Insufficient lighting along walkways

Beautifully designed hotel with wonderful landscaped courtyards.

Stayed in December 2024

There was nothing I did not like about the experience

Hualuxe Xian Tanghua Hotel Xian, China We are writing to share our positive experience during our recent stay at the Hualuxe Xian Tanghua Hotel from December 13th to December 17th. We wanted to express our sincere appreciation for the exceptional service provided during our stay. Throughout our stay, your staff demonstrated a high level of professionalism, attentiveness, and hospitality that truly enhanced our overall experience at the property. The quality of service was consistently impressive, and we were particularly pleased with the warm and helpful approach of your team members. Their commitment to ensuring guest satisfaction was evident in every interaction. While our stay was thoroughly enjoyable, I appreciate the opportunity to provide feedback and acknowledge the outstanding hospitality we experienced. Thank you for making our stay memorable. We would not hesitate to recommend the Hualuxe Xian Tanghua Hotel to others and look forward to the possibility of returning in the future. Sincerely, Chhoeut Phally Dorrel Rhodes MBA, MS

Stayed in December 2024

This hotel is probably one of the most beautiful places we've ever slept in. As soon as you arrive, you will notice a beautiful entrance with a little waterfall in the front. The hall is majestic, with some displays of art. After a smooth check in you will be guided to your room by one of the members of the staff. The room was just exceptional. It had wooden decorations and the view on a park, which gave a great sense of peace. Inside the room there were all the amenities you could ever need. The breakfast buffet was incredible, you could really eat anything you wanted from all around the world. But the best thing of this hotel was probably the garden. It was able to mix Chinese and Japanese elements in such an harmonic way. There was a small lake with a path you could follow to immerse yourself in that magical place. We even saw two peacocks and many birds. The staff was also really helpful, they were able to give you all kinds of tips.

Stayed in August 2024

None

Location is perfect, specially for visiting Great Tang all day mall.

Stayed in August 2024

some facilities are old

Nice location, friendly staff, excellent breakfast, beautiful garden.

Stayed in May 2024

The hotel is very nice and clean, the staff were kind and very helpful, the facilities were excellent and the location is exceptional, it’s near datang everbright city and joy city mall.

Stayed in April 2024

inside room need more shelves or space for clothes

Great location walking distance to some of the main attraction. staff has been very helpful. beautiful garden in the hotel even some peacocks.

Stayed in January 2024

Room windows not tight enough according modern standards. English speaking skills of personell must be improved.

Very nice hotel in Xi'an, close to the Dayang Pagoda and "Joy City" Mall. Quiet, clean and spacious rooms in traditional courtyard style house with nice inside garden. Rich and tasty breakfast buffet.

Stayed in September 2023

-My room was far from the hall -3000 yuan of deposit

Breakfast and garden

Stayed in August 2023

Pool was unavailable. Beautiful garden was poorly maintained and the pond was empty. Gym small and located in basement. Sauna and steam room non functional.

Clean and spacious room

Stayed in February 2025

Overall it's an old hotel with old facilities (carpet is dirty) and the way the walk-in shower was designed was awkward because you can only use the rainforest shower head and not the hand shower. Otherwise, the water easily overflows and leaks everywhere in the bathroom. Fortunately, the hotel staff was happy to change us to another room upon notification of the issue. Unfortunately, the same issue existed in the changed room. We just had to learn to use the rainforest shower. It was a bit inconvenient.

The garden and breakfast

Stayed in December 2024

The room is much smaller then expect. The staffs service quite not good. I check out in the morning. In the afternoon, a hotel staff called and asked me when to check out. They also double charged my room fee. It’s so ridiculous.

Location is very good.

Stayed in June 2024

1) At check-in the lady "suggested" a paid upgrade (the price was fair, around £25 extra per night), which was a bit surprising, as most luxury hotels would usually offer free upgrade instead. I felt pressured into paying for the upgrade, as it would have been embarrassing if I had not agreed to it. 2) At check-in we specifically asked if the gym was open 24/7 and got a positive answer. When we visited the gym around 10pm, it was closed already. We went to the reception and was told that the gym was not actually open 24/7 but we could still visit it after it was closed with reservation in advance. So we kindly asked the staff to open the gym for us. Half an hour later when we went back to the gym, it was still closed, however, a sign for gym opening time magically appeared at the entrance. 3) Both of us got a throat condition in the bedroom and asked for anti-allergy pillow. Unfortunately, they ran out of it. 4) We received two gift vouchers during check-in, which would allow us two welcome drinks at the bar. Unfortunately, more than half of the drink options were not available (no sparkling water, no fresh juice, nothing alcohol, although they were all available on the menu). In the end we got a tea and a coke. 5) The bathroom amenities are a bit out-dated.

The location is great. Although very close to Dayanta area, it is very quiet at night. The room is spacious. Interesting decoration inside the resort. There is a beautiful garden where several peacocks and ducks are kept. It is such a unique experience to see peacocks wandering outside the balcony.

Stayed in January 2024

The corridor’s were freezing also the gym

Stayed in December 2023

There are no comments available for this review

Stayed in March 2025

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Stayed in March 2025

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Stayed in January 2025

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Stayed in January 2025

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Stayed in September 2024

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Stayed in August 2024

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Stayed in June 2024

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Stayed in June 2024

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Stayed in February 2024

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Stayed in February 2024