Staff Experience & Customer Service Unfortunately, we had a disappointing experience with the front desk staff, particularly with their French receptionist, Kate. She often appeared distracted and overwhelmed, often handling multiple conversations simultaneously with guests, kitchen staff, and management, which made the check-in/out process feel disorganized and inefficient. Additionally, there was a misunderstanding regarding the cookie jar at the front desk, where guests could either pay for a cookie or receive one for free by posting an Instagram story. My friend and I chose to pay for two cookies and assumed we could take one directly from the jar. However, when we did, Kate reacted in an unnecessarily harsh manner, speaking to us in an unfriendly tone instead of politely explaining the process. Her approach was unprofessional and could have been handled with more courtesy. Dimitri, one of the owners, was present during the interaction but did not intervene. Later, during the Saturday party, Claire from the hotel mentioned feeling bad about the situation. While we appreciated her gesture, a formal acknowledgment or communication regarding the receptionist’s behavior would have been more appropriate. I strongly recommend improving staff training to ensure professional and respectful guest interactions. That being said, the kitchen staff was absolutely wonderful, friendly, welcoming, and attentive. Smoking Policy I strongly suggest establishing designated smoking areas. It was noticeable that the owners were smokers, and it seemed as though they assumed everyone was comfortable with it. However, it was difficult to enjoy meals or dance in such a beautiful, green environment while surrounded by cigarette smoke. If the hotel aims to create a welcoming atmosphere for all guests, a clearer policy regarding smoking areas would be beneficial 3. The gym and yoga area feel neglected, with outdated equipment and worn-out yoga mats

This hotel is nestled in a remote and stunning location, surrounded by lush coffee and plantain trees—a perfect retreat to disconnect from the noise of big cities. I chose a private cabin for my stay, which featured a beautiful balcony with breathtaking views, a private bathroom, and a very comfortable bed. The coffee tour with Fabián was truly exceptional. His deep knowledge of the farm, coffee crops, and cacao made the experience incredibly enriching. He is warm and attentive, taking the time to explain everything with clarity and care, ensuring that everyone understands and enjoys the tour.

Stayed in March 2025

The location is beautiful surrounded by coffee plants and nature

Stayed in February 2025

Fun and relaxed ambience, delicious food and beautiful views

Stayed in February 2025

I honestly loved everything and would return in a heartbeat. If you're on a tight budget be aware that there's a small daily charge for all the water and fantastic coffee you can drink. If I was to return I'd probably bring some snacks with me and make use of the kitchen.

It's a beautiful place with great food and is perfect to rest, relax and enjoy the surroundings. Everything is clean and the facilities are well thought out. Big thanks to Angela for her help and advice with our onward journey. I found this place because of lots of recommendations and it's somewhere I'll be recommending to other travellers.

Stayed in February 2025

The dust on the last part of the drive, (but not much can be done about it and that is the price to pay to get to paradise) be ready for it, I will advise a scarf and to wear dirty clothes

Peacefulness surrounded by stunning nature

Stayed in January 2025

Beautiful and clean, exactly as shown in the pictures.

Stayed in January 2025

The location and surroundings were wonderful. The staff was very friendly and helpful, and there's a very relaxed atmosphere in the whole hotel. I loved the pool and watching the lovely sunsets from there. Thanks for everything and I hope to be back very soon! :)

Stayed in January 2025

Loved the property!

The setting was gorgeous, and the staff was so fun!

Stayed in October 2024

Nothing

-kitchenette -staff -food -nature -pool -a lot of things to do at the hotel

Stayed in October 2024

The lunch/breakfast box to take away could have been a bit more generous

We had a blast in Tukawa! Really friendly staff and beautiful location. Even if it's a bit off the road, it's worthwhile if you plan to stay near Filandia. Nice home-made food! The coffee tour with Javier Cano is fully recommended.

Stayed in September 2024

The hosts were lovely and the food was amazing. Very relaxing

Stayed in August 2024

Tukawa is a beautiful property set in the heart of a finca. The views are incredible and the overall atmosphere creates a relaxing environment for a vacation. The staff were really friendly and made our time here memorable. I would recommend Tukawa for a getaway.

