We stayed on the top floor and had wonderful views of the mountains as well as access to the premier lounge which had food and drinks available all day at no charge. Unfortunately, we did not use the pool but we ate at the restaurant in the pool area and the food and drinks were exceptional. The breakfast buffet available each morning had many selections and a made to order omelette chef. The hotel is about 10 minutes to downtown San Jose and is close to the airport. The room was well accommodated and the beds were very comfortable. We would definitely recommend this hotel.

Stayed in June 2022

a bit far from the airport but I had a shuttle each way so it wasn’t a problem

very upscale and professional. never expected it for the price

Stayed in July 2022

It was very good

Stayed in July 2022

They opened the bedroom door when we were in the room. The hair dryer wasn't working.

location, food

Stayed in July 2022

They stole money from me

Not one damn thing

Stayed in July 2022

I was given upgrade for $25 a night for Suite I had stayed in before #134. Went to lunch since not ready. They switched and Amanda wanted to actually not refund. 4 people and she said refund would be a month and wanted to charge more for smaller suite. I had moved in so stayed payed $25 x4. I would have given the hundred in tips ask the other staff. The room was available and more to story but she apparently wasn't happy I got upgrade for $25. Not my problem. Apparently people only gave authority to charge more. I thought maybe they would refund one day since I left early. Reservation was initially a commit to dates for better rate but it left me with a bad experience that was unnecessary. Money was a zero issue for me. I was there for Dental and spent $20000. I have told others about your hotel. The original two people who helped me knew the deal. Unfortunate! 3048208997

This was my 3rd stay. Support staff excellent. Clean. Food.

Stayed in June 2022

Arranging the airport transfer was a joke, No less than four days of email back and forth. Then pre-arranged pick-up airport shuttle service would not pick us up. They were at the airport but would not take my group or another that was there. Hotel money exchange is per room, not per person. (if/when available) The dinner buffet is absolute trash! Breakfast is okay but the service was rather poor compared with all of the other places we stayed during our 14 days. The front baggage handler was angrily explaining to me that a local ride service was illegal when I was dropped off.

The onsite Japanese restaurant prepared a wonderful meal with excellent service. A tad pricey but Japanese cuisine isn't known to be affordable. Customer service was quick to respond when the safe was locked by a previous guest.

Stayed in June 2022

We stayed this hotel 6 years ago. We stayed several hotels in San Jose but this hotel is the best. So we came back this hotel for our comfort. I'm so glad we were there. So comfortable and stuff are so nice. Breakfast is amazing.

Stayed in June 2022

easy parking, clean, good amenities. equipped gym. loved the sauna and steam room

Stayed in June 2022

They could make more money adding a few features more, it is really high quality and not too expensive. Feel free to contact me if you want a few ideas on how to bring more money in by actually providing value and not just a narrative. I love the place and I will for sure stay here when I come back to CR. Pura Vida

Stayed in June 2022

The food the all inclusive package had the same meal every night. A wider selection would have been nicer. Please add more for vegan eaters. Or even more of a fish selection. I ate at your Japanese restaurant and the sushi was frozen it was awful, however the restaurant accommodated me which was really nice of them to do. I think your hotel was kind of annoyed because my friend who was traveling with me complained pretty much about what was going on and they didn't care to hear about it.The hotel is a beautiful hotel in a beautiful location and it's sad to get that kind of service when it could be an awesome hotel. I blog about my travels and have a large following I didn't care to write about the hotel because I didn't want to write anything negative about you. Just hope that you can improve because you can be in a awesome hotel.

My room was awesome I enjoyed the view I had of San Jose the city and the park. The VIP lounge was very nice including the 2 people that were working in the lounge through my stay. They were awesome.

Stayed in May 2022

Breakfast was excellent. I loved the variety of food and very delicious

Stayed in May 2022

Everything went great! It brought back memories from over 9 years ago when we first came to Costa Rica. Even the piano was still in the lobby.

Stayed in May 2022

Most spectacular included breakfast

Stayed in May 2022

Everything was great

Everything was excellent: service, room, great value

Stayed in April 2022

Loud college kids around the pool at night made it difficult to sleep early, but it is what it is.

Location was great for having a rental car. In-house restaurants were good, and the Japanese one in particular was great.

Stayed in May 2022

The shower didn't drain, so you'd be standing in a few inches of water, ugh. Staff were friendly, but seemed to have no idea what was included with the pre-paid meals which was really frustrating. They really should give guests a printout of what is included with the meals and where they are located.

Clean room. Nice property.

Stayed in May 2022

n/a

the price was exceptional great deal

Stayed in May 2022

everything was perfect , can’t complain

everything always great

Stayed in May 2022

n/a. everything great

great facility well staffed

Stayed in April 2022

I didn’t like that they charged me for using the mini bar when I didn’t. The room could use some updating and the bathroom needed a deep clean.

The staff were lovely and very helpful. The breakfast buffet was very good. I like that the airport shuttle is included in the price.

Stayed in May 2022

Staff unhelpful, uninterested and try to avoid you when you need them. The suit we booked was next to road and from 4am workers start digging the road!!! So noisy that we could not possibly sleep! In the morning when I told the receptionist he pretended that he didn't Know and thanks me to tell him! We paid for one of the best rooms that simply was room with very very tired furniture and broken door next to road!!! Restaurant food was the worst food ever I have had in 5 star hotels, two portions of vegetarian pasta cost 50 USD and it was basically half cock pasta with very bad quality cheese and tomatoes ! Also staff in restaurant so uninterested to give you any service! On check out they told us we can not have taxi from the front door because VIP guests are supposed to arrive!!! They guide us to back door car park and we had to stay 20 minutes on car park under hot sunshine, without anybody pay any attention to us!!! The shop inside the hotel is just a joke, they charge 3 times more then real price! Overall this must be the worst 5 star hotels in San Jose ! Don't go if you don't want headaches for every little things.

Lobby and garden

Stayed in May 2022

Breakfast was really good, room was clean and the staff was very nice

Stayed in May 2022

I have no complaints!

The staff were incredibly helpful who put my stressed out mind at ease. The room was incredibly beautiful, and the bed was very comfortable. I was even impressed with the handrests in the bathtub!

Stayed in April 2022

The service is very poor and non professional

Stayed in April 2022