The rooms seem to be well maintained, but everywhere you can feel a touch of carelessness. For example, a lamp hanging on wires in the bathroom, the last letter of the bar sign not working and many other things. The cherry on the cake was the repeated charging of accommodation fees. The issue with the return was solved only through Booking.com, the hotel representatives did not respond to any letter with a request to clarify the situation.

Once the hotel had a pretension to the level and even style. The current management has turned it into a mess.

Stayed in July 2023

One of the staff was rude, I explain to him some issues as follow & he didn’t even apologize: 1- Dirty coffee machine. 2- blocked water hole in the bathroom. 3- taking very long time to response to our requests.

Stayed in July 2023

This hotel is an actual fraud First of all, the rooms are not clean at all specially the towels are absolutely disgusting like there was old hair in the in between the towels. We complained then they moved to another room with broken AC and a not working telephone. It’s ranked as 5 Star hotel I personally wouldn’t give them 3 stars because they don’t have any of the services of a 5 star hotel. Like no luggage service they don’t tell you that there is charge of the parking till you done with your stay. House keeping sucks, and they stink too so how can they clean a room ? When we moved from room to another there was a couple of clothes messing we asked and they never brought them back !

Location is decent

Stayed in July 2023

Was not clean at all. The phone wasn’t working and no enough water in the room

Nothing

Stayed in July 2023

Other pastries a bit poor. Jug of filter coffee would be nice.

Fantastic breakfast buffet. Omelette chef. Great scrambled. Fresh baked pretzels.

Stayed in July 2023

The air conditioning wasn't working

Stayed in July 2023

Room service could be better

We liked the fitness center the most and the breakfasts were nice and various

Stayed in May 2023

Not 5 stars Air conditioner Bed Carpet

Breakfast

Stayed in July 2023

Bad service. Be careful with your belongings because if they disappear no one wil take you seriously. Moreover, the grumpy restaurant staff practically served us with a grudge and slammed the dishes on the table.

Nothing was good, apart the breakfast. Furthermore, the room was also nice, but unfortunately, given the other shortcomings, we find ourselves forced to advise you absolutely against this hotel.

Stayed in April 2023

no food options at lunchtime very crowded breakfast serving poor air con non opening windows in room poor WiFi

rooms are well appointed

Stayed in June 2023

AC was sad. No room service.

Location cuz commute to town was convenient

Stayed in June 2023

There was mold under the shower, which wasnt too nice for a higher-class hotel.

It was pretty comfortable and the breakfast was great.

Stayed in June 2023

Upon arrival at 14:00, I was sent away to find 50 people waiting when coming back at 15:00. To then be insultad by desk supervisor. Luckily the other staff was very kind. This is a nogo! Organize differently. Other remaks, coffee machine in room was not working. Mini-bar was empty. No more!

Stayed in May 2023

Distance from city; too small refrigerator

Staff were always available and knowlegeable.

Stayed in April 2023

1. They charged additional money for nothing and even didn't notice me. I found this transaction later. It is additional transaction. I have final receipt from this Hotel and it does not contain this transaction. I asked the hotel about this problem and they are ghosting me. So, they took ~50 euro via additional transaction that is not existed in receipt and they didn't notice me about it. 2. No hair dryer, no bed cover so you can't place on your bed anything because you literally sleep on it. 3. Empty minibar. 4. One towel was dirty when we checked it. 5. If you are allergic to something, you will find nothing to eat on dinner. Also a waiter laughed when heard about allergy.

Breakfast was very good. Good location. AC works, stuff work quickly. and also friendly.

Stayed in May 2023

looks like heavy used for long time

location

Stayed in May 2023

Super bad internet connection, reception staff is nice but not providing any informations, etc. There is a lot what can be better. On my online questions noone resposned. Last time in this hotel

Hotel has kind of nice design

Stayed in May 2023

A guy opened my door at 1:30 am when I was sleeping!!! He directly opened door with a keycard after a short door-knocking. I scared so much and screamed and the guy said sorry and left. I talked to one manager of this hotel, she told me she will find out what’s happened and let me know by email, and freed my breakfast only. by now, I don’t hear them at all!

Stayed in May 2023

Ac was off and they said all building has the same problem, bad experience ever

clean, modern

Stayed in May 2023

My room did not seem properly prepared when I arrived. There was no TV remote, so I could not immediately get hotel information and it took me requesting it to get it. But worst of all, the power for the room plugs was not switched on. So I kept thinking my power adapter was not working, and ended up buying one from the hotel, when in fact the power was not switched on. This caused a very stressful start to my trip as I had to keep concerned about my phones' batteries and my power banks since I was unable to charge them for my first day. I even bought a new power bank to supplement. I did not like that there are no USB ports near the bed and desk - most hotels have these so that it is not always necessary to use the plug points and a person can just plug their cord into the USB port, so it was disappointing that these were not available. When I arrived, the outside tables by the bar area all had ashtrays which were overflowing with cigarette buds and it was unclear why they were not regularly emptied because that scene looked very unappealing. There was also a fire alarm at some point but none of the staff whom I asked about it could explain whether it was just a drill or if there was real cause for concern, which was very disconcerting.

The staff were really great and made my stay pleasant. The location was quite convenient and the hotel itself looked good.

Stayed in May 2023

Reception service was very slow

Stayed in May 2023

no customer service, no room cleaning only when u tell them, no change of bedding even for 8 days no filling up minibar, no fresh towels no removing breakfast cart and more. would never stay here again

that 2 people from front desk Laura and Frau brinkelmaier seem to be the only ones trying to provide customer service

Stayed in April 2023

No way to have diner at the hotel. You need to pay a deposit of 50€ on top of the agreed tariff for the room! This is really not pratical to get rimbursed by the company. I tried to explain it to he front desk, they did want to understand.

the room is nice.

Stayed in April 2023

It is not a five star hotel, very small loby and bar. There are several 3-4 star hotels in Munich that offer same quality of accomodation mucj cheaper. Hairdyer was missing and it didn't come in two days. Reception staff is very slow, 15-20 minutes for check-out on Sunday morning.

Bed and shower are really good quality.

Stayed in April 2023

The automatic replies when sending messages or inquiries is not professional as if your messaging Robots, while there is so many things have to be done professionally by the reservation team in proper way.

The Hotel is nice, also the staff were great

Stayed in April 2023