We stayed in the middle of winter, so the hotel was sometimes a little cold, but the log burner in the common space was a nice touch, and the heating function of the air con in the rooms made it easy to get out of the cold.

Had an absolutely brilliant stay at Whispering Mountain. Lucas, the owner, and his assistants were so kind and helpful. The hotel is so close the the west gate of the park (just 5 minutes walking) and the surrounding area is quiet, peaceful and safe. The valley is very nice to walk up in the evenings. At first, the size of Zhangjiajie makes it seem a little daunting, but Lucas was so helpful in making an itinerary and giving advice so how to get around and where to go. The hotel was clean, modern and comfortable and the food is amazing!!! I am usually sensitive to some foods, but all of the local food was fresh, healthy and tasty. If you want to head to Zhangjiajie, I highly recommend this hotel and guesthouse!!

Stayed in January 2023

Really good place to stay if visiting the west side of the park. Very close proximity to the entrance - about 5 minute walk. Excellent breakfast options - chinese and western as well as a large selection of options for dinner. The hotel is relatively new and has great rooms with excellent views. Rooms are very modern, clean, great facilities and amenities. I've stayed here on two separate trips to Zhangjiajie and will stay here again if I return a third time. There's no better option for hotels on this side of the park.

Stayed in December 2022

No eateries nearby during off-peak tourist season but not a problem because you can order in advance from a menu in the hotel and the ingredients are of the day, fresh and organic

Beautiful interior decor in the rooms and common areas. Very welcoming reception from the owner Lucas and his dad with helpful travel info for the locale. It is just few minutes walk to the park entrance (west side of Wulingyuan). I have a great view of the mountain range from my room.

Stayed in December 2022

Everything, Lucas goes out of his way to help with everything. Arranging testing, helping with tickets and all things related to the park. The hotel is in a quiet area very close to the park entrance. Food is fresh and delicious. rooms are cozy and comfy.

Stayed in October 2022

Nothing

This was the best holiday we’ve had in China so far. Lucas and the team couldn’t have done more to make our stay exceptional. A change in COVID policy meant we had to get two PCR tests in three days before being able to visit the national park. We thought about cancelling, but instead extended our stay. I’m so glad we did - chilling out at the hotel was so relaxing and there’s a beautiful hike just by the property and outside the park. Lucas speaks excellent English and couldn’t have been more helpful in planning our stay. The food was delicious every night. Testing is really easy, with a testing site just 500m away and done with a QR code. My only regret is not staying longer.

Stayed in September 2022

Lucas and the other staff members were very helpful, and had great suggestions for how to best visit the park. Terrific service levels! The hotel is simple, but well-maintained and nice. The food options from the kitchen were tasty and reasonably priced.

Stayed in July 2022

Nothing

We had an amazing time at this hotel. The property has a fantastic location near the park and the host Lucas is so kind and helpful. Lucas helped us to get tickets for the park and cable cars and he helped us arrange a driver to the train station when we left. He also helped us to plan our routes in the park which was incredibly useful and he was always available on wechat if we weren’t able to find which bus queue to stand in. Lucas also gave us lifts to the park gate (it’s only a 5 minutes away if you want to walk). We chose to stay here after reading the other reviews on booking and I’m so glad we did. The food is delicious, I can be quite a fussy eater and I happily ate the local food dishes (there are a few Western items as well but I didn’t try them). All of the staff are helpful and there’s an adorable cat too. The price is so reasonable and we would stay here every time we came to Zhangjiajie. Thank you Lucas and your team for making our stay so comfortable!

Stayed in July 2022

Excellent location, tasty home-cooked meals, and fantastic help from Lucas with everything

Stayed in July 2022

It's not a negative thing but a mini fridge in the room would have been a welcome addition during the summer heat to keep our drinks cool.

The best customer service we have ever experienced at a hotel. Lucas was in touch a couple of weeks in advance of our trip and then when we landed, he was messaging telling us what to do to get through the airport with Covid testing and paperwork and he was there waiting for us. During our stay, he took us to the entrance of the National Park, helped us buy tickets and was always so friendly when we were around the hotel, he couldn't have done more for us. We experienced some Covid restriction issues during our stay and he went out of his way to help us rectify this. The rest of the team at the hotel were also really friendly, smiley and welcoming. Good food options, freshly cooked and really tasty. The location is perfect for the Avatar Mountains too.

Stayed in July 2022

Our room was clean and comfortable with a lovely view from the balcony, and we liked being so near the west gate of the park. We ate in the hotel every day and always enjoyed our meals. Lucas was super helpful throughout our stay. He helped us plan our time in the park and offered great suggestions that took us to some less visited paths. We would definitely stay again!

Stayed in July 2022

The road and entrance to the hotel

Family owned. Very friendly staff. Personalized attention to detail

Stayed in June 2022

Plumbing need improvement

Staff are friendly

Stayed in October 2024

Great location for entrance to park.. tasty food and all the staff were very helpful. Recommended!!

Stayed in September 2024

We had bugs in bugs room. The place was kind of "under construction" in some areas.

Stayed in June 2024

Well, nothing really much.

Running a boutique hotel with personalised service is difficult. Lucas, Eason and the rest have done well. Su Qun, our driver was very nice and we learnt a lot about the local Tujia and cuisine at Qin Da Ma restaurant recommended by him. We had personalised travel advice from Lucas especially going against the flow of visitors from the East Entrance as we entered from the West entrance (near the hotel). Food was good and we had the chilly fried brinjal for 3 nights in a row. I would highly recommend this hotel to sample rural Chinese life with view of the mountains.

Stayed in June 2024

The staff was super nice, they gave us an amazing attention explaining all the walking routes for the mountains and gave us a little drive to get there. The food was also good, great dumplings but not so nice continental one. The room was huge and cosy! The laundy service was for free. Thank you guys!

Stayed in June 2024

Difficult to have a satisfactory breakfast and dinner (limited menu and impossibility, given the position, to have the dinner elsewhere). We were not aware that, arriving in the middle if the night it would have taken more than an hour and half to get there from the airport. The following morning we had to get back once more to visit the Zhangjiajie Tian mountain to be visited from the center of town. So an absolutely unnecessary back and forth that we were not advised by the otherwise nice owner to avoid. The bath tub is ONLY IN ONE ROOM and you will not get it unless you explicitly ask for it (and pay the correspondingly higher price).

Close to one of the entrances of the Zhangjiajie park. The kindness if the host

Stayed in October 2023

Our room was facing a farmyard so roosters awaked us every day… but it’s also the charm of coutryside. If you want a quiet room pay attention to that.

We had a great stay

Stayed in October 2023

It was noisy at night if you are sensitive to sound. The restroom and shower are divided from the bedroom with glass doors which were a little uncomfortable for privacy. Everything was clean. The breakfast was OK considering the location.

The property is almost in National Park which was very convenient. Lucas in front desk was super helpful with our tours, tickets and transportation.

Stayed in September 2023

The rooms are spacious however be careful which room you book. The exact pictures posted o. The hotel website are not the same as advertised. Could be misleading. The pick up from the railway station was a little pricey.

Lucas is a great a host and he can arrange everything as he knows the place well. He planned our trips to the mountains and gave instructions on which trips can be done on the limited time we had. Very kind staff.

Stayed in July 2023

The location is very convenient. The staff is very nice and helpful. We would come back again.

Stayed in April 2023

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Stayed in April 2025

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Stayed in March 2025

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Stayed in November 2024

There are no comments available for this review

Stayed in September 2024