It is very expensive and I do not think it reaches the status of a 'resort' quiet yet. It was very lonely. They have no concierge facilities and there is poor to none information about the attractions around the area. They tell you to do the research yourself which I found quite rude. It is a remote area. We do not have a car and we were using uber, the hotel will not provide us with any transport from the airport which made us feel a bit unsafe. It would be nice to have this kind of service even for an extra price because security is the main thing when traveling with your family in a country as Colombia and when you know no one.

Is a beautiful hotel. Perfect for families and rest. Is quiet, well looked after and has a lot to do for all ages. Rooms had been updated and they are very clean and comfortable. I wish we could have stayed a bit longer,

Stayed in December 2024

The property was fantastic, the staff too. However, the booking process needs to be improved.

The property is fully equipped to never leave and just relax.

Stayed in August 2024

The A/C was not good

Love the breakfast and the service excellent

Stayed in August 2024

Everything was really good, the place, the food, the staff, the room.

Stayed in July 2024

The amenities for kids are all nice except most of them have restrictions for toddlers from 1 to 3 and not even with an adult. Found only the carousel for the 2 year old.

Has everything you might need.

Stayed in July 2024

N/A

The rooms, the service, the food, the amusement park, the water parks, the pools, check in-check out.

Stayed in April 2024

There were some bugs but I guess comes with the view and it's a tropical location

I liked the aquapark!!!and the room!!!the staff was really really exeptional!!!!

Stayed in February 2024

Too far and costly from the towns closed to it.

The air conditioner in our room did not work for the first 3 nights, we reported it every morning, they sent someone, but it wasn't fixed until the last night.

Stayed in November 2023

Couldn't think of anything

Food was the best,place one of the best campestre Hotels I have ever seen.

Stayed in September 2023

One drawback was the limited dining options on-site, with only one restaurant that didn't offer traditional cuisine. While the snack areas were a decent alternative, for those wanting to savor local flavors, venturing outside the hotel became necessary. Additionally, the uniforms for the staff in the snack area appeared to be too warm for the weather, which may have made their working conditions uncomfortable.

This hotel exceeded all expectations with its impeccable service, luxurious accommodations, and breathtaking views. Every moment spent here was a true escape into comfort and elegance. A must-visit for anyone seeking a memorable and indulgent stay.

Stayed in October 2023

There was a strong musty smell in some of the rooms. I’m not quite sure what it was. I had to ask for a new room. There were no problems with that very accommodating.

Nice stuff, kid friendly. My son loved the water park, the big pools and the train. I went with my parents and my husband and they loved it as well.

Stayed in October 2023

Nothing.

Very nice with a small resort vibe. Very enjoyable. Unfortunately we did not stay long enough to use all the amenities but we hope to go back in the near future.

Stayed in September 2023

Excelente amenities and service. Very clean and beautiful. Only downside was that the pool was a little cold so my daughter (4 years old) didn’t stay in as long as she would have otherwise.

Stayed in August 2023

Incredible for kids Great Restaurant close to the parque del café.

Stayed in July 2023

The quality of the coffee at breakfast needs improvement. And it would not take much in such a nice property located in coffee country

The cleanliness and variety of activities offered by this resort property. Excellent food too

Stayed in August 2023

N/A

Everything was great, especially the friendly staff all around, also the facilities and the beautiful chapel in the middle. Great food, nice pools, kiosk bar with talented pianist every night, wonderful experience overall, we'll come back!

Stayed in July 2023

Internet connection in the room was not working well

Excelent services, everything clean, nice entertainment

Stayed in July 2023

N/A

Everything

Stayed in July 2023

Didn't have a spa. Wish kids attractions were a bit less expensive. Kids pool should close a bit later

Great resort for Families. Kids had a blast and there was so much to do every night. The shows and activities offered were EXCEPTIONAL.The quality of the restaurant food was incredible . Every item in the menu exceeded our expectations. The staff was incredible and always willing to help and go out of their way to assist. We were a party of 16 and it was the perfect resort for a large group. My only observation would be that, I wish the resort had a Spa. But they are going to renovations so Im sure that would be an addition.

Stayed in July 2023

The noise by night. And also to have to pay for most of the activities for the kids while the hotel is not cheap.

The variety of activities for the kids, the swimming pools. The comfort of the bedroom.

Stayed in June 2023

The pillows are a bit high

Everthing in this hotel is tinking to enyoy to the family. Kids are happiest in this place. The pools are wonderfull.

Stayed in June 2023

the amusement park and central train should be included in cost

everything if you have kids it’s a must stay it’s all perfectly planned out to kee the kids entertained

Stayed in June 2023

The hours for the opening and closing of some attractions, the water of the kids’ pool park wasn’t warm but too cold.

The breakfast was outstanding mainly the fruit station, the pool park for kids was awesome as well as the little train made everything easier to meet every facility faster.

Stayed in June 2023

there was too much noise in the morning. The breakfast was not great, not a lot of choices and not so many fresh options.

The location was really beautiful, the staff friendly and the amenities correct.

Stayed in April 2023