I love everything about this hotel and will definitely return. Fantastic food.

Stayed in March 2025

The breakfast buffet looks good but tastes so-so.

Exceptional customer service. Facilities well kept and clean.

Stayed in March 2025

A++++ hotel, amenities and staff. Linda and Zoe were especially helpful. The hotel restaurant has a huge variety with some of the best Chinese food I have ever had with many vegan dishes.

Stayed in March 2025

Didn’t like the bed

Amazing building with a great breakfast.

Stayed in October 2024

Communication because of language barrier

Cleanness Price Staff The gym

Stayed in August 2024

Limited variety for breakfast, especially for the foreign.

Everything is clean and organized

Stayed in August 2024

Actually there is nothing I didn’t like this time

Breakfast buffet so good! I gain weight from it 😄! Hotel location is great ! By the lake , I really enjoy walking along 南湖公园！From the hotel to the left -walking distance to my favorite mall Mixc. To the right a few minutes to my favorite street west road , so many restaurants with good food!

Stayed in July 2024

Not sure really

Breakfast is my favorite too! We also ate 3 dinner in the hotel 悦福Chinese restaurant located at third floor . So good! And the prices weren’t as expensive as I thought

Stayed in August 2024

Pauliner food wasn’t great

Swimming pool was very good, pleasant staff,

Stayed in July 2024

The room glass is not privacy one-side to the outside? When I missed breakfast due to medical situation, the manager kindly offered some bread - but only 2 small bread - yes we missed the breakfast time but we paid for it already and it is because of unpredictable medical situation. I’m sure there is a bit more to do than just 2 small bread and 1 coffee in a top 5 star hotel.

Nice view by the water and great reception staff. Top services and facilities even it’s not that new anymore. Breakfast ok. Very clean and very nice environment.

Stayed in July 2024

nothing

silent, clean, good breakfast and dinner

Stayed in July 2024

None

Everything was great.

Stayed in July 2024

None

The executive suite is so spacious with a nice view overlooking the lake. The main bathroom is amazing. We liked the lounge where we invited a few friends for tea. Staff were attentive and friendly. Overall we had a wonderful stay.

Stayed in July 2024

None

The room size, bathroom, breakfast, staff, complimentary drinks and laundry service

Stayed in July 2024

None

Nice room, near the Metro

Stayed in June 2024

Everything was fantastic and am looking forward to staying here again. Breakfast was very good and the little German restaurant by Paulaner is also amazing. Scott and Mia in particular were of fantastic help to me and the way they went above and beyond for me definitely helped make my stay very comfortable.

Stayed in June 2024

Spacious room. Especially the bathroom! Free canned drinks like coke, sprite and herbal tea. Convenient location - good restaurants nearby.

Stayed in May 2024

Very staff and rooms

Stayed in March 2024

The only small negative relates to the air conditioning system that is switched off during winter and early spring. We found the room hot at night. The hotel opened our window and that helped, but it would be better to have the A/c working at all times. The front desk staff struggle with English and this can be a little frustrating if the person on duty has limited English.

The hotel is well designed and well appointed. The rooms are very comfortable and the layout works very well. I enjoyed the use of the gym and pool facilities. Breakfast is good and there are many choices to suit all tastes.

Stayed in March 2024

The staff were extremely helpful and friendly. A guy name Alex did all that he could and a bit more to help. We must mention Mia. We left a mobile phone at a taxi. Mia located the founded, and guided her back to the hotel to bring the phone back. Without her help we were lost. Thank you Mia

Stayed in March 2024

The blanket on the bed was to thick for me 🙂

I like how the staff of the hotel was smiling all the time ,and all my wishes was possible to fulfill. I will definitely return to Kempinski Hotel Xiamen.

Stayed in February 2024

Depending on the staff it was sometimes difficult to communicate, not everyone speaks English, and therefore you need to look for the English speaking staff members.

We really enjoyed our stay, the staff was very helpful (especially Alexander). Wanted to support us as much as they could. Very comfortable room

Stayed in December 2023

Some staffs are very poor in English, and had to repeat the phrase several times

Great Breakfast, large buffet and good service

Stayed in November 2023

The stuff who speaks English can still work on their language skills, they didn’t understand everything, they could improve

The stuff was very nice and helpful, everything was clean. When I asked if I could use the microwave to reheat some food I didn’t want to waste they helped me with that, I really appreciate it.

Stayed in September 2023