Nothing

Great Location Club level was great

Stayed in February 2025

Nothing

All

Stayed in November 2024

Talk about first world problems, I feel bad marking them down for such trivial things. The room slippers are way too small for male western feet!!

Wonderful personal service, the team go out of there way to take care of you and make you feel like a valued customer. Fantastic breakfast buffet. Comfortable clean room, a little dated but far outweighed by the excellent service across the entire hotel, convenient location and breakfast. Located right next to the metro station, Starbucks and good Japanese restaurant over the road, what more do you need?!

Stayed in November 2024

I have stayed at many hotels around the world and I believe the staff and services at the Ritz-Carlton Shenzhen were some of the best I ever recieved. The staff was amazing, attentive, and treated me wonderfully. The location was great and close to many malls, bars, and restaurants. Room was clean with a beautiful view of the city. Will definitely stay again

Stayed in October 2024

Club lounge was excellent

Stayed in September 2024

Only the food options were a bit over the top service wise and fussy. But I guess people like that.

everything clean great service and location great.

Stayed in September 2024

We had a very pleasant stay and would definitely book again when we’re back in Shenzhen. Our room was upgraded to a Junior Club Suite and the hotel set up a kid's tent for us inside our room! The food and service is excellent.

Stayed in September 2024

Waiting staff at breakfast restaurant were not the best, they could learn from their colleagues in Dubai about service

Location and room were both excellent

Stayed in August 2024

Such a lovely stay ! All the staff were so welcomed and Helpful. Special thanks to Top at the Buffet restaurant !

Stayed in August 2024

Super clean and well maintained. Lovely spa. Great pool, with incredible service

Stayed in August 2024

Nothing

Kind staffs and guidance Ms. Jennifer Wang supported a lot

Stayed in July 2024

bedroom was old and ceilings had leak stains Pool area was not clean and deep end of the pool was slimy at the bottom

the lounge was excellent for its service food was tasty but limited choice the hot deserts in the evening was fantastic

Stayed in June 2024

None

Great staff attitude on the 26th floor lounge. Great service quantity. Stay was paid a lot of attention to the needs of the customers.

Stayed in June 2024

A bit old

A big room

Stayed in June 2024

Nth

Convenient location next to a mall

Stayed in June 2024

The property was lovely - the only problem is that there is limited seating at the pool area and staff do not seem accommodating to set up extra sunbeds.

Staff were very accommodating - especially Alex the concierge had great recommendations and even showed us directions to where we needed to be.

Stayed in June 2024

entrace to the lobby bar was not convenient. It was blocked from all sides and only one entry left.

Very good breakfast and excellent location

Stayed in May 2024

Overall the breakfast was good. I was only disappointed by the quality of the bread and croissants.

The hotel is a very well located for shopping malls and transport. The room was exceptionally comfortable.

Stayed in May 2024

The swimming pool is a bit old.

The quality of the staff was outstanding. They were very friendly, knowledgeable and helpful. Two of them who attended to us personally were particularly impressive - Mr. Jack Lian of the concierge and Miss Fairy Chen of the Western restaurant on the 2nd floor. The former gave useful information of Shenzhen and tirelessly escorted us all the way to the subway after we checked out while the latter met our request outside, we believe, her purview of work in that she went somewhere away from the restaurant to fetch us something that was not readily available thereat. It was our sincere heartfelt gratitude for their exemplary service that far exceeded our expectations. We have to congratulate the hotel management of boasting staff of such exceptional quality. This also explains why the hotel holds such high reputation.

Stayed in June 2024

the lobby bar was not convenient to access

very good breakfast and location!

Stayed in May 2024

Exceptionally well appointed hotel, have always had excellent experiences at Ritz Hotels.

Stayed in March 2024

Beautiful hotel, great staff. Maybe the interior design is a little outdated but gorgeous views and services

Stayed in March 2024

Everything, unbelievable kind service! The best place in Futian.

Stayed in March 2024

Top Hotel I can say No. 1 Nice swimming pool also. Silviu

Stayed in October 2023