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  5. Reviews of Avani Frankfurt City Hotel - previously NH Collection Frankfurt City

Reviews of Avani Frankfurt City Hotel - previously NH Collection Frankfurt City This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Vilbeler Strasse 2, 60313 Frankfurt, Germany

#30 of 241 hotels in Frankfurt

Guests' Choice

Review Score

Based on 910 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.8

  • Location

    9.3

  • Facilities

    8.7

  • Staff

    8.9

  • Value for money

    8.3

  • Free Wifi

    8.8

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: January 2, 2025

    8.0
    Modern city hotel in Frankfurt
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    Our room to the backyard was lacking a nice view, instead been really silent at night.

    Great location in the city center of Frankfurt - a lot of nice spots can be easily reached by walking. The hotel features a modern interior. Breakfast is delicious - we can highly recommend to try.

    Stayed in December 2024

  • Reviewed: December 31, 2024

    8.0
    Well located with an excellent breakfast
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The room was too warm at night and could not control the temperature

    Excellent breakfast - an extensive range and very friendly staff

    Stayed in December 2024

  • Reviewed: December 31, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted from a mobile device

    /

    The location is great. The staff were very helpful. The hotel is very nice.

    Stayed in December 2024

  • Reviewed: December 29, 2024

    8.0
    Nice
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The heater in the room was super hot and didn’t seem to be able to adjust, have to sleep with the window opened

    Modern hotel

    Stayed in November 2024

  • Reviewed: December 29, 2024

    9.0
    Long weekend trip to Christmas markets - very enjoyable
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Modern - great breakfast

    Stayed in December 2024

  • Reviewed: December 28, 2024

    8.0
    Very nice stay close to city center
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    The reception was quite slow, of the three receptionist looks like only one was entitled to help us with the check in. Also, this person didn’t speak any German, which I found a bit weird. Nevertheless they were extremely kind and helpful.

    Breakfast was amazing, continental but german style, very rich and varied, the Frankfurter Kranz was very good and way better than in the most famous bakery in town ( where it was pretty stale) ! The hotel is brand new and decorated with a modern style. Rooms are simply furnished but are very comfortable. Shower is big and comfy, with all the essentials.

    Stayed in December 2024

  • Reviewed: December 27, 2024

    8.0
    Excellent location, comfortable apartment, good support by staff responsible for customer relations.
    • Business trip
    • Group
    • Standard Room
    • Stayed 1 night

    All personal should be polite and helpful and bathroom cleaning should be improved.

    Location is excellent, rooms comfortable, breakfast fine, and some of staff was amazing, very helpful and polite (Alex and Cristina were very helpful, and professional). There was also one very unpleasant guy but fortunately at the afternoon, when we needed support for taxi organization for business trip for early morning next day, Cristina was amazing and support us. So thanks to Cristina and Alex final impression is very good.

    Stayed in November 2024

  • Reviewed: December 27, 2024

    8.0
    Good location but nosy from the street
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very nosy from the street and i have been asked for quite room, can’t sleep overnight

    Location

    Stayed in December 2024

  • Reviewed: December 27, 2024

    10
    Wonderful, cozy and comfortable.
    • Leisure trip
    • Family with young children
    • Suite with Extra Beds (2 Adults + 2 Children)
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    We booked a suite for our stay as a family of four (2 adults and 2 teenagers) and had a wonderful experience. The room was spacious, and all essential toiletries were thoughtfully provided. The sauna available for hotel guests was a highlight for us, and we thoroughly enjoyed it. The bed is very comfortable too. A delightful touch was the seasonal welcome corner in the lobby, offering festive drinks, gummies, and Christmas cookies—it added a warm and festive vibe to our stay. Check-in and check-out were seamless and efficient. The hotel staff were polite, attentive, and patiently addressed all our questions. Overall, it was a fantastic stay, and we’d highly recommend this hotel!

    Stayed in December 2024

  • Reviewed: December 26, 2024

    10
    In walking distance, simple, clean, with friendly helpful staff
    • Leisure trip
    • Family with young children
    • Deluxe Room with Extra Bed (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted from a mobile device

    Only 15 minutes walk from Old Town, simple, clean, helpful reception!

    Stayed in December 2024

  • Reviewed: December 25, 2024

    9.0
    Great hotel in the city
    • Leisure trip
    • Solo traveler
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was too hot and stuffy, and the window could not be opened

    They offerent to change room

    Stayed in December 2024

  • Reviewed: December 24, 2024

    10
    Excellent experience spoilt by one bad apple receptionist
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    One lady receptionist spoilt the great experience. Was rude when following up at hourly intervals whether room was ready. Chewing gum at the front desk in view of customers by this female receptionist was the final straw. One person spoils a great overall experience

    Location

    Stayed in December 2024

  • Reviewed: December 23, 2024

    10
    A perfect stay with a warm welcome!
    • Business trip
    • Group
    • Standard Room
    • Stayed 1 night

    ---

    Everything about our stay was exceptional! From the very start at reception, Alex greeted us with a warm, professional welcome that set the tone for an amazing experience. The room was spacious, thoughtfully furnished, and equipped with everything we needed. The beds were incredibly comfortable, ensuring a restful stay. As for the location, it couldn’t have been more perfect—convenient and ideal for exploring Frankfurt. I’ve found my new favorite hotel in Frankfurt, and I can’t wait to return!

