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  5. Reviews of Ermita Cartagena, a Tribute Portfolio Hotel

Reviews of Ermita Cartagena, a Tribute Portfolio Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Avenida Santander No 41-202, El Cabrero, 130001 Cartagena de Indias, Colombia

#131 of 305 hotels in Cartagena de Indias

Guests' Choice

Review Score

Based on 59 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.8

  • Location

    7.7

  • Facilities

    8.4

  • Staff

    9.1

  • Value for money

    7.6

  • Free Wifi

    8.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: January 6, 2025

    7.0
    Not well located. Crody. Not good value for money ratio.
    • Leisure trip
    • Couple
    • King Room, Guest room, 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    Crowdy, not quite, location

    Breakfast

    Stayed in January 2025

  • Reviewed: December 22, 2024

    7.0
    Hotel was small and a little dated
    • Leisure trip
    • Couple
    • King Room, Guest room, 1 King
    • Stayed 4 nights
    • Submitted from a mobile device

    Location not so good

    Personal excellent. Very helpful specially David the doorman and personal from reception.

    Stayed in December 2024

  • Reviewed: November 13, 2024

    8.0
    The stay was good, room was spotless, pool and bar were excellent. The place is only three stories and the beach is not
    • Leisure trip
    • Travelers with friends
    • Premium Ocean View, Guest room, 1 King, Ocean view
    • Stayed 3 nights
    • Submitted from a mobile device

    Noisy, but I knew that going in. Also the restaurants are mediocre.

    The staff. Hey David!

    Stayed in November 2024

  • Reviewed: November 11, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Room, Guest room, 1 King
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing was bad..

    Location, size of rooms and staff very friendly. It was and overall GREAT stay.

    Stayed in November 2024

  • Reviewed: September 22, 2024

    9.0
    Wonderful
    • Business trip
    • Travelers with friends
    • Guest room Twin beds, Guest room, 2 Twin/Single Bed(s)
    • Stayed 2 nights
    • Submitted from a mobile device

    Convenient place, great breakfast

    Stayed in July 2024

  • Reviewed: February 9, 2024

    9.0
    Wonderful experience
    • Leisure trip
    • Couple
    • King Room, Guest room, 1 King
    • Stayed 3 nights
    • Submitted from a mobile device

    Elevator were not very spacious

    It’s was very clean and the staff was very helpful

    Stayed in February 2024

  • Reviewed: January 5, 2024

    8.0
    Cartagena Stay
    • Leisure trip
    • Family with young children
    • King Room, Guest room, 1 King
    • Stayed 2 nights
    • Submitted from a mobile device

    They were painting the walls opposite to our room which let toxic fumes into the room everytime I opened the door

    Staff were very friendly

    Stayed in January 2024

  • Reviewed: December 2, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room, Guest room, 1 King
    • Stayed 4 nights

    We only stayed one night instead of the three we booked due to the continuous rain at the oceanfront hotel. Negotiated a two night charge and two night credit for nights already charged. I have not seen that credit on my credit card yet.

    Stayed in November 2023

  • Reviewed: November 3, 2023

    9.0
    It was very nice
    • Leisure trip
    • Travelers with friends
    • Guest room Twin beds, Guest room, 2 Twin/Single Bed(s)
    • Stayed 2 nights
    • Submitted from a mobile device

    The trash can in the bathroom was dirty And the water in the shower pooled where you step in

    Smelled and looked amazing staff was great

    Stayed in October 2023

  • Reviewed: October 26, 2023

    9.0
    an amazing birthday trip
    • Leisure trip
    • Group
    • Deluxe Twin Room, Guest room, 2 Twin/Single Bed(s)
    • Stayed 4 nights
    • Submitted from a mobile device

    nothing

    From check in to check out every person I came into contact with that worked for the hotel was amazing!!! The names I remember are: Oscar, Wilmar, Dawis, Steven, and Yercelis. They all made my birthday trip extremely special. I appreciated the ease of booking transportation from the front desk. the breakfast was amazing! located extremely close to everything.

    Stayed in October 2023

  • Reviewed: August 6, 2023

    9.0
    Full service botique hotel
    • Leisure trip
    • Couple
    • King Room, Guest room, 1 King
    • Stayed 6 nights
    • Submitted from a mobile device

    No complaints

    Boutique hotel right outside the old city. Loved the pool and staff. The concierge helped us make all of our dinner reservations and outings. Rooms are very clean and modern. Great place to watch sunset and have drinks.

