2024

I am a sensitive sleeper, and you could hear from the corridor if someone shouting in the hallway - and I had annoying neighbors they were arguing a lot at 3 am so I could hear it all. I think this is the only thing annoyed me so much.

It’s so relaxed. There is no other word to describe it, it reminded me of the Setai Hotel in Miami. The decor, the spa facilities are amazing, the service - impeccable, the best and the most attentive service I ever seen - and I travel a lot. Location is great too. I really love it.

Stayed in August 2024

NA

Service, Room Accessories, Free Room Upgrade. Overall a great experience unmatched by other hotels visited in the same trip.

Stayed in August 2024

The entrance hall is a bit too dark and gloomy any time of the day, but that's the design. Ultimately all the facilities are new, high quality and well maintained. It's a good hotel. Location is also ok.

Great spa area, sauna and steam room -- that are all very relaxing, as most people staying in this hotel are here for business, and literally never use the facilities. :) Come to relax in the aftrenoon, it feels like a Japanese Onsen. :)

Stayed in June 2024

SLOW SERVICE AND EARLY BAR CLOSING

LOBBY , LOCATION & CALMNESS

Stayed in May 2024

Beautiful design. The hall is amazing with the huge bar. Any time of the day it’s nice to sit in the hall.

Stayed in May 2024

Lights in room annoying to control and automatic lights in cupboards don’t always switch off so light pollution at night. No action taken by staff after I reported it!

Elegant design Comfortable rooms Helpful staff Great pool with view Nice bar area to meet friends

Stayed in April 2024

I didn’t hv breakfast in hotel

Stayed in March 2024

Poor breakfast and no ATM machine available at the facility.

Nice hotel in a good location. Very professional staff.

Stayed in April 2024

nothing

Best hotel in Shanghai I have ever stayed. The location is excellent, just next to the Jinan Temple, many major malls and trend roads. But what separates it apart is the hotel’s amazing service. From the moment we stepped out of our car to anywhere we went in the hotel, we have been greeted with the warmest help. Special thanks to Hank and Goslin who had been ever so patiently assisting us extending the stay. And to Zoe who went above and beyond to get medication for our little boy. Lastly, the room is just glamorous, so spacious and tasteful decoration.

Stayed in April 2024

No issues at all. I would stay again

Staff was very accommodating and made everything easy. Attentive and thoughtful

Stayed in March 2024

i love everyone and everything’s .

Everything ...it's all the best.

Stayed in April 2024

The air purifier and humidifier is right next to the bed and I got a sore throat after the second night. This could be also a coincidence, but the cold air is blown directly on the bed.

The service and personnel was very friendly. I liked the gym and the pool very much. Also relaxing after the gym in the sauna was great. The room was great, with great service and it was very clean.

Stayed in March 2024

Everything was perfect

Stayed in March 2024