Stayed in August 2024

Amazing hostel, beautiful views! The perfect place to relax and meet people :)

Stayed in August 2024

Beautiful place in a stunning surrounding. Very friendly stuff and marvelous food. Wish we could come back directly!

Stayed in August 2024

nothing it was perfect

This place is simply heaven on earth. It exceeded my expectations ! it's gorgeous, the facilities are great, beds are really comfy, the nature around is just amazing and the whole vibe of the place is super friendly and feels really safe ! Perfect to relax, spend time in nature, meet nice people :) Don't hesitate to come! You won't want to leave this place :)

Stayed in June 2024

nothing!!

Great hostel lost in nature. Great staff and facilities which make you feel at home. I ended up extending my stay as it was so hard to say goodbye to this amazing hostel and its staff

Stayed in June 2024

Such an amazing hostel in the middle of the beautiful Colombian nature. The other guests and the workers were so nice and made me feel home. Every night they have fun activities to gather the guests, and every day there’s different activities such as horseback riding and coffee farms at very reasonable prices. Would come back!

Stayed in April 2024

Amazing place vibes and staff

Stayed in March 2024

The only thing it's missing is a kitchen to cook! So you have to buy lunch & dinner there (it's so remote there is no where else) so would be a good option for those on more of a budget.

Amazing views, pool and gardens! Lovely social atmosphere. Great bathrooms too.

Stayed in February 2024

- No kitchen for free use available. - There was always breakfast, lunch and dinner available. The portions were sometimes not so big so you would get hungry again quite fast. - I felt that not every person working there was sure about the tours the hostel offers and the prices of them and in general. In the end we would always have to pay a bit more for the tranport althought we were told someting different, that was a bit annoying. - In the beginning our little 'tour' around the hostel to get to know the facilities was not very clear and could have been handled more structured. - The road to get to the hostel from Filandia is very bumpy and dusty, it takes around 40 minutes each time. That is something you have to be aware of but like this you can enjoy mother nature outside of town somewhere in the nowhere - just beautiful!

- The staff was friendly and always down to help. They even prepared as a nice sandwich to take away for the next day hiking corcora valley. - Laundry service available. - You can join Yoga in the morning or you can use mats and some weights on your own if you want. - The pool and the common area to chill are just amazing - hammocks, couches, board games, tables, book exchange, free stuff for use such as mosquito spray, ping pong table and just a lot of nature to enjoy! - The vibe in general was great! The party on saturday was so much fun and the buffet for dinner super yummi!! (if you want to have a calm night, don't go to the hostel on saturday 😄). - The room was average but had some good features as plugs and a little shelf near the bed, curtains and lockers.

Stayed in January 2024

Although staff was friendly, we felt that sometime we lacked all the information on the following days activities as we don’t speak French (owners, volunteers and the majority of other guests were French) which was a bit of shame.

We had a great time at Tukawa, it’s truly a special place! It was amazing to relax in the many common spaces & enjoy the pool. Very social place & would completely recommend!

Stayed in January 2024

The hotel has a vast majority of French people, so expect a lot of French dialogue during your stay

Tukawa is located on a beautiful spot within nature, with a variation of birds and insects living around the property. The accommodation was very eco and has a breath taking view. The hotel has great chef's providing excellent meals throughout the day and many comfortable places to rest (many hammocks!). The Satursday night festivities were a lot of fun, with a special thanks to the hotel owners.

Stayed in January 2024

We liked everything, just be aware it’s a 30 min drive from Filandia through a beautiful open road, you’ll need to grab a jeep in town or bring your own truck. The road wasn’t too bad and we enjoyed the journey to it

Great place with amazing views of coffee farms, mountains, and the nature. There’s a beautiful river that runs by the property which we got a chance to see and experience. The staff was super welcoming and made us feel as home as soon as we got off the car, the food was fresh and tasty and there was always fresh coffee and water available to all guests.

Stayed in January 2024

Nothing. The place is one of the best I've stayed in.

Liked everything. The hosts were wonderful. The setting on the top of a hill had lovely views. The food was delicious. It is impeccably run. Every traveler should take a break and stay here 2-3 days at least.

Stayed in January 2024