It states to be 4* hotel but in fact it’s 3* at best (actually on google maps it says 3*). Breakfast is really really poor and in very tiny portions. Pillows are very uncomfortable and the facilities in general are nowhere near to 4* hotel.

The staff are friendly but and it has parking. But this is these are the only advantages

Stayed in December 2024

The walls in the room are very thin so you hear everything. Breakfast selection is limited.

Staff was helpful in arranging transport and ladies at breakfast were very nice.

Stayed in November 2024

The room was strange with no natural light. It was not very well cleaned. I’m not sure why it’s listed as a four star hotel. It’s very basic

Car park

Stayed in November 2024

Staff. Wouldn't even look at us as we passed the front desk at several occasions. Looked up and looked immediately back down at the computer without a single greeting twice. Not a great look for the hotel.

Location and rooms are nice, breakfast pretty good as well.

Stayed in September 2024

Breakfast could be improved, not many options.

Location

Stayed in July 2024

No hangers in the room and shower drain didn’t work properly

Big and comfortable bed, helpful staff

Stayed in June 2024

Room was smelly (like cats were living there). Breakfast took long to be served and was very basic, with poor quality of bread

Location is nice, close to the center but still quiet.

Stayed in March 2024

The cleanliness The personal at the hotel was not very friendly and not helpful at all

The location

Stayed in April 2024

Terrible staff at the reception (arrogant, uninterested, not friendly at all) Trying to have our bill paid twice Breakfast moderate

Good location Nice rooms

Stayed in February 2024

Breakfast was not good Shower not enough water coming out and cold water Loud Some of the staff not friendly

Cute layout Good spacious rooms Safe inside the room

Stayed in March 2024

My stay at Hotel Salento Real was disappointing, considering the high price. The breakfast was poor despite the restaurant's good food later in the day. The reception staff were unhelpful and inflexible, notably refusing to allow a friend to temporarily store luggage. Noise was a major issue; the rooms lack soundproofing, making it easy to hear neighbors and nearby club music until 2 am on Fridays. The staff seemed indifferent to complaints about noise. Overall, the service and facilities did not match the cost, making it a less-than-ideal experience.

Overpriced.

Stayed in March 2024

Property was a little tired. Plants needed care. Fountain didn’t work or wasn’t on. Accent lights were never on. The courtyard has a loud echo, if guests don’t honor quiet times or move to the lobby, they can wake other guests.

Clean, comfortable.

Stayed in February 2024

It was more basic than the pictures suggested and was more of a chain hotel feel than something more boutique which was what we were expecting.

The room had lots of storage space, shower was warm (not always a given in Colombia!) and the room was clean.

Stayed in January 2024

There was a leak in the sink they could not fix. Dripped all night. Could very little english

Close to city, nice top floor bar & restaurant

Stayed in December 2023

Not good noise insulation, we could hear people from the patio and the rooms next door. Not very clean, we had to ask for the bedsheets to be changed as they were dirty. After the first day going out of the hotel and when we returned to the room, we realised that personal toiletries were missing from our washing bag. It was reported and nothing happened, no action was taken from the staff or further communication regarding the issue.

Good location, near the central streets of Salento.

Stayed in December 2023

Rooms were really not worth the price. There is no window, terrible insulation and no heating. Breakfast was quite limited, nothing out of ordinary.

Good location, near the mirador and Main Street

Stayed in November 2023

Noisy, construction going on. Weekdays a school playground just beside the hotel

Good location & safe

Stayed in September 2023

I'm not really one to make bad reviews but it is necessary to comment on the nightmare caused by the reception of the Real Salento Hotel, I come for a walk through Pereira and Salento and as a foreigner I am exempt from paying IVA (tax) the reservation made on booking.com includes Therefore, the hotel is supposed to NOT charge IVA at the time of check-in. Not even showing them the passport with the Colombian Immigration entry stamp was enough for the hotel representative to exclude me from IVA. and they charged me without hesitation, I have considered myself in two other hotels and they did not charge me the IVA turning to the issue of toilets, which are the towels and the bed linen are so used that instead of being white they already look yellow from so much use, they have no control over the children who play throughout the hotel without respecting that there are people sleeping even at 7am in short it is a nightmare to go through the Salento real hotel Eje cafetero.

Location

Stayed in August 2023

This review is hidden because it doesn't meet our guidelines.

Rooms don’t have any windows (except for suites), very humid without ventillation

Breakfast was good and good located

Stayed in July 2023

the rooms have no air!!! not a/c or a fan. there is a window to the atrium in the main picture but most people will not want to keep this open when they are away or asleep. I was woken up at 8am each morning by workmen with hammers in the rooms four doors down from me. breakfast was average. I expected so much more for the money.

good location and I liked the design of the hotel

Stayed in June 2023

The room did not have A/C, heater.

everything just fine.

Stayed in April 2023

Staff wasn’t very talkative, which didn’t really bother me anyways. Breakfast was basic.

nice location

Stayed in April 2023

Staff was not so helpful when we asked for an early check in. she said no several times without even checking with the cleaners like everywhere else in Colombia - we got up early and has ordered take away breakfast for 2. We got 1 lousy sandwich.

Central location

Stayed in April 2023

It wasn't very clean. Hairs from other people. The floor bad stinks.

Good location

Stayed in February 2023