Everything was fabulous!

The front desk staff was especially helpful and I'd return to this hotel simply because of them. With that being said, the room, bed, rooftop pool and bar and did in the cafe were all fabulous too.

Stayed in April 2025

I don't like that the horse carriages (that are everywhere in the historic center) parked directly in front of the hotel entrance. Because of the hot climate it is smelly and the coachmen are sometimes pushy and I don't like that at all. I don't like these carriages in general because I think it is cruel for the animals to carry tourists through the hot, loud an busy streets crowded with cars and people. But because it is a public place, I do not know if the Hotel has any influence about where they park.

Very nice staff and a beautiful roof top bar. We rented the roof top fir an evening to welcome our guests in Cartagena 2 days before our wedding. The drinks and snacks were very good and the view on the old town and Boca Grande was great! They also booked a DJ for the welcome cocktail that we and our guests enjoyed very much! Many thanks to the hotel staff for your hospitality!

Stayed in February 2025

The breakfast could have been better. The fresh fruit was great but granola and better yogurt would haven been good too.

Beautiful building and lovely rooms. We had a junior suite which was huge with an extra large bed, 2 ac units and 2 fans. The toiletries were very good quality. The staff were friendly and professional. The location was perfect, on a quieter square in the walled city, close to everything

Stayed in February 2025

The hotel rented the pool area for a party and the guests were unable to use the area for an entire day. This could not happen.

Excelent location near main historic places, restaurants, bars. Very safe place. Very good breakfast: many regional fruits, several freshly made eggs. Confortablle bed and very good air condicioned. Very kind staff.

Stayed in February 2025

Rooftop pool area was nice. The breakfast was also good. Would recommend the hotel.

Stayed in January 2025

bigger room, more light in bedroom, too dark

Stayed in January 2025

The location meant having to dodge vendors like crazy but you get used to it after awhile

Beautiful rooms, had a nice couch and such a lovely breakfast in the restaurant adjacent.

Stayed in November 2024

It was little pricey compared to other hotels. My advanced booking.com reservation fee was higher than their daily rate.

Great location. Very helpful and friendly staff. Nice breakfast and perfect roof top bar and pool area.

Stayed in December 2024

No complaints at all.

My room was very large and spacious, impeccably clean, had a very comfortable bed, ample storage space, plenty of hot water and good pressure in the shower, good air conditioning and there was a lovely view of the plaza. The location is absolutely stellar, just a few minutes from the wall along the ocean and very easy walking distance to all the main points of interest. The staff, however, are the main draw - over the top helpful and exceptionally kind.

Stayed in December 2024

The room was small and dark.

The view from the rooftop pool and the pool area itself is great. The pool is small and shallow, but still provides a refreshing dip which is very welcome in hot and humid Cartagena. The breakfast was plentiful, with lots of good options. The location is also excellent, inside the old city, close to plenty of sites, bars and restaurants, and close to the ports that provide access to the islands.

Stayed in October 2024

Great place!!

Location location location

Stayed in September 2024

The pool in the bar area was dirty. There was a birthday party of loud, drunk teenagers, splashing guests and splashing water out of the pool, making it awfully dirty. If you are planning to stay with kids this might not be the place.

The property is clean and upscale. The staff were lovely and accommodating. The location was great. The breakfast was also amazing.

Stayed in April 2024

Shower poor

Location & staff

Stayed in June 2024

The rooftop becomes noisy so not conducive for relaxing and enjoying the moment.

Location and staff was very good

Stayed in June 2024

nothing

Delicious breakfast, great location, great rooftop, comfy bed

Stayed in May 2024

Water pressure in the shower can be better. We had an issue with the hot water, it was corrected the same day we reported it, truly appreciated it.

Small boutique hotel inside the Historic City. Beautifully decorated and very comfortable. Location is great, right near an exit to the city. Near shopping and great variety of restaurants. Breakfast is very good, small buffet complemented by hot items to order. Friendly staff, always willing to help out. Shout out to Farid at the front desk and Belkys at the restaurant.

Stayed in May 2024

Showers never got warm

Great Location, comfortable rooms, wonderful breakfast. Hotel staff friendly and helpful

Stayed in March 2024

Hot water .. we needed hotter. It was only warm.

Breakfast was over the top in quality, choices and service. Very fresh fruit!!!

Stayed in March 2024

We had a snafu with our reservation and had to move rooms. We opted to leave early to our next destination and the manager was more than happy to allow us to do that.

Friendly staff, great location.

Stayed in March 2024

Turndown service was inconsistent but not necessary.Fresh towels not always left.

Location was excellent. Close to all sights but quiet. Staff was excellent. Great view from rooftop/pool area.

Stayed in March 2024

Wonderful location, excellent service. It was in the middle of all the action but you couldn’t feel it at all in the room. Excellent soundproofing and facilities, location was top notch.

Stayed in March 2024

Noise from rooftop, rooftop pool open to public making it difficulty to enjoy facilities, blasting music, trashy crowd at times in rooftop

Design, room size, location

Stayed in February 2024

Nothing

Centrally located, rooftop pool and bat + food, very well decorated and boutique, warm staff

Stayed in February 2024

Nothing

We had a junior suite at the hotel and it was perfect. Breakfast is very good as well. Personnel is super courteous. Location is very convenient.

Stayed in February 2024