the neighborhood was a little dirty and seedy and the hotel was a little dated.

location was great.

Stayed in September 2022

The Excelsior Hotel, NO LONGER EXISTS, was transferred to hotel next door, the SISTER HOTEL (which I DID NOT BOOK)?and was NOT INFORMED at time of booking, so WILL NOT be returning to the hotel. Very disappointing to find this out after a long flight from Australia.

Stayed in August 2022

No Air Con, we were there on 18-20 July when temperature was unusually very high 37/38 C.

Breakfast was very good. Location for the main station was excellent.

Stayed in July 2022

The noisy from outside and the environment outside

Location is great

Stayed in July 2022

No air conitioner at 37°c, old toilet tubs, no proper room bar with beer as in excelsior, as we are transfered to Monopol without our consent

Room size and location

Stayed in June 2022

location not the best. room much smaller than the picture. loud noises from the hallway woke up up at night.

breakfast was good.

Stayed in June 2022

Opposite the main station & metro. Big room with a comfortable bed. Good breakfast

Stayed in June 2022

I have stayed at The Hotel Excelsior many times and always enjoyed my stays with the excellent international variety at the buffet breakfast and their spacious rooms with free mini bar not so this time,on arrival at the Excelsior I found it closed and was redirected to the Monopol Hotel which had a small room a mini bar with 1 bottle of water and a very stingy buffet breakfast

the Monopol is on the same street as the Excelsior

Stayed in June 2022

very well used, different property than on Booking.com ( see comments to you guys 2 Days ago)

very close to the Frankfurt railway station

Stayed in June 2022

They told that the mini bar free But the mini bar was empty only bottle of water 0.25l In tbe past the mini bar was 2 bottle of water 2 bottle of beer 2 bottle of pepsi 2 bottle of orange juice 1 bottle of sparkling water And refill every day I was an old guest from several years I was chocked

Stayed in May 2022

We were two teachers and 6 students and altogether 4 rooms. The single rooms that the teachers got were ok. The two triple rooms that the students got left a lot to be desired. One of the rooms had faulty doors - although locked, the room door opened several centimeters to the corridor so it was somehow loose. The door to the balcony didn't stay closed but slipped open all the time. In the other triple room the faucet was completely green with mould or algae. The room was dusty and the tiling in the bathroom dirty. In the window one of the panes of glass was broken - luckily it was double glazed. There was a lot of traffic noise as a result of the broken window. There was trash under the beds. The rooms were tired and in serious need of renovation. We had a hasty sleepover and had we stayed any longer, we would have asked for rooms that were up to code.

The staff at the reception were friendly and smiling. The breakfast was sufficient but not extremely varied.

Stayed in May 2022

Needs paint, doors dirty; nothing in fridge

Did not eat breakfast : too expendivr

Stayed in April 2022

nothing

irs ok

Stayed in September 2022

The location which is near to the main train station

Stayed in October 2022

Wifi wasnt great

Located right beside the main train station so easy to find and easy to get to from the airport etc.

Stayed in September 2022

Very nice and clean hotel

Stayed in September 2022

No aircon

Great service and very good price

Stayed in August 2022

We rented room for 4 persons but we got room for 3 and we didn’t have place for sleep. and voice from outside

Stayed in July 2022

we booked Excelsior but given Monopol Hotel, no minibar, breakfast is not good

Stayed in June 2022

They cheated us We booked Excelsior Hotel with all facilities and they shifted us to some other hotel with very small rooms without any facility. Worst ever accommodation

Staff

Stayed in June 2022

Upon arrival we were informed that it was no longer a functioning hotel and had been turned into a Ukraine refugee centre instead. We were informed that our booking had been changed to The Hotel Monopol next door. This came as a surprise as we had received no notification of the change. It would have saved us a difficult conversation with the poor people there, had information been available before our arrival. Due to the fact we did not stay in this hotel it is impossible for us to give it a review.

Nothing

Stayed in June 2022

it was dirty & worst client service ever

nothing

Stayed in May 2022

Excelsior does not exist.You are directed to the Monopol next door.Free bar is a bottle of water.The bar is closed.Servicing of rooms is every 2 days.When you ask any questions the same answer due to covid

Location

Stayed in May 2022

The neighborhood is shady, but that's not the hotel's fault. It's good to be aware of that though, because it's super uncomfortable to walk around there if you're alone, especially at night time. Otherwise I have no complaints, an amazing budget option that exceeded our expectations.

The localisation is sooo convenient for tourists, right next to the main train station. Easy check in, and you can check out until 12:00, which is great. Even though the hotel didn't have the 4 person and 3 person rooms we booked, they gave us an upgrade (2x a deluxe double room) and the rooms we got were very comfortable, clean and well equipped. The L'occitane shower gel/soap/cream/shampoo in the bathroom were such a nice touch. The breakfast was fine, if very basic. The staff was helpful and nice.

Stayed in May 2022

room was very small, minibar was empty and there was only hot water in the bathroom, there were only one normal bed and one weird and uncomfortable sofa(?), for that much money I wouldn't recommend this hotel to anyone

breakfast

Stayed in May 2022