    Stayed in December 2024

  • Reviewed: December 22, 2024

    9.0
    Would stay there again
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Room was extremely warm. Air con was for heat only. To cool room turn air con off and open window.

    Location

    Stayed in December 2024

  • Reviewed: December 20, 2024

    8.0
    Comfortable stay
    • Business trip
    • Solo traveler
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    City centre ..near shopping district

    Location

    Stayed in November 2024

  • Reviewed: December 19, 2024

    10
    Exceptional Hospitality and Comfort
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    I recently had the pleasure of staying at this hotel. A special shoutout goes to Alexandros, the receptionist who went above and beyond to ensure our stay was nothing short of perfect. His friendly demeanor and genuine desire to help made a significant difference in our experience. Upon our arrival, he welcomed us with a bright smile and took the time to explain all the amenities the hotel had to offer. He provided us with invaluable tips on local attractions, dining options, and transportation, making it easy for us to explore the beautiful city of Frankfurt. Throughout our stay, Alexandros was always available to assist with any questions or requests we had. Whether it was about local attractions or providing directions to the nearest subway station, he handled everything with professionalism and a personal touch. It was evident that he truly cares about the guests and their experience, and that level of service is rare to find. I wholeheartedly recommend this hotel to anyone looking for a welcoming place to stay in the city.

    Stayed in December 2024

  • Reviewed: December 18, 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Standard Room
    • Stayed 5 nights
    • Submitted from a mobile device

    more clean

    There is staff his name Alex A smiling, helpful employee who gets his work done as quickly as possible.🌸

    Stayed in December 2024

  • Reviewed: December 18, 2024

    10
    Great
    • Business trip
    • Group
    • Standard Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No sawna

    Free Drinks

    Stayed in November 2024

  • Reviewed: December 17, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights

    ALL

    Stayed in December 2024

  • Reviewed: December 17, 2024

    8.0
    Huge, comfortable room for Family
    • Leisure trip
    • Family with young children
    • Deluxe Room with Extra Bed (2 Adults + 2 Children)
    • Stayed 2 nights
    • Submitted from a mobile device

    Hotel provide discounted ticket for parking but it is still expensive (24 euro). It would be nice to have cheaper options.

    The hotel’s location is very good. The room was large with a huuge bed, it was bery comfortable for us since we have a toodler. It’s a nice hotel, totally would stay again.

    Stayed in December 2024

  • Reviewed: December 16, 2024

    9.0
    I look forward to returning my next visit to Frankfurt. Thank you Avani Frankfurt staff!
    • Business trip
    • Solo traveler
    • Standard Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    The location and hotel amenities were perfect. The room was clean and comfortable. The breakfast was excellent.

    Stayed in November 2024

  • Reviewed: December 15, 2024

    10
    First time with Avani Hotels..
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Not one flaw! Thank you for the hospitality

    Hotel is in a great location, staff are always available and very friendly, multi-lingual and so welcoming it was a pleasure staying here! Rooms were spotless and very modern, and if you hire a vehicle there are plenty of car parks around - but everything is walking distance! Went as a family (2 young children, one adult and 2 OAPs) and everything was very easy and accessible for everyone.

    Stayed in December 2024

  • Reviewed: December 15, 2024

    8.0
    The location.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 4 nights
    • Submitted from a mobile device

    We has a nightcap at the bar. Where I sat in the sofas I found this aquard and bad smell, like someone had peed behind the furniture. I didn't want to stop at the bar again due to this.

    The closeness to the Zeil is the main reason for me to choose this hotel.

    Stayed in December 2024

  • Reviewed: December 14, 2024

    8.0
    Overnight in central Frankfurt
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very good location close to Frankfurt altstadt and city centre. Friendly and helpful staff. The breakfast has very good options.

    Stayed in December 2024

  • Reviewed: December 14, 2024

    9.0
    Great hotel
    • Leisure trip
    • Family with young children
    • Deluxe Room with Extra Bed (2 Adults + 2 Children)
    • Stayed 2 nights
    • Submitted from a mobile device

    This is probably just me in my old age, I couldn't get comfortable in bed, sore back 2 mornings in a row. Breakfast is extortionate price, 28 euros per person, mcdonalds is 5 mins away and probably better food.

    Beautiful hotel Alex looked after us at reception and I can honestly say he was outstanding at his job, a huge asset to the hotel, very warm personality and very helpful. Lovely rooms very quiet, so close to the main tourist areas, maybe 5 minutes walk.

    Stayed in December 2024

Showing 76 - 100

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