Costumer service really sucks. - I asked a few questions through WhatsApp, never got any replies, the irony is they used it to send me a message asking me if I needed anything… But then no answers, lol - I was not even informed that it is a bit tiring to get to the hotel from where the bus leaves you. Now I know that it is better to take a tuc tuc. I had to carry my luggage through main road and the sandy beach almost destroying it due to the bad road condition, also I was already very tired since I was coming from hiking Tayrona park, so just imagine in which condition I got to the hotel. It would be nice to inform your costumers about that, it’s not a problem at all. it’s a problem when they don’t know anything about. - I got to the hotel past 2:30 pm and my room wasn’t even ready, the guy at the desk didn’t even realize the check in time was already over due and asked me to wait 20 mins. Also, there was a welcoming drink which was nice but I also had to wait for that too lol -no ashtrays. I would smoke feeling uncomfortable at times and they wouldn’t bring me any ashtray. I mean I would have picked up one myself but there were none visibly available. - no hairdryer in my room even if it was supposed to be one, one of their staff didn’t even trust me so she had to go in my room and check that from herself. She looked very surprised that there was no hairdryer for real lol - anyways, the place is nice close overall but the costumer service is really a problem, truly sucks. They have to improve it and I hope they do.

Stayed in March 2023

The restaurant food needs a lot of improvement.

Clean, friendly staff, front beach, and hot water.

Stayed in March 2023

the ground rooms are terrible rooms, no view, constant noise from the kitchens, no luxuries amenities for a hotel of this price, no room safe back doors did not lock correctly also

The Breakfast

Stayed in February 2023

1. The wi-fi internet is tooooooo slow. It was impossible to make calls on it and I ended up going to the neighboring cafe for my calls. The hotel really needs to up their internet speed. Also, there is lots of potential to convert some of the bar area to a work space. If internet is fixed - probably the best working zone we had in our trip around Santa Marta 2. 4g on Claro network doesn't work there either. Not sure about tigo. 3. The rooms are located above the bar, so it might be a bit noisy. Though the hotel was somewhat empty, so it was not that of an issue this time. 4. The rooms don't lock well, though, the property cameras and the staff gave a sense of security. 5. The rooms are well-ventilated due to the ocean breeze, so you feel that you sleep listening to the ocean. I loved it, but my partner found it difficult to enjoy and sleep well. 6. The neighboring hotel is quite big and there is a scene right opposite the rooms in Macao. There are daily musical bands, which end playing at 9-9:30 pm. It is impossible to sleep until bands stop playing. 7. Finally, the price we paid for the accommodation was excessive. We booked it via booking.com in advance and overpaid like 2 folds. We paid 850 AUD = 590 USD for 6 nights, which was too much compared to other places in the area. Even the prices advertised by Macao hotel directly were way cheaper on the day when we arrived. My advice, book one night to arrive and get situated and find a place which work for you by walking the village and checking directly with them.

the service was amazing, everyone who works there is super nice and tried to accommodate us in any way possible. The hotel has its own exit to the beach with a relaxation area by the water. Also, there is an area by the bar which is suitable for working - it is shady and the chairs are ok. Also, there are 4 power outlets which are great if you work on the computer. The breakfast was included and it was nice, we were early risers and were having 1st cup of coffee at 6 am by the ocean doing stretches - loved it!

Stayed in January 2023

Large spider in the room, cockroaches and small gecko’s. Understandable that this comes with location but the doors didn’t seal properly which doesn’t help keep the bugs out. Because I get quite scared of spiders I had trouble sleeping after that.

Close to beach, great food and drinks, friendly staff, good vibe and clean.

Stayed in January 2023

the guest room is a little disappointing value-quality-wise and at night it appears too many insects at night. Also no option for hot water in the shower. overall food at the hotel is over priced and small portion.

it’s a good beach-side hotel if you want to disconnect yourself from other noisy hotels in the neighborhood. it’s more suitable for a private romantic plan. the breakfast was excellent.

Stayed in December 2022

Unfortunately no hot water. During our 7 night stay the room has only been cleaned 3 times, which wouldn't be a problem, but the toilet bin def needs to be emptied daily. Be aware that there is no beach whatsoever. Compared to other places in palomino i found it too expensive

Nice, airy and carribean style rooms, all with a side sea view.

Stayed in December 2022

the openness of it all, really humid

the beach front

Stayed in December 2022

Bad value for money, not much space in common area, average breakfast considering the price

Good location

Stayed in October 2022

no air conditioning or hot water the staff laughed at us when we asked whether there was hot water, for the price you pay you would expect these services slow service

Well designed, beautiful aesthetics Location was good right on the beach the dinner was good comfortable bed and big room

Stayed in October 2022

It could have been cleaner. There were bugs on the bed when we arrived.

The breakfast met my expectations

Stayed in September 2022

The service , staging , breakfast was cold and was only my brother and I for breakfast. I have to used the soda refrigerator to put my insulin because is not refrigerator in the room.

Nothing, the $342000.00 is not worth the place. 80% of the time was not Wifi . No air condition, no tv, no refrigerator in the room.

Stayed in September 2022

Noise travelled a lot so it was noisy in our room as it was near the entrance / kitchen. Wifi in room was really weak.

big clean room and location right on the beach front with nice day beds (only 3 of them though). Staff were nice and some spoke English. Breakfast was excellent

Stayed in August 2022

The rooms are more or less open. All the animals (mosquitoes, frogs, cockroaches, spiders, geckos) come through the gaps in the walls and doors and it is noisy. There is only cold water. The sea is choppy, the swell is high and there is always a red flag. If you want a beach holiday, you should not come to Palomino. You can rather surf here. In the restaurant there are only two vegetarian options (a salad and a starter). Internet was only available in the restaurant and reception. Price-performance ratio is absolutely not adequate, it is too expensive.

The hotel is modern, the rooms are large and the bed is protected with a mosquito net. The staff are super nice and help with any questions or problems. The location on the beach is very nice, in 10 minutes you are in the centre of Palomino. At breakfast you can choose from four options, there is a lot and it is delicious.

Stayed in September 2022

The food and the neighborhood

The location by the ocean

Stayed in July 2022

Honestly not the best value for money compared with other hotels we stayed in Tayrona, Santa Marta and Cartagena. Sea spray made all our gear damp during strong wind which was a bit frustrating.

Very friendly staff and great food. Lovely vibe and good location for the beach and beachside locations. Room was lovely with excellent facilities. Choose fan and mosquito net NOT air con. The air con rooms are at the back and not so nice.

Stayed in July 2022

The location is beautiful, rooms are clean and comfortable. Staff is excellent!

Stayed in December 2023

The hotel staff were some of the nicest people I’ve ever met. We were welcomed with a refreshing watermelon drink when we checked in. The entire property is beautiful, located right on the beach. I am so sad we only got to stay 2 nights, it was an absolute dream. Also, the food was some of the best we’ve had in Colombia!

Stayed in October 2023

Super friendly staff! They made it feel like home. Even if the hotel is booked out it doesn’t feel busy. The rooms are very bright and spacious. It is not too busy or loud at the beach since there are no neighbours on one side.

Stayed in April 2023

The Hotel next door has a really loud kitchen late in the evening which was kind of annoying.

Staff was really helpful and nice. They also prepared me vegan meals. Food was very good! Fresh towels and cleaning service was very nice to have. And the beach right in front of the Hotel was wonderfull. Oh and not to forget: hot water showers! Sometimes it's cold but most of the time it was perfect.

Stayed in March 2023

Amazing staff!

Stayed in December 2022

There are no comments available for this review

Stayed in April 2025

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Stayed in April 2025

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in March 2025