Poor service. Staff is not friendly. Foid menu needs to be upgraded.

The facilities was great especially for kids.

Stayed in August 2022

Cor and Don's food was different this time. The meats flavor and the Cole slaw were not on point this time. And the sangria not as strong and sweet as before.

I would like to thank Duska for our restaurant reservation. Thanks to Tunti for the birthday decoration in my room.

Stayed in August 2022

What we did not like was that by a view restaurant we had to make reservations and we where not aware of this. And it was not communicated at frontdesk by arrival. When we knew all of the restaurants where fullybooked already. Second day that we wanted to make a reservation at 12:30 the lady that takes the reservations went on break. After finaly finding some one to make the reservations the restaurant where full. With the consequence that we only eat buffet.☹️

it was Nice, And my Room view Was amazing😍

Stayed in August 2022

There isn't enough entertainment

The service was awesome. The food was delicious and the people are very friendly

Stayed in August 2022

No body help us with the bags when we arrived and nobody showed us the room, we should carry our own staffs, they did not look happy because we were there. At the moment of the dinner the servers were rushing and the service was not really good, they look stressed and just wanted to take us out fast. No service on the beach if you want something you need to go and get it, we were missing this. I was expecting a better beach.

We like the view of the room, it was amazing, the hotel in general is beautiful.

Stayed in August 2022

check in with only 2 persons- stood in line 1 hour. no local discount and difficult to discuss this

location and facilities

Stayed in July 2022

A lot of pigeons at the main restaurant. A bird net could be helpfull to keep them out of the restaurant table area. The table are not being appointed by a host to create more efficiency during breakfast, lunch and dinner so that you don't have to look for a table after you are done with buffet specially when it is crowded.

The staff were very helpful and the food, frozen/mix drinks were excellent

Stayed in July 2022

N/a

Service

Stayed in July 2022

Registration took to much time and food supply was poor when it finish

Stayed in June 2022

Housekeeping are loud and rude.

Breakfast was fine and location is perfect.

Stayed in June 2022

One thing surely has to change is perhaps more flavor in the foods as well as incorporate different spices like perhaps more Caribbean spices as oppose to the Salt and Pepper seasoning. Also, the staff should inform guests and also give them chance to book the A La Carte restaurants on the compound so they can taste the different foods on hands. There were occasions where people book for 2 days in a row and thus the rest of guests can get a table. Needs more work coordination.

Facilities, food and bars were great!! Definitely enjoyed the beach as well as you can get the perfect sunset picture as well. There's also a beach water swing which was pretty cool. Not to mention the Waterpark on the compound. Overall really nice facilities and staff. Really enjoyed it.

Stayed in June 2022

It was difficult to get reservations at the restaurants but the main restaurant was exceptional. Care and diligence when cleaning the rooms could be improved on.

Overall, everything was perfect but a few things could be worked on.

Stayed in June 2022

Excellent service

Stayed in May 2022

Restaurants, can’t even call them restaurants. Buffet was good

beach, room

Stayed in June 2022

The a la carte restaurants reservations. They were during my stay fully booked.

Overall good and friendly service. Food was fantastic. Nice rooms with terrific views of the sea and pools. Good variety of drinks and lots of entertainments. I’m a Happy and Satisfied client. Keep it up!

Stayed in May 2022

Parking

Stayed in May 2022

The hotel staff should be nicer, the pillows were very uncomfortable, the bars didn’t have ice or some ingredient for the dinks. They always had something missing.

The hotel is very nice, the rooms are big, the beach has a lot of chairs and umbrellas.

Stayed in May 2022

loved it here, everyone was super nice. the seafood restaurant was spectacular! they had a lot of options to eat as well. i wish they had more amenities but it was good food the price

Stayed in March 2022

- The pool bar smelled strongly of vomit, all around the counter. - The Pina Colada drink had a bad soapy taste (stale coconut milk). - Swimming pools have a lot of chlorine. - Special restaurants need reservations and there are few places with short time to book. They could have warned us about that in the booking. The Italian restaurant, we couldn't go in 3 days we stayed, because it was closed, the day we came was opened, but as we checked in at 4pm, there was no time more to reserve. - Lots of pigeons at the main buffet, and we already had leftovers from lunch even when we entered half an hour before closing time. - About the staff: They are not very welcoming and cheerful, on our arrival we were so excited but then got sad that we didn't get any attention. We had to ask for help with our bags, while other guests were being greeted with champagne. Once we found someone to help, we were well taken care of. Swen was very nice to us. - We missed more joy at the shows and a space for dancing. The shows end very early, and one day it was getting good, but the artist was forced to end due to the time limit at 22pm.

- Extremely comfortable beds. - Very good and fun water park. - Good number of sun loungers on the beach. - The pool area is very nice and beautiful. - Beautiful views of cruise ships that dock in front of the hotel - It was nice that we were allowed to stay some hours more after checkout due to our time flight

Stayed in April 2022

well the room was not exactly as shown in the pictures their were no carpet in front of the bed , plus I wished I got a room on the higher floor.

Beautiful well maintained, the staff are extremely helpful and friendly. the food was amazing, although I didn’t get a chance to eat in the Italian nor the sushi restaurant as booked due to heavy rain last night. the buffet restaurant was perfect.

Stayed in April 2022

We choose our room especially for relaxation. The resort hosted a group that had a pool party and the music was too loud. We would have liked to receive a letter a day before to prepare us for that party.

The staff was more helpful and kind this time around. Cor and Don restaurant was really good. Best sangria we have ever had. Duska Dirks did accomodate us together with reservations. We extended our stay with two more days.

Stayed in April 2022

It could have more seafood in the pool area restaurant.

Very nice food. Nice Location.

Stayed in March 2025

From the welcome drink, to the staff...just incredible. Not to mention the food. Yummy. The nightly entertainment was just delightful. The bartenders were awesome, mixing drinks to a perfection.

Stayed in March 2025

Food awful

Ok if you can find the correct plates and like sweets

Stayed in February 2025

Toilet was dirty , heavy chlorine odors and bugs on the room

I arrived at the property and my rooms we not ready ,they told us that Booking.com has overbooked . The send me to a different hotel which I did not like and not approved. I requested to leave and asked for my money back. The room at the property was full of chlorine odors that made my stay impossible . There was bugs on the room too. I have paid for two deluxe room and the room that was present to me was a completely different room from the one that was presented on the booking.com page.

Stayed in February 2025