The bed is a little too soft though it is common for most hotels.

We did not have breakfast at hotel since it is so convenient to eat out.

Stayed in April 2023

The electricity plug in bathroom doesn't work and has to plug in the hair dryer in sitting room.

It is located in a good spot with restaurants and shops around but on a quiet street. Nearby subways station. The room size is spacious with washing machine and oven. Good for both business trip or pleasure trip.

Stayed in April 2023

The facility is somewhat old. Nevertheless, it was clean. The lights in the room is somewhat too dark.

The quality of service is really good. All staffs are very considerate and caring.

Stayed in February 2023

the facilities were abit old

the location is very convenient the room was quiet

Stayed in March 2023

The entrance is a little hard to find and decor in rooms a little dated. Elevator was slower than usual.

This hotel was a little gem and the exterior is very nice. It's nestled in between the super high-end fashion malls, museums and the bund. Central location makes it easy to get around. The room was cozy like an apartment and breakfast was ample with versatile choices. Monika was fantastic!

Stayed in January 2023

breakfast it’s a bit too costly for the range of food. but good quality and nice staff

location is very good, close to Subway station West Nanjing rd with a lot of shops, restaurants and entertainment around. staff very helpful. spacey apartments, not the newest equipment but clean and functional.

Stayed in November 2022

a few moldy panels. The temperature adjustment of the shower in the bathroom is not sensitive(need to wait 2minutes then hot water turns cold), and the faucet is crooked, so I can only shower sideways. i stay at this hotel many times and i am quite disappointed this time. The moldy panels is terrible. people at the front desk is "efficient", at the cost of hospitality ~ seems to me they just want every guest out of their sight asap.

location is perfect. room is spacipus. good city view.

Stayed in April 2025

Supposedly to be luxury under Kempinski brand name but other than the old chandelier lighting, all are rundown. Kitchen facilities does not come with pots and utensils

Washer and dryer, location.

Stayed in April 2025

Strategic place, comfortable money hotel and friendly hotel staff

Stayed in April 2025

Staff is not so friendly. Room is ok but i didnt like service. Gym staff is cold

Helpful staff

Stayed in March 2025

The location

the location is good but the hotel is too old and the facilities looks not very clean.

Stayed in March 2025

Great location and value. Staff friendly and good breakfast options for western tastes.

Stayed in February 2025

Nothing that I don’t like

Good location, clean and staff very friendly, highly recommend.

Stayed in November 2024

Sometimes, the wifi for me room would get too slow or not work.

The staff are very friendly and helpful. The house cleaning service was the best I’ve ever had in a hotel. The laundry service was very good. Concierge helped me with deliveries to my hotel room. The room itself is spacious, luxurious and fairly priced. The hotel is in a great location in downtown central Shanghai, close to many bars, restaurants and shops by walking distance. There is an excellent gym you can use.

Stayed in January 2025

Only need to thank Mr.David in reception & without that everything is bad , room not clean,bad smell oil cooking smell,staff

Only need to thank Mr.David in reception & without that everything is bad , room not clean,bad smell oil cooking smell,staff

Stayed in December 2024

The position and the size of the room very big

Stayed in November 2024

Clean , quite , location , kindly staff, comfortable bed , spacious bathroom , Opposite the hotel, there is a supermarket that has everything you need.

Stayed in January 2025

Stuff is not so attentive, careless. Transfer from airport to the hotel was late for 30+ min. I called 3 times and got only one answer: we will contact the driver. No any call back to me. In the same time it was my birthday. No any sorry for the delay, no any card or mutual word: we apologize. Nothing.

The location is perfect.

Stayed in December 2024

Rooms are old and run down.

Stayed in November 2024

breakfast is expensive and very limited. Hot water was not available when the temperature was cold in the city.

a great location and spacious rooms

Stayed in December 2024

I expected more from the Kempinski brand. We were allocated to a Room that is still not refurbished, room is worn down, wallpaper are coming out, switches are in poor condition, toilet tiles are badly stained with watermarks. Wifi doesn’t work for me and is laggy when it works

The friendly housekeeper

Stayed in December 2024

Nothing

All staff are friendly and helpful. We arrived super early in the morning. They let us keep our luggages and very kind of them to make the check-in possible once they are ready (before the usual check in time). The location is perfect right in the middle of nanjing west area. The room is very clean and no smoking smell at all. Will be surely come back for our next visit in Shanghai.

Stayed in December 2024

Excellent location near shops and restaurants. Staff were wonderful and the breakfast was amazing.

Stayed in October 2024

Staff didnt greet and were cold. Room was dated and furnishings were broken/falling apart. Room seemed smaller than the suite i booked

Location was acceptable. Room was not as big as advertised but sizable for that price. Room ac was cold n thats a huge plus point

Stayed in October 2024