I did not like having issues with our AC. That is a major deal for me, especially on a tropical island. I did not like that the floors were always damp, but I understand where we were. There is the beginning of mold around the AC area that definitely needs to be addressed. There should also be maybe a half shower door or something because water gets on the floor from the shower and makes it wetter. I would have liked to see at least 4 towels and 4 wash cloths standard in the room. We had to keep asking for more towels because we had to put them on the floor to absorb excess water from the shower. Lastly, we wished the cover on our bed was larger. It just covered the mattress top and the entire stay one of us was without cover throughout the night. And the birds in the main restaurant were crazy. All over the tables and chairs. This should be enclosed for sure. A couple of nights at dinner I was sweating so bad, I thought I was going to pass out. This should be apart of the construction.

I loved how amazing the staff was!! Everyone was helpful and pleasant. The gentleman who made the omelets in the mornings was super sweet and warm. He got use to seeing my face everyday we were there. Great variety of food and opinions. Very, very welcoming from start to finish.

Stayed in August 2023

Since we were late to make a reservation for the BBQ, the front desk advice to check with the BBQ restaurant, what I also did. I went there at 9:15 pm at the restaurant and although there were open spots, the manager told me that they were full which I could not understand because it was clear to me that there were enough open spots to accommodate people. Furthermore, also at the BBQ restaurant, a few days earlier we were one of the first guests. I was very upset with the situation that we were the last to receive our diner. I had a strange feeling that if was of the fact that we were the only not white people at the restaurant. To be more specific: The waiter passed us by and went to the table behind us to bring them their plate although they came after us and then we had to wait 5 minutes for us to receive our plate. That is the moment that I looked around to see why and at that moment I realized that we were the only one not having our plate yet. I was very disappointed.

The fact that activities are being held for the guests and that the front desk is very supportive.

Stayed in September 2023

The food

The service of the bartender’s

Stayed in August 2023

Couldnt make a reservation for one of the restaurants i wanted to eat, because it was already fullly booked

thke slides, food , service, bar

Stayed in July 2023

The pillows were so soft that it was a torture to sleep. The hair dryer is installed in the corner and the cable was so short that I had to fight to strech it. The best disappointment was the main restaurant without air-condition. Besides it was open for all the birds... unbelievable disgusting. It is unacceptable to have pigeons there people eat.

Amazing location. Amazing, spacy room.Good service. Amazing ocean view from the balcony. Great evening entertainments!!! Clean rooms! Good organized restaurant service. Great staff.

Stayed in August 2023

The seafood restaurant needs major menu upgrade and quality is lacking, food was not freah.

Location, food and cleanliness of the resort were exceptional.Staff were always around keeping locations spot clean. Superb value for your money. We enjoyed the Italian and Cor & Don BBQ restaurants wow.

Stayed in August 2023

Pool

Beach

Stayed in August 2023

The water in the Main pool was not clear. It seemed very dirty. And the headboard in the rooms need some better cleaning.

Good food, great place to relax with kids

Stayed in August 2023

House keeping can be improved

Variety of food, entertainment activities

Stayed in August 2023

Unfortunately, I had no information that there would be inconveniences related to renovations 1.Unfortunately, an Italian restaurant due to renovation, and I don't know what kind of sushi: closed. (and we paid for a hotel with 3 restaurants). There was only a BBQ with lots of smoke. (it was hard to get a reservation anyway). 2.Hotel under construction (no information when booking). Doubled area. Near the restaurant bulldozers, etc 3.Lots of intrusive pigeons at meal times. 4.On the day of departure, renovation of one of the beach bars began 5.We were offered an extension of the hotel day for $20/hour/per person..........

Great food in the main restaurant. SUPER SUPER sweets. Good drinks. Great hard working staff especially in the main restaurant. Turtles!!

Stayed in July 2023

The staff hospitality was amazing and the bar b que at Con & Don was the best bar b que I ever ate.

Stayed in August 2023

The pigeons, you have to do somerhing about is. They are too much, you cann't enjoy your breakfast or lunch.

The whole place

Stayed in July 2023

All inclusive

Stayed in August 2023

Can have more vegetarian or vegan options

Loved the ambiance and mature crowd

Stayed in June 2023

We didn't find it convenient to have to pay for the palapas on the beach, since it is inside a private area, where everything should be included for those who are paying for the all inclusive. Unfortunately, the hotel's app doesn't work well, I had a little fever one night and ended up leaving the bed linen a little wet, we requested a change of bed linen and cleaning through the app, in addition to leaving the sign on the door , but we were not served.

Perfect place to stay without worries, just enjoy and relax. Water park for children, swimming pools (with animator), bars, restaurants, private beach, some attractions at night... It really is worth staying there and enjoying great vacation days. Great food, great drinks, great service... Just a great resort!

Stayed in June 2023

Room smells not good… the humidity in the rooms was terrible and I think that there is something with the ventilation not right…. The swimming pool was dirty…. My son had thick eyes after 3 days and we think that is was a reaction on the bad water quality of the pool, off course we do not know that for sure…. But the pool did not looked fresh!

The people, the food and the sea….. it was a nice stay!

Stayed in July 2023

I wish the air condition blew a little cooler. But it was good enough. Great staff, very responsive.

Good size resort, great location.

Stayed in July 2023

Late check in because my room wasn't ready yet. Cobra slide closed too early. Also pool could be open until 8pm.

I liked the delicious food. I loved the ocean view room.

Stayed in July 2023

The food and restaurant options

It was clean, the staff was friendly and the drinks were good

Stayed in June 2023

Anything. Everything was to our satisfaction

Bar and restaurants

Stayed in June 2023

Located on a busy road. Private man-made beach is nice but not great to swim The theme restaurants are very difficult to book and not the same food quality as the main restaurant.

Very spacious room. Staff is very friendly. Good food in the main restaurant with a lot to choose from

Stayed in April 2023

Mosquitoes…that was literally the only thing I did not like.

The property was well maintained and clean.

Stayed in June 2023

People in the bars weren't that friendly. The swimming pool bar was very smelly.

It was clean, nice swimming pool, beach, bars and restaurants.

Stayed in May 2023

The elevator

Food and drink

Stayed in May 2023

Better selection of restaurant. The app for making dinner reservations is worthless…It would also said no available.You always had to go the front office to make reservations.The cleanliness of (side) swimming pool could much better pretty nasty! No glass for drinks should be served at this resort.observed drinking glass that got broken near the pool and could got Someone injured really bad.

Location was good.Bacon was extremely greasy every morning and under cook.always having to wait on cups and always having to wait on coffee.Birds is a huge sanity problem.The resort should require dinners to return the use plates central drop off station.Aa it is,the birds flock to every table creating a health hazard.

Stayed in May 2023