Many things were broken or did not work. When I left somethings of value in the hotel safe, I was not able to open it again. The receptionist could not open it either and since it was already night I had to wait until the next day to finally get my stuff. Moreover, my phone was not working and I was not able to turn the air conditioner of, because the battery of the remote control was empty. Furthermore, I was not able to turn the shower really warm, and the temperature of the water was changing constantly. Lastly, one of my friends stayed with me for one night. Since the reservation was on my name but for two people we just went to the room. On the next day we went to have breakfast where we were notified that the room was only for one person. We were made to go to the reception and check my friend in. I have been to many hotels all over the world (including within Colombia) and it has never been a problem to take a friend to my room, if it was booked for two. It was the first and only time that I suddenly had to check in the second person as well. The people at the reception were kind of rude and were even threatening to call the police (because my friend did not have her ID with her). (At the reception they told me that it was by law that in Colombia always all the people in one room had to check in. However, the next days I stayed at a hotel in Barranquilla where nobody cared if I took my friends to my room.)

The location was good. The breakfast was at least decent. One of the receptionists was really nice, he even gave me some cash (I deposited US dollars so he could borrow me Colombian Pesos). Because due to the incident with the hotel safe I was not able to get my credit card back.

Stayed in March 2023

Breakfast need more attention

Need more flex on early checking

Stayed in March 2023

This review is hidden because it doesn't meet our guidelines.

The first night of my stay the air conditioner was not working, it took a little more than an hour for them to fix it. On Saturday during the day the internet was not working and took a way too long time to be fixed. It was upsetting that the person attending the reception, in the late hours of Friday March 17, allowed a Venezuelan couple and a sex worker to enter the room; it was terrible that they were in the next room as I had to listen to the whole sexual marathon during the night and later during the early hours of Saturday, had to witness the fight that took place with the intervention of the police. It is assumed that a Hotel does not allow the entry of people who are not staying in the rooms and less the entry of sex workers; This does not speak well of a hotel that is supposed to be four stars. I conclude that the person in the front desk (reception) during the night was not qualified for the job or client service due to his condition, he was more interested for guests to be aware of his sexual preference than to serve us.

The staff great, I felt very confortable how they wanted customers to feel always welcome. During breakfast the food was ok but wasn't worthy of a four star hotel.

Stayed in March 2023

bed were hard as a rock towels need to be replaced- they look dirty and old

location and clean

Stayed in February 2023

Friendly staff and was clean

Stayed in January 2023

Issues with paying with card from the US. Night shift customer service poor

Customer service Laura Montes

Stayed in January 2023

Small single bed like living on concrete. The room was dirty switches, sockets, door handles etc. Shower had no adjustment either hot or cold, sink and tap loose. Couldn't complain as reception staff do not speak any English and not helpful. I would struggle to give it 2 stars in UK standards Dave

Nothing

Stayed in January 2023

There is a gap of about 2-3 cm between the door and the floor of the room, and that's why everything sounds inside. The balcony door was also not sound-proof and that's why the noise of the whole street came in, even though we lived on the 12th floor.

Stayed in December 2022

The reception was poor. The room was anti-hygienic in all senses.

Nothing. Worst hotel I've ever been.

Stayed in September 2022

They only have 2 elevators , 14 floors and 1 elevator broken the entire week .

the location

Stayed in September 2022

two elevators, one broken the entire time

the location and staff

Stayed in September 2022

They gave me an Standard room and I payed a Junior room Wifi was a nightmare every day TV didn’t work, bathrooms with no shower door 😩

location

Stayed in September 2022

The check in staff were awful.

Stayed in August 2022

Todo muy bien

Stayed in September 2022

You could hear everything, the cars passing and honking and the people in the hallway, very noisy.

It was close to the beach and had lots of restaurants around there.

Stayed in August 2022

the rooms, the beds, poor furniture. Breakfast was too basic

the location, and the staff

Stayed in July 2022

comfortable

Stayed in July 2022

The facilities were not as expected, the rooms are very small, too close each other; the AC did not work, the bathroom was not clean enough and had unpleasant details such as a piece of unpainted wall and also you could see the glue from the bathroom faucet.  I was not able to check in on time, so the service was definitely not the best. 

the location was really good and the breakfasts were varied and abundant.

Stayed in July 2022

I was charged for a Junior Suite of 24 sqm, with one single and one double bed, but given a much smaller room with only one double bed. The adjacent room was separated by a permanently locked door and we could hear every word of our neighbours through it. When I asked for a refund of what we had been overcharged with, my request was rejected on the base that the hotel itself had “qualified” this room as a Junior Suite. Certainly, staff could not explain me what would be then the difference between a standard double room and a so called Junior Suite.

Most of the staff was friendly and welcoming.

Stayed in July 2022

the gym doesn’t work and I was charged extra for no reason I only stayed about 8 hours and left.

the rooms are clean

Stayed in May 2022

friendly staff. location. clean.

Stayed in June 2022

Got bit by something so many times

Stayed in June 2022

1. Mold on the wall around the a/c unit. 2. Bathroom sink was not affixed to sink. 3. Mattress was hard and uncomfortable. 4 Lacks decor and touch. 5. Desk wall does not have an outlet to plug laptops. 6. Cheap patio chairs in the balcony. 7. The refrigerator was not working. 8. Was given an occupied room the first time and the second room was still being cleaned and had to wait for it to be finished.

1. The staff was friendly and attentive. 2. Restaurants and beach within walking distance.

Stayed in June 2022

The hotel needs a serious update. The room was tiny with a very uncomfortable bed. The only small restaurant is very poor.

The location in Boca Grande two blocks from the beach. Boca Grande is generally a desired area to stay in due to its proximity to the beach.

Stayed in June 2022