some of the people in lobby are not well attendant like others, really have good employees there but not all are well as good

wonderful location good maintenance

Stayed in June 2022

Great

Stayed in May 2022

Everything was great

Stayed in June 2022

la piscina

el aseo y la atencion

Stayed in June 2022

I didn’t like the food at the restaurant (COOKS). I have the manager the feedback.

We loved the breakfast included ! Thank you!

Stayed in May 2022

Everything

Stayed in May 2022

nothing

everything very clean

Stayed in May 2022

Initial reception didn’t feel welcoming with the exception of Wilson, concierge. Breakfast staff did not give any greetings and just seemed too busy. It took a while to get service and I had to clear my own table to eat.

Stayed in April 2022

Front desk staff is overworked, not enough people, so any time you call or need to go there, they are really stressed as there are always people waiting. They need to hire more people for the reception.

Great value, if they keep these rates, I will continue to stay here every time I visit Cali. If they raise them, there are plenty other options. Sauna, massage spa, and jacuzzi were great.

Stayed in March 2022

So many SICK guests looks like a Hospital , no etics at all especially Restaurant no dress code what so ever. Very below Sonesta Standard

Hmm

Stayed in July 2024

Bartender charging for ice!

Stayed in June 2024

It is a large and old hotel. The waiting time for check in was so high I decided to have dinner before checking in. The restaurant has very loud music. I had to change rooms twice because of smell and street noise. The old and noisy AC took all night to bring temperature from 30c to 21c. The gym is very small, with old and dirty equipment. There is no coffee at the room. Staff is well trained and kind and somewhat makes up for the decaying hotel facilities, but that's about it.

The service and kindness of the staff, and the tuna I had for dinner.

Stayed in December 2023

It is not than modern as I expected. It feels a little bit old but is not bad.

Location was very good for my necessities.

Stayed in November 2023

It was too crowded for my tastes. I had a weekend stay, so perhaps it is slower midweek. During my stay, the lobby was always packed. The drive and walkway in front of the hotel were always congested. Open tables were difficult to find at breakfast time. There was a constant knocking sound in the bathroom that seemed come from the pipes within the wall. I travel with an Amazon Fire stick now that the trend is towards more hotels and Airbnb properties getting rid of cable/satellite service. However, the television was set to hospitality mode which prevented use of my device. There is a customer service line advertised as 24/7 availability. I called four times and never got anyone to answer. I ordered a mixed drink from the bar. It was a common drink, a screwdriver (vodka with orange juice). I was charged separately for the orange juice. I ate in the restaurant twice. The food was not bad. However, I did not have one assigned waiter. Instead it was service by committee. I usually do not mind except it seemed to create confusion amongst staff in this case. Both times there was a delay in my order being taken because one waiter assumed another had already taken it. It was the same confusion when I wanted to pay the bill.

I chose this hotel because of its proximity to places of interest. I liked the location. The hotel is clean and offers relatively good value. The room was spacious with large bed and electronic safe.

Stayed in November 2023

The arrogance of providing a coffee machine in the room, and then ONE single coffee capsule, in a bag, with a price tag of 6,300 pesos if opened. Ridiculous. It also contains sugar and powdered milk which I wouldn't use, so I would be forced to buy it all just for a black coffee. It made me so angry, such a simple thing. For a country famous for coffee, in a world where coffee in any good hotel is always complementary, this was something that simply made anything else that might have been good, irrelevant. Considering I paid 500,000 pesos for 2 nights, and I couldn't even make a complimentary coffee in my room when I arrived, was just insulting. I hope they change their mind about this in the future. I'll never know, because I'll not use this hotel chain again.

Leaving. That is what I liked the most.

Stayed in November 2023

Its a dated hotel, gym and pool are not the best, but good enough and excellent value for money.

Great location, nice staff, great value

Stayed in September 2023

Location

Stayed in August 2023

the hotel rooms were just ok. they were a little out dated and the hotel definitely has plumbing issues. Our toilet was clogged and so was my sisters who stayed in a different room. Then another family members shower over flowed.

the staff was great and the location was perfect.

Stayed in June 2023

They never had the right amount of towels like the hand towel they were out of them they're out of washcloths the jacuzzi was not hot like it should be and the Cooks restaurant was very expensive and you got very little food for your money

It was a nice hotel and people were very friendly there and it had a buffet and had a pool and a Jacuzzi

Stayed in February 2023

Lack of breakfast options.

Friendly staff, quiet bedroom, great food.

Stayed in November 2022

The hotel as a whole looked a little dingy. It is in need of a makeover, especially for the price, here in Colombia.

Stayed in September 2022

average

average

Stayed in August 2022

Housekeeping cut corners. I was there a week and had to request towels every couple of days. We had room service meal and the next day the housekeeper left the dirty tray. The shower curtain was dirty. Tissues were never replaced. The cups in the room were never replaced after we’d used them. The restaurant on premises charged me for a meal that was subpar.

Location is superb. Breakfast was fantastic!

Stayed in August 2022

they did not care about customers and about fulfilling the reserve.

location

Stayed in August 2022

They need to replace the linens every time after a guest checks out. Pillowcases and sheets looked clean but were actually dirty and smelly. I had to wrap my shirts on the pillow and lay some of my clothes and bathroom towels on the bed. This disgusting practice by hotel management must stop. I was very close to posting this on social media and make the hotel famous for its unhealthy and disgusting behavior.

Good breakfast

Stayed in July 2022