Reviews of Zhangjiajie Twelve Warm Inn-Tianmen Mountain Ropeway Station
No. B13, Pengjapu Sub-district, Yongding District, Yong Ding, 427000 Zhangjiajie, China
#23 of 40 B&Bs and Inns in Zhangjiajie
Guests' ChoiceReview score
Based on 21 hotel reviews
9.2Score breakdown
-
Cleanliness
9.3
-
Comfort
9.4
-
Location
9.5
-
Facilities
8.8
-
Staff
9.9
-
Value for money
9.5
-
Free WiFi
10.0
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 21
-
Reviewed: 18 April 2025
Robert
Slovakia13 reviews3 helpful votes10Exceptional- • Couple
- • Deluxe Twin Room
- • Stayed 2 nights
- • Submitted via mobile
It's only the combination of shower situated at the same room as the toilet making the entire room wet, so its good to use slippers, but no big deal.
Jenny is really amazing host. She helped us with everything from arranging transport, trips, tickets, food, practically all we asked about. Her english is good so comunication is smooth - that is biiig plus. Accomodation is central located, near bus station and Tianmen Mountain cable car station, also streets full of restaurants or shops one may need. Room was comfortable and spacious. There was nothing missing for our needs.
Stayed in March 2025
-
Reviewed: 9 April 2025
Mehmet
Turkey19 reviews3 helpful votes10“Perfect!”- • Leisure trip
- • Solo traveller
- • Deluxe Queen Room
- • Stayed 3 nights
- • Submitted via mobile
Everything perfect
First of all, I want to talk about Jenny. She is a wonderful host. She bought my tickets for Zhangjiajie National Forest and Tianmen Mountain before I arrived. She told me where to visit on the map. She helped me with everything. She was my biggest luck in Zhangjiajie. She even opened her kitchen for me since I couldn't eat Chinese food :) She made Turkish food for them and we ate it together with great pleasure. Thank you for everything Jenny. The location of the hotel is great and it is 5-10 minutes walking distance to everywhere. The hotel and the rooms are very clean, modern and comfortable. There is hot water 24 hours a day and the room was very warm. It was one of the best places I stayed during my world tour. Hope to see you again
Stayed in March 2025
-
Reviewed: 25 March 2025
Matthew
Australia6 reviews1 helpful vote9.0“Wonderful”- • Leisure trip
- • Group
- • Deluxe Queen Room
- • Stayed 4 nights
- • Submitted via mobile
Slightly noisy outside and in the corridor at night but didn’t affect our sleep
Host was great and very helpful, also gave us a free room upgrade on arrival.
Stayed in March 2025
-
Reviewed: 2 January 2025
Guri
Norway12 reviews9.0“I had a great stay, definitely recommend this hotel!”- • Leisure trip
- • Solo traveller
- • Deluxe Queen Room
- • Stayed 1 night
- • Submitted via mobile
Even though the heating system was on, the room was still quite cold. Also the shower was a little unpractical considering it made the whole bathroom wet. But these were small things!
Great location, very friendly and helpful host, and a wonderful room! I had a great visit to the Tianmen Mountain thanks to Jenny.
Stayed in January 2025
-
Reviewed: 17 December 2024
Mark
United Kingdom47 reviews2 helpful votes8.0“Good little hotel”- • Leisure trip
- • Couple
- • Deluxe Queen Room
- • Stayed 2 nights
- • Submitted via mobile
For the service and the cost nothing to complain about
We liked the staff
Stayed in November 2024
-
Reviewed: 27 November 2024
Juan
Spain26 reviews10“Highly recommended”- • Leisure trip
- • Couple
- • Superior Queen Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Everything was perfect. Jenny arranged our tickets in advanced plus she helped us out with some last minute arrangements during the last day. Really friendly and helpful lady. Also the location of the hotel is really convenient, as well as the facilities.
Stayed in November 2024
-
Reviewed: 20 October 2024
Jdaezy
Ireland13 reviews1 helpful vote10“Bright and modern room!”- • Leisure trip
- • Couple
- • Deluxe Queen Room
- • Stayed 2 nights
- • Submitted via mobile
Liked everything
The room was very modern, comfortable and bright. They refreshed our towels, emptied our bin and left new disposable slipper and toothbrushes. Jenny was super friendly and helpful. Laundry facilities were a big plus!
