Straws and plastic dishes (last one used less often). Please stop using plastic straws! They use them a lot

Everything! The experience was great, the facilities were in very good shape and super family friendly

Stayed in June 2022

The outlets, the towels, safety issues, no life guard, the horrible entertainment, inefficient workers, parking.....and the list goes on Here's my mini essay upon arriving at this hotel,We realized that construction was still going on the site.we were told that we had the park behind the hotel because there were no proper parking spaces left.This led us to a rocky dirt road that was in close proximity to the edge of the water,where the cruise ship docked en close to a mangrove(a dtch also a body of water ) Our rooms were not ready at the check-in time We asked for double beds, but they said they weren't available.They said that they would separate the bed-this did not happen. We had to bring our luggage to our rooms.There wasn’t another option given When our room was available, the blue sticker was not on our door. Upon entering the room,We realized that they did honor our request for more towels(that Only happened on the first day as the hotel only gave us two towels going forward and lessened the amount of hand towels). however the bed was not separated,and there was a coarse top sheet on the bed. When that sheet was lifted up there was only a fitted sheet underneath. therefore we did not have anything comfortable to cover with on the first night. the second night there was a coarse kind of towel used as a top sheet for the bed. The two towel-like top sheets had yellow spots on it.The only other sheets on the bed were fitted sheets underneath. Thankfully we had a blanket That was given to us by American Airlines that we used as we slept. A blown bulb. No iron or iron board outlets,$10 rental fee There were also mattresses and bed frames and a child playpen out in the corner of the hallway, which was visible to all guests. The hotel was always out of beach towels (3 days in a row) . These and beach towels were worn out and they were a greenish grayish color which was not attractive.

The food went well.Some staff were pleasant.The wifi was good too.

Stayed in April 2022

Duska was amazing!

Stayed in June 2022

nothing

nothing

Stayed in May 2022

Dealing with the staff was a pain. Very slow, and extremely unresponsive to your questions. It is apparently acceptable to them to say to you.."I don't know"....and " I can't help you". Very poor check in experience. They did not even acknowledge us, and just kept their heads down until we announced we were there to check in. Bars understaffed, so long wait times. Room had the Hilton cleanliness seal on the door, but there was cereal on the floor inside the room. Reserved a beach cottage, and showed up to a dirty, unstocked, un-manned space, that we paid extra for. Check out was just as bad. Waited 30 mins for a taxi that did not show up. Was lucky one came to drop off someone else and he agreed to take us to the airport.

Location was nice. Property new and nicely designed

Stayed in May 2022

The food was not good. It didn’t have a good selection. I literally ate salad every night. The room wasn’t comfortable they didn’t have blankets or wash cloths. Even the restaurants that I had to make reservations for wasn’t good. I’ve had way better at four star places. It just wasn’t inviting or relaxing.

I liked how Otrabanda was in walking distance. I was able to visit and take pictures of the buildings and the bridge and do a little tourist shopping.

Stayed in May 2022

Loved everything

Everything. Would recommend to anyone Amazing food.and pleasant staff. Great price also

Stayed in May 2022

horrible staffing lack of communication

beautiful location

Stayed in May 2022

When we checked in we were given a room that wasn’t cleaned. There’s pigeons everywhere where they serve food buffet style. The pool is 4.75” all round and they advertise as a family resort. Typically family resort have pools kids can safely stand in.

It’s a beach front property with white sand

Stayed in May 2022

Nice and clean

Relaxing place

Stayed in May 2022

The reservations for food were hard to get and the food at the restaurants was terrible. the buffet was adequate. The beach was made of concrete and very little space.

the rooms were very comfortable. the water slide was a fan favorite for the trip. the bars were staffed with friendly people

Stayed in April 2022

Wish they could have more tubes at the Water Park.

The food was good (BBQ Restaurant is outstanding), the pools are great and we have a wonderful time. The resort has several bars, and a couple of locations to each all day. The water park is awesome! Also, A special thanks to Duska and Jennifer for helping me plan a life long memorable moment for my fiancee.

Stayed in May 2022

The minibar in the room can have more then water alone.

Location was good, Accommodation perfect and the buffet was also very good.

Stayed in April 2022

Everything

Stayed in May 2022

The loss of control of pigeon around the restaurant

People staff

Stayed in April 2022

nothing, was really nice for us

the service, the food, the bedroom was really comfortable

Stayed in April 2022

If you like beer, and I sure do, drink each like its your last one! I have never have such a hard time getting a beer anywhere in the world like this place. You could never really count on getting one! I think ice is a problem, but not sure. Our room was suite, nice and very clean. The hotel was remodeled 2-years ago so one might think the utilities would be in better shape. Our phone never worked, the toilet run most of the time and had to remove the cover to manually fix each flush, the hair dryer never worked, one night no AC, and a fire alarm went off at 10 pm evacuating the entire main building (good to know the system worked). All first world problems so no big deal (except the beer).

All and all, a good stay! The staff was great with some really exceptional members (Debra and her cousin) who truly wanted you to enjoy your stay. The place was really clean and we felt comfortable in bare feet anywhere on the property. The water slides were fun and not over crowded.

Stayed in April 2022

Pool closes 7p/sunset.

Resort was beautiful. Rooms were clean and spacious. Pool was great. Food was excellent! Staff was amazing.

Stayed in October 2023

I honestly have zero complaints because I went to relax and proposed to my now fiancée.

Everything about this property is amazing. They are expanding and building a second facility nearby but construction isn’t bothersome noise wise. Food was amazing everything seafood wise tastes as if they just came back from the ocean, if you are from America everything they serve will taste far healthier than anything here. If you treat the staff with respect and not like tools they’ll respect you and maybe forget the alcohol per drink cutoff for you.

Stayed in August 2023

clean close to downtown

great

Stayed in April 2023

I have never witnessed such rude staff in the restaurant (particularly breakfast and lunch service) and bar team. there were multiple occasions that the staff were extremely rude and at one point I got a hand in my face and told to ‘go away’ when I asked for some cutlery to eat my breakfast, lunch service wasn’t any better with the same staff. there were multiple occasions where 2/3 bar staff were incredibly rude to their colleagues and arguing in front of all the customers which on two occasions another member of staff had to separate them. the wait for drinks at the pool bar was sometimes 20-30 minutes, which could have been avoided if they didn’t all argue with each other and ignore guests to finish their group conversations. on check out we just got told to ‘pay up’ as we didn’t pay on arrival and we were not asked how our stay was.. at this point we had, had enough of rude staff members and just wanted to leave.

The entertainment team were great and our room was always clean, housekeeping staff were friendly and very helpful. The BBQ dinner was a highlight.

Stayed in April 2023

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Stayed in April 2025

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Stayed in April 2025

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Stayed in March 2025

There are no comments available for this review

Stayed in March 2025