shower glass is not clean, the toilet doesn’t stop to pour after flashing. the “warm” a/c function doesn’t warm, only can blow cold. the towels are old and used so hard that became thin. the bar is locked, literally locked. no keys.

the bed was super comfortable

Stayed in June 2023

There were no slippers in the room as had been indicated in room description.

The room was spacious with very comfortable beds. The breakfast was excellent with a varied selection.

Stayed in June 2023

It was very well priced, good location and free shuttle to airport.

Stayed in May 2023

The breakfast, though quite good, was not as good as my last visit - less choices. Access to the location is quite complicated

Friendly staff, comfortable room and good facilities

Stayed in May 2023

The breakfast was lacking of vegetables and boring.

The facilities and amenities were worth the hotel rate -- although the premium cantin in particular was often out ofwater -- overall were nice. Staff was helpful but the AC in the first assigned room was not working. The elevator is strangely designed to open between two floors so that, for example, if your room is on the 2nd floor, guests have to carry their luggage and walk down 12 steps to get to their room. It was a challenge for us because our luggage was quite heavy (for a 17-day stay in Costa).

Stayed in May 2023

ok overall not going back again , internet wass very bad

good location , just sone staff was rude , other was supportable. Breakfast was horrible , if really you want omlate then ok if not then horrible cafe was ok after report to booking.com they give atention other wise was really bad reat hotel is very good

Stayed in May 2023

Food so so

Beautiful grounds and facilities

Stayed in May 2023

The rooms and general state of the hotel is a bit old-fashioned and in need of a facelift (though I actually really liked the old-world charm). the keycards are quite unreliable. poolside bar closes before 6pm which is earlier than advertised

Decent rooms, hotel set in lovely tropical gardens, great cocktail bar with piano player, choice of 4 restaurants, secure on site parking

Stayed in May 2023

the tennis courts was fully booked

the breakfast was great. the pool was very refreshing and the free airport shuttle with bags was excellent.

Stayed in May 2023

The gym was older and needed updating and was closed on certain days.

The breakfasts were delicious. The grounds were very pretty and we enjoyed the pianist in the evening.

Stayed in May 2023

The cafeteria restaurant meals and service were a big disappointment. On the other hand the Japanese restaurant was fantastic.

Hotel was beautiful and staff extremely helpful. Being in the hotel business myself for 27 years I was very happy

Stayed in April 2023

restaurant good value and with attentive service but food a bit underwhelming

Super hotel with retro ‘70s feel, gorgeous pool in landscaped gardens, great location close to San José centre

Stayed in April 2023

Very comfortable bed and room. Lovely pool area Free comfortable transfer to airport Reasonable breakfast - & plenty of it if that’s what you need.

Stayed in April 2023

Some staff could be a bit more proactive, telling you helpful info, not just answering a question. On arrival my key card didn't open my room, I went back to reception, and the lady just did something and said try again. 5 star, I would expect an apology at least, or an explanation that sometimes they don't work? This sounds minor, but there were a few examples like this. Still highly recommend it.

The bed was huge and so comfy, with beautiful sheets. The pool area is fabulous, hammocks and shade, food was good (portions too big). Man on desk was great, I needed to use a computer urgently and the facility was shut for maintenance all week, so he arranged a temporary solution.

Stayed in April 2023

Breakfast was fresh and delicious.

Stayed in April 2023

Please send me invoice

Please send me invoice

Stayed in April 2023

There was a little mix-up with our pick-up at the airport, but one of the taxi drivers called the hotel, and someone came right away. The taxi driver even made sure we were in the correct place. Our first experience with the kindness of the Costa Rican people that we found throughout the trip!

The pool area and grounds were lovely. It was the perfect place for a day of rest after a long day of travel.

Stayed in April 2023

the hot tub was closed

the facilities are amazing

Stayed in April 2023

Not very diverse breakfast

Nice stuff. Clean and big rooms. Good shower

Stayed in April 2023

Hotel is not really walking distance for any other facilities so you either have to stay within the hotel and use Reg facilities or get taxis.

Good location for overnight before Airport departure. Reasonable facilities incl outdoor pool and bar

Stayed in February 2023

everything was amazing, so anything.

Great

Stayed in March 2023

You have to book a shuttle to the airport 24 hours in advance but we didn't arrive at the hotel 24 hours before we needed to get to the airport so we were not able to get a shuttle and had to pay to take a taxi.

The hotel and room was beautiful. There were a lot of options for the buffet breakfast. The hotel grounds and garden were also beautiful. The restaurants were open late which was nice since we arrived in the evening.

Stayed in March 2023

Sometimes hard to get a table due to large groups already seated.

Breakfast and evening meal had limited choices. Good fresh fruit and salad buffet but very little hot options. Loved the bedroom, large, very comfortable, good bathroom, toiletries and always beautifully cleaned. We chose to be on the premium (top ) floor which had a small lounge with complimentary snacks and drinks open all day which we enjoyed. Nice swimming pool area with plenty of loungers and towels available. Good poolside grill restaurant Also loved the beautiful gardens.

Stayed in February 2023

Everything was great. Quick check in, room was ready, clean. Excellent breakfast.

Stayed in February 2023

This is my second time staying there. It's comfortable and clean.

Stayed in February 2023