Stayed in October 2024
-
Reviewed: 30 September 2024
James
Ireland42 reviews1 helpful vote10Exceptional- • Leisure trip
- • Group
- • Superior Queen Room
- • Stayed 2 nights
- • Submitted via mobile
Jenny was a fantastic host. She really went above and beyond to make our stay enjoyable. She has great English and knows the area well. The rooms were very clean and spacious. The location was excellent, a 10 min walk to the cable car station for Tianmen Mountain
Stayed in September 2024
-
Reviewed: 27 August 2024
Matteo
Italy15 reviews2 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Deluxe Round Bed Room
- • Stayed 2 nights
- • Submitted via mobile
The staff was kind and provided us a lot of info about the activities in/near the city. The structure is ok, but lacks the elevator.
Stayed in August 2024
-
Reviewed: 28 June 2024
Regina
Germany5 reviews15 helpful votes8.0“Comfortable stay”- • Leisure trip
- • Solo traveller
- • Superior Queen Room
- • Stayed 2 nights
- • Submitted via mobile
There are no breakfast options. However, there are a bunch of restaurants next to the hotel. It is a bit noisy in the room, as the airplanes fly directly over the hotel.
The host was very kind and helpful. Good connection to public transport. Only 20 min by walking to the cableway up to the Tianmen mountain. Rooms were very spacious and comfortable.
Stayed in June 2024
-
Reviewed: 10 June 2024
Ken
Canada49 reviews14 helpful votes9.0“Decent hotel for a good price”- • Leisure trip
- • Couple
- • Superior Queen Room
- • Stayed 3 nights
- • Submitted via mobile
There's no elevator and no fridge in the room.
Jenny the hotel manager was very welcoming and helpful. She speaks English and is very informative about the city and the tourist sites. There's even detailed information on the wall in the lobby. There are also tables to sit at to eat and drink. The hotel is about 2.5km from the city center and it's close to the cable cars to Tianmen Mountain. The room was clean when we first entered. It has basic things such as a kettle, glasses, hair dryer, TV and A/C.
Stayed in May 2024
-
Reviewed: 30 May 2024
Lukas
Germany34 reviews5 helpful votes8.0“Best budget choice!”- • Leisure trip
- • Solo traveller
- • Deluxe Queen Room
- • Stayed 1 night
- • Submitted via mobile
No elevator. 😅
Rooms are spacious and clean. Great shower and ac. It’s near tianmen mountain in a lovely neighborhood. The owner is amazing and super helpful. Cheap but great restaurants nearby.
Stayed in May 2024
-
Reviewed: 7 May 2024
Edgar
Spain3 reviews10“The location was great, close to Tianmen cable car and bus station. The host Jenny speaks good English and was really he”- • Leisure trip
- • Couple
- • Deluxe Queen Room
- • Stayed 3 nights
- • Submitted via mobile
The location was great, close to Tianmen cable car and bus station. The host Jenny speaks good English and was really helpful, also buying us tickets to the parks. Overall we had a great stay, very recommended.
Stayed in May 2024
-
Reviewed: 8 April 2024
László
Hungary1 review10“Great stay”- • Business trip
- • Solo traveller
- • Superior Queen Room
- • Stayed 3 nights
- • Submitted via mobile
Nothing
The owner speak english wery well. She is very helpful if you need some information. She will help you.
Stayed in April 2024
-
Reviewed: 28 January 2024
Matin
China3 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • Deluxe Queen Room
- • Stayed 1 night
- • Submitted via mobile
I was in hotel in winter. Although, there is AC in room but still a little bit cold
Very good location, quite clean room, convinient bed
Stayed in January 2024
-
Reviewed: 30 October 2024
Erin
United Kingdom5 reviews1 helpful vote7.0“Thank you so much for all your help Jenny!”- • Leisure trip
- • People with friends
- • Deluxe Queen Room
- • Stayed 5 nights
- • Submitted via mobile
Jenny was a great host and helped us massively in organising our trip!! L
Stayed in October 2024
-
Reviewed: 11 September 2024
Dawid
Poland10 reviews9 helpful votes7.0Good- • Leisure trip
- • Solo traveller
- • Superior Queen Room
- • Stayed 2 nights
slow wifi WEP
cheap nice location
Stayed in September 2024
-
Reviewed: 25 November 2024
Kian
Singapore18 reviews9.0Superb- • Leisure trip
- • Solo traveller
- • Deluxe Queen Room
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in November 2024
-
Reviewed: 27 September 2024
James
Ireland42 reviews1 helpful vote10Exceptional- • Leisure trip
- • Group
- • Superior Queen Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in September 2024
-
Reviewed: 17 September 2024
Anastasiia
Russia9 reviews9.0Superb- • Leisure trip
- • People with friends
- • Deluxe Queen Room
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in September 2024
Showing 1 – 21