    Stayed in July 2023

  • Reviewed: June 8, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Room, Guest room, 1 King
    • Stayed 5 nights
    • Submitted from a mobile device

    The staff and hotel was excellent 👌 the breakfast choice was excellent

    Stayed in May 2023

  • Reviewed: May 7, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room, Guest room, 1 King
    • Stayed 3 nights
    • Submitted from a mobile device

    The food was not that tasty

    Stayed in May 2023

  • Reviewed: January 1, 2023

    8.0
    Relaxing and enjoyable
    • Leisure trip
    • Family with young children
    • King Room, Guest room, 1 King
    • Stayed 4 nights
    • Submitted from a mobile device

    Taxi’s could be a bit cumbersome to get so perhaps greater frequency of the shuttle (currently runs once an hour). The pool deck ran out of towels. Not sure if that was a one of occurrence or happens more frequently. I thought the cocktails on the roof deck (at least the margarita was passable. The bartender was very helpful in trying to improve it, but it could still do with improvement.

    The hotel has a nice boutique feel to it. The check in process and hospitality was excellent. The only snafu was that one of the rooms was registered by the hotel in another family members name and that resulted in some emails back and forth. The location is close enough to the old town but not in it, that worked well for us. The rooftop terrace had a nice vibe too

    Stayed in December 2022

  • Reviewed: September 24, 2022

    8.0
    nice hotel when my other top hotels are not available
    • Leisure trip
    • Couple
    • King Room, Guest room, 1 King
    • Stayed 2 nights
    • Submitted from a mobile device

    a little noisy because of road traffic and lack of insulation . it is a mid tier property and would stay here again

    Very modern rooms

    Stayed in August 2022

  • Reviewed: May 28, 2022

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Room, Guest room, 1 King
    • Stayed 2 nights
    • Submitted from a mobile device

    There was no hot water during my stay. Also, shower tiles were slippery. They should consider switching out the tiles or putting in some grab bars. The towels were a bit rough. Perhaps switching towels out or using fabric softener

    Location was close to the Old Town. There was a beach across the street and it was a ten minutes drive to the airport. Staff was friendly and the room/bed was comfortable.

    Stayed in May 2022

  • Reviewed: May 22, 2022

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Deluxe King Room, Guest room, 1 King
    • Stayed 2 nights
    • Submitted from a mobile device

    - They have a logistic problem in reception; there are very few people at the front desk. - General souroundings are not the best and not too nice to walk at night.

    - Crean rooms. - Nice and complete breakfast. - Near to the old city.

    Stayed in May 2022

  • Reviewed: April 14, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room, Guest room, 1 King
    • Stayed 3 nights
    • Submitted from a mobile device

    Some of the receptionists' service was not particularly attentive

    The security, cleaning staff and waiters were lovely, very polite and attentive. Breakfast was amazing 10 minute drive to city centre

    Stayed in April 2022

  • Reviewed: January 21, 2025

    1.0
    Not a beach front hotel there’s a motorway in front of the hotel.
    • Leisure trip
    • Couple
    • King Room, Guest room, 1 King
    • Stayed 3 nights
    • Submitted from a mobile device

    Old and outdated and no windows in the room. The bathroom had no pressure under the shower. Would expect more from the brand.

    Nice building and interior

    Stayed in January 2025

  • Reviewed: January 31, 2024

    10
    Really loved our stay, location and facilities were spot on and the staff not a bad word to say.
    • Leisure trip
    • Couple
    • King Room, Guest room, 1 King
    • Stayed 4 nights
    • Submitted from a mobile device

    No balconies

    The staff really friendly

    Stayed in January 2024

  • Reviewed: November 29, 2023

    10
    A place to come back to
    • Leisure trip
    • Solo traveler
    • King Room, Guest room, 1 King
    • Stayed 4 nights
    • Submitted from a mobile device

    The pool was closed for an entire day, a bit disappointing. Also the beach is a wild beach.

    Very nice hotel (I thought the pictures were 3D-rendering but the hotel actually really looks like on the pictures). The restaurant was good, the breakfast was great, the cocktails in Biblioteca were inspiring :)

    Stayed in November 2023

  • Reviewed: July 29, 2023

    10
    Made Me and my friend feel like we were home !
    • Leisure trip
    • Travelers with friends
    • King Room, Guest room, 1 King
    • Stayed 6 nights
    • Submitted from a mobile device

    No hot water . Pool closed early in my opinion

    In walking distance of the old walled city !

    Stayed in July 2023

  • Reviewed: May 18, 2023

    10
    Perfect hotel perfect location
    • Leisure trip
    • Couple
    • King Room, Guest room, 1 King
    • Stayed 3 nights
    • Submitted from a mobile device

    They could use better coffe mugs its easier to carry instead of cups

    The guy att the door makes everything easy, very observant and helpfull. Kitchen staff is fantastic.

    Stayed in May 2023

  • Reviewed: February 11, 2023

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Premium Ocean View, Guest room, 1 King, Ocean view
    • Stayed 4 nights
    • Submitted from a mobile device

    amazing, attentive staff. quick walk to the walled city.

    Stayed in February 2023

Showing 1 - 25

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