Lovely boutique hotel with great decor. Had a very comfortable stay. Good location!

Stayed in November 2023

Rooms are small

Staff. Juice. Fruits. Breakfast. Luis, the manager takes care of his employees and clients.

Stayed in October 2023

N/a

It is a cute boutique hotel. The staff was very pleasant and helpful.

Stayed in October 2023

Nothing at all. It’s a shame that this level of service is hard to find anywhere else!

I travel a lot but I’ve never seen such a friendly and helpful staff as at Casa Isabel. Every time you walk in they welcome you with a refreshing cold towel and a delicious juice. That’s not all, they genially make time for you for a lovely conversation. You learn about the neighborhood and they make sure all your wishes can be fulfilled! We had a nice time with Giulio but the whole team is great and dedicated to their work. We’ve met the owner Luis and even that our stay was perfect he’s always looking for things to improve. Don’t hesitate and book your stay at Casa Isabel!!

Stayed in September 2023

My AC wasn’t working for 3 of the hottest nights🔥🤯

The staff was very accommodating and friendly. The location was great.

Stayed in August 2023

The location was excellent. The city is very crowded and the hotel offers a relaxing ambience, the.personel is very nice. The terrace is great.

Stayed in August 2023

Great property, welcoming staff, and the best breakfast

Stayed in August 2023

It was a charming colonial style small hotel in a great location. The staff was exceptionally helpful.

Stayed in August 2023

The staff was amazing, we had a wonderful time there. The location is perfect inside the old city and with a view on the castle.

Stayed in July 2023

The room was very comfortable with a good shower. Breakfast was delicious. The free juice and cold towels were a real treat. The staff were wonderful and really helpful!

Stayed in July 2023

Outstandingly helpful staff; they let us store our baggage on two different occasions; clean rooms, even the one without windows; great location nearby everything, yet not as noisy as other places; delicious breakfast and fresh juices; highly recommended :)

Stayed in July 2023

The room was extremely small. No light because the window was only a small opening. The double bed bunk beds were also unappealing and took up most of the room.

Very quaint decoration. And the staff is extremely friendly and helpful. Breakfast was good and the ambience in the dining area was very nice.

Stayed in July 2023

The staff were great, always going above and beyond to make sure I was comfortable. Breakfast service was always quick, ample, and delicious. Good coffee. Clean room and bed.

Stayed in July 2023

Staff was amazing. Starting with Julio and team at the front desk. The help and set up with breakfast and the cleaning staff were great.

Stayed in July 2023

The stairs may be a problem for people with mobility issues. But the staff is always willing to help carry things if necessary.

Great staff - super friendly, always ready to make for a comfortable and memorable stay. Welcoming us with a friendly smile every time we enter the hotel, offering a cool towel and refreshing juice. It was like home away from home thanks to Julio, Javier and Kati. Breakfast was also fantastic. Cocktails on the rooftop lounge with jacuzzi is really a luxury. Within walking distance to the happening spots of Getsemani 3-5 min. and the historical town 10-15 min but quiet and calm.

Stayed in June 2023

Nothing really...I would definitely will come back to this place in the future.

The staff are friendly and ever helpful. My room is cute and pretty and they cleaned the room really well. I had a room with a balcony and I enjoyed the morning and evening view. The terrace is also lovely...in the evening the breeze is soothing and you can enjoy the cocktail. Breakfast is just enough to keep you full till mid-day.

Stayed in June 2023

We only stayed a night but it was an amazing stay. the breakfast is fantastic in addition to juice and coffee at your request. The staff go above and beyond to help you. Hugo greeted us warmly and was very attentive. The boutique hotel has very cool tile and it’s easy to walk anywhere from it and it was safe. The terrace offers a fantastic view with a little pool to cool down in! Would stay again here in a heartbeat.

Stayed in June 2023

All was good.

A fantastic hotel in a fantastic part of the city with the most friendly helpful staff ever. This hotel is a beautiful well decorated building but the staff make it truly special. The cocktails served on the rooftop are excellent, some of the best cocktails I've ever had. The hotel is one Street away from the arty area and so is quiet yet very safe. There is a police station along the road and the police seem to pop in for cold water which makes it even safer. The room was lovely and the ac would make it freezing within a few minutes of switching the ac on. The breakfast was huge and delicious with a fantastic view on the rooftop. Id love to come back here, and would definitely stay I this hotel. It would be great with normal staff - with the guys they've got it's perfect.

Stayed in May 2023

Unfortunately, the roof top was closed for maintenance.

It was very well located at the historic center of Cartagena, but not directly next to the bars and restaurants that play music at night, so it wasn’t very loud at night but everything is still well walkable. The staff was amazing, very attentive and always helpful. They also helped with booking tours. The breakfast was fantastic and they always had free juices at the reception.

Stayed in May 2023

nothing.

Great facilities, the staff are amazingly friendly and accommodating. They offer fresh scented cold towels upon arrival. All the rooms are super cozy and homey feeling. Very close walk to everything in the Old town. We loved it!

Stayed in May 2023

*Hotel is located right by the wall facing east and at 8/9 am it started getting really hot. The Room tuned sticky as soon as you turned air con off. I suggest you ask for a second key card to leave one the the room can be kept cool. (yes it rises energy consumption but room is too hot and sticky otherwise). *No noise from bars or parties however the cars and party buses pass by often so I definitely recommend earplugs!! * I had a wonderful stay at Casa Isabel but in terms of prices, I personally found that the boutique price vs value/comfort of room could be enhanced (room was fairly small). I treated myself to two nights there even though I found more economic options nearby with larger rooms and even more comfort.

in addition to all the amenities that a boutique hotel provides, here are a few more things that stood out for me. *Customer service - it was exceptional. They truly want to create an experience for you. They tailor breakfast to your needs (Im vegan) and they go out of their way to assist you. I needed help with arranging a day pass for the Hyatt and Cathy took care of everything. Even after I had checked out. fantastic! *As it was by birthday, I was able to negotiate a discount for my second night. *Free refill of water bottle. *Hotel provides earplugs :-)

Stayed in May 2023

Location is just at the outskirts of Getsemani on a slightly run down road, although the hotel is barely five minutes walk from the swinging night life of Trinidad Plaza and other hotspots.

Quiet, comfortable rooms, even if on the smaller side. Warm and efficient staff. Thank you Cathy, Julio and Jose Luis for a wonderful stay. Very responsive and helpful. Loved the additional touches like unlimited free fresh juices, coffee, and cold towels every time I came in from the hot city. Also the always available jacuzzi on the top terrace. Great value for money.

Stayed in May 2023

The sunrise over the old fort was unfailingly fabulous!

Stayed in May 2023

The staff were excellent. Nothing was too much for them. I definitely recommend this hotel. Keep it up

Stayed in May 2023

The team of this hotel is awesome. Giulio, Javier, Kati.... They try to help you in any kind of issue. They all made our stay the best in cartagena. They have a very nice roof top terrace and a jaccuzi. You can have your breakfast on the terrace if you want. There are Cocteles 2 for 1 all the time. I stayed with a friend and we can recommend the room Las Palmas (right on the top where the terrace is) and media lunia which has a little balcony. Muchas gracias to all of you!!!!

Stayed in May 2023