Housekeeping always came late in the day and by the time our room was cleaned, we only saw bath mats and hand towels twice in eight days. I get that the hotel is on the beach, but we could never fully get the sand off of our floor and inevitably it ended up in the bed. Not ideal, but understandable

The restaurants are great, hospitality staff was attentive and welcoming, food was delicious, good safe location close to Mambo and other attractions

Stayed in June 2023

when I checked in the hotel held a $300 incidentals fee. when I checked out I paid the full amount of the stay. a few hours after I had checked out they put a hold on the same amount of money my stay cost. my stay was $1500. I had $3000 out of my account. it’s been 3 weeks and the held money isn’t back in my account. I did contact the hotel a few days later and they said they released it but I really think it’s ridiculous to take an incidentals fee and then put a hold on my money once I’ve already checked out and paid in full. either pay in full and hold the incidentals fee on checkin or hold payment and incidentals and have me sign on check out to release the payment to the hotel. having to have twice the amount in my account has been a massive stress especially since it apparently isn’t something that is easily fixed.

the beach was stunning. gorgeous water, plenty of beach chairs in and out of the shade. beds were comfortable staff were all very friendly and helpful bus into town / supermarket was very handy would come again just for the beach. I have zero complaints about my stay / the property until check out.

Stayed in May 2023

The location is very nice: they have a beautiful beach perfect to relax, which is also decent for snorkeling (on the other side of the stone wall towards the open sea), and with a possibility to directly hop into one of the famous beach clubs for partying on Friday and Sunday night. Good restaurants on-site and a large room with big balcony. It is also possible to park your rental car for free

Stayed in May 2023

Everything was perfect. I wish they had one more really nice restaurant because the food at both their restaurants were absolutely delicious, ate there almost every day.

Beautiful resort, the food from the 2 restaurants was absolutely delicious. Just wish they had more restaurants, but there is a club and a few other restaurants close by love that there was a shop and an ice cream shop a few. Bars everything you can walk to it's on the hotel grounds. I have to say I saw a few families with special needs children and Groups Including wheelchairs and I love that the hotel catered for them. The aquarium next door you can walk to. There's tons of things that you can do right on the resort. It must do is the submarine tour. The staff we're excellent!!! No elevators, so request the first floor if needed. We had a first floor right at the front of the reservation desk, and it was an excellent spot.

Stayed in May 2023

The food was not that good, not bad but expected better.

Clean, beautiful and comfortable. It was very close to the airport so that was a plus for our short trip.

Stayed in April 2023

surrounded by construction sites, bit too pricy

extremely friendly staff, nice ambiente

Stayed in April 2023

The late night music.

The people and the food was great

Stayed in April 2023

The Wi-Fi could have been better, but no problem at the room.

Location, beach, plenty of sun beds, clean, relaxed atmosphere.

Stayed in March 2023

Beach is very. Kindless off the employees

Stayed in March 2023

they were building something and there was noise

most of the things

Stayed in March 2023

That I couldn't stay 1 day longer then original booked

Hemingway rest

Stayed in February 2023

In the shower, the wall mounted conditioner and body wash should be moved. Both me and my wife kept knocking them off the wall. We lost a lot of the conditioner and all of the body wash. There must be a club close by because I did hear music when I couldn’t sleep. When I was tired, I didn’t notice the music.

The buffet breakfast was great. We also bought some groceries at the local store. A couple of days we made breakfast and lunch and ate on the balcony overlooking the beach. With a great view of the ocean. We got certified in scuba diving on site while we were there. The scuba team were great. I would recommend getting certified there. The whole staff were very friendly. The location is great. It’s a very short walk to many restaurants and shops. Plus the aquarium is right next door.

Stayed in February 2023

Room was good. Breakfast was very nice-beach and water was good-nice sitting area-Restaurants were very good. staff were all very friendly and helpful. Bar had good food. Towels were great. Weather was super.

Stayed in January 2023

breakfast too crowded/availability of tables not as expected

Easy Check-in, friendly staff

Stayed in January 2023

beautiful location

Stayed in October 2022

Room totally lacked decor. Hardly any seating in the room. Gym aerobic equipment was in very poor (unusable) condition. Breakfast was very expensive relative to options available. Room was not good value for money, except for the view...

Beach is fantastic. Lovely lounge area with shade and loungers, services at both ends of the beach, outstanding swim area behind the breakwater, always clean and well maintained, towels and fresh water always available. Next door mall (Mambo Mall) has many excellent restaurants. Bliss the Berry offers very special healthy breakfasts. Bocas Argentine steak house is first class. Balconies with sea views are brilliant. Top floor is best. Gym is good for weights and floor exercises. We didn't dive on this trip, but we are experienced divers, and the dive operation looked first class.

Stayed in September 2022

nothing at all

everything!! The location can not be beat!! the staff was SO nice!!

Stayed in September 2022

cleanliness and staff was friendly

Stayed in August 2022

Made a (confirmed) reservation at the Spa but when I arrived they were booked. Apparantly they accepted a guest who had not made a booking and took my spot. After talking to the manager I was rescheduled and promised a complimentary treatment later during the week. She would mail me about it but haven't heard again. I may not have used it however I feel a promise should be kept.

The location is second to none! Located on the beach with a 50m pool and four restaurants in the premises. Beautiful tropical garden too. The staff of the hotel are very friendly, cheerful and helpful. We felt really welcome. On arrival in our room we found a complimentary beach bag and LD water bottles. Just fantastic! Children activities are organized, which was great. Also offered are a walk through the zoutpannen with the lovely general manager and free yoga/bootcamps. The hotel is right next to Mambo beach, if you like to stroll and shop. All in all an amazing stay!

Stayed in July 2022

lack of visibility on breakfast price upon arrival

Stayed in June 2022

you need a car to buy groceries as it can be very expensive to eat in the restaurants all the time

very nice place, in front of a nice beach to rest!

Stayed in June 2022

Location is perfect, close to the shops/restaurant/bars on Mambo Beach. The beach is perfect with so many cabanas and sun loungers.

Stayed in April 2022

We did not like that while on vacation for our babymoon we were put in the loudest most complained about room 4105. The way we had to hear guest congregate at the corner and hear housekeeping go in and out of that door slamming things left and right. It was not pleasant at all. We also didn’t like that wash clothes were not immediately placed in our room. We had to request them and it too 24 hours and multiple calls to get them delivered when we needed them the moment we called the first time.

The staff was truly the best part. The restaurant Hemingway was also great and had great food and wonderful staff. The proximity to the aquarium was a nice surprise. The beach was beautiful even though we mostly traveled out to other beaches.

Stayed in January 2025

Everything looks a little rundown, old, antiquated. Too small everything. The beach is not nice.

Stayed in January 2025

There is very loud music playing till 2am on Sat/Sunday I don’t mind a party but not when I’m trying to get some rest, The staff is hit or miss, sometimes we were treated rudely by staff, almost If they didn’t know what customer service is other times they were friendly.

Nice resort! Great room!

Stayed in December 2024