The stay at the Ritz Hotel was amazing, luxurious room, excellent service, and delicious food. The kind Ashin made it even more special, she’s the best!

Stayed in April 2025

We love it

Stayed in March 2025

Nothing

Staff were excellent and extremely helpful

Stayed in March 2025

Hope they have more casual boutiques and traidition chinese tea rooms for afternoon tea so need not have to go out the hotel so can enjoy some chinese classical music along will be so perfect traditional chinese snacks too

I could see Orient Pearl Tower right from the window and view lovely at night location maybe a 20 mins to desired place well is ok with me but hope more malls will be great and its a very beautiful hotel and rooms love it and cozy and chic

Stayed in March 2025

So nice to enjoy such a wellkept iconic hotel. Very attentative personal at the reception as well as in the dining areas.

Stayed in March 2025

the front desk staff was super nice and helpful, room was spacious and clean, I didn't have time to have breakfast but the staff was considerate enough to send in some fruits, so sweet

Stayed in February 2025

Amazing Staff that make all the difference to the experience. Amazing views. High quality finishings.

Stayed in February 2025

Lack of English could be the only small niggle !

Excellent Room

Stayed in February 2025

Great service and view fantastic. A real treat

Stayed in November 2024

A must stay in Shanghai. in a perfect location, Best staff and amenities. They generally go to the extreme to make sure you have the most incredible time. I have travelled all over and have never experienced that level of hospitality

Stayed in February 2025

Honestly, the property is aging and it shows. If I pay nearly $400 per night for a room, I expect it to be in mint condition. However, the room shows its age and makes you feel they forgot to remodel 5-7 years ago. Also, the buttons to handle the curtains and lights are dated; it feels VERY 1990s cool, not what I expect for this price. See images of the scuffed and worn out furniture attached. The carpet was also old and not well positioned. Overall, there is a gap between the price, service and amenities and the state of the room. It’s really a bummer. Secondly, Flair bar is nice, but very overpriced. The cocktails are expensive and underwhelming (sub-par made) and the wine was just bad (our party tried 3 different ones). Having to pay $25-$30 for a drink on uncomfortable seats and THEN getting hit with VAT+service charge on top of that (16%) is really not OK for what you get. Lastly, only one English TV channel. Really?!

The pros of the Ritz-Carlton are spearheaded by the staff and the impeccable service. Jerry (from the lounge) helped me check in, ensured I got a great room and helped me get some perks. His help was a great start of our stay. But honestly, all staff was great and extremely professional. The room I stayed in (4116) has a great view of the bund and was very spacious. The shower had amazing temperature and water pressure, the WiFi was stable and fast and overall amenities were good. I was impressed by housekeeping and their flexibility to make up the room at all times. The turn-down service was great as well. Overall, the staff and service make you feel like a very valued guest, and that goes a long way. The location is good too. Close to line 2 and 9 metro, on top of IFC mall (luxury and expensive) and across the street of the Superbrand mall (accessible, everyday shops and restaurants). Right next to the famous TV tower and walking distance to the riverside.

Stayed in February 2025

Everything

Stayed in November 2024

Nothing to be noted

“Joey Zhang was truly exemplary in hospitality. From the moment we arrived at the hotel, he impressed us with his professionalism and warm welcome. He went above and beyond to ensure our check-in process was smooth and efficient, setting the perfect tone for our stay. Joey made sure we had all the comforts we needed and was always ready to assist with a genuine smile. His presence reflects positively on the hotel and makes you feel right at home. Thank you, Joey, for your exceptional care and dedication!”

Stayed in January 2025

Room service is sometimes just got in without knocking. After 22:00, there is no food anywhere around the hotel.

Great location, nice view, and TV in the bathroom. Direct connection to Metro, 10 minutes drive to the Bund. Amazing rooftop bar in the hotel.

Stayed in December 2024

Exceptional experience.

Stayed in December 2024

Luxury stay in Shanghai with fantastic roof top bar (book a table to guarantee seating as it’s popular with guests and non-guests too). Staff were very attentive and helpful.

Stayed in October 2024

The club lounge was not impressive and could be more vibrant Also the reach to rooms is forced via two lifts (1 common lift to reception floor 52 and from the reception access restricted lifts to room floors). Very inconvenient

Location, cleanliness and staff friendliness

Stayed in December 2024

Excellent view and staff

Stayed in December 2024

There is not a single thing that I did not like.

Amazing location, VERY pleasant and polite staff, lovely, kind people!🥰🙌🏻 The view was best ever in my life, I took the Pearl Tower view room and it was exeptional!!! I 100% recommend it from the bottom of my heart! Thank you so much and I look forward to see you next year again!👏🏻❤️

Stayed in November 2024

Wifi didnt work on my laptop, but worked on my mobiles. It was in 26th Nov when I stayed there, the weather was around 8-10 degrees during the day and almost 0-1 degree at nights. But the air conditioning was still in Summer Mode. So it was not heating. I asked to reception twice and got a funny answer that it will turn to Winter Mode below 10 degrees while it was exactly 8 degrees at that time. I weared my coat during my stay all night and asked for seperate heater which at least made the room warmer.

Room designed very meticulously, the usage of the products, designs, view, all the details were perfect. Feel like you are special. Location was more then perfect. Exactly inside the heart of the city. Breakfast was great, even for Europeans. And staff, everybody were very polite, helpful, know what to do.

Stayed in November 2024

I like everything in hotel

All

Stayed in November 2024

The only minor point I would mention is that the rooms could benefit from a slight update. While they were clean and well-maintained, a few modern touches and refurbishments would make them even more comfortable. Nonetheless, this didn’t detract much from our stay, and I would highly recommend this hotel to anyone looking for a wonderful experience!

We recently stayed at this hotel and had a fantastic experience overall. The location is ideal, close to all the main attractions and easy to access. The staff were incredibly welcoming and attentive, ensuring every detail of our stay went smoothly. The service was top-notch, with quick responses to any requests and a genuine effort to make guests feel comfortable.

Stayed in November 2024

The staff could have been more hospitable and attentive. The hotel is situated far from main tourist attractions.

It's a charming place!

Stayed in September 2024

INCREDIBLE STAFF INCREDIBLE VIEW

Stayed in October 2024