The convenience of coffee in the room and nice shower. Also the bathrobe and slippers 👍

Stayed in August 2023

Coffee machine was not working

Comfortable New furniture Nice beds, nice drinks in fridge

Stayed in August 2023

N/A

Location, staff and cleanliness

Stayed in August 2023

Only one English channel on the TV.we didn't have breakfast as it was €31 which is excessive.

The size of the room, the exceptionally comfortable bed, the free mini bar, the location (close to everything!!!), staff were lovely, no noise, good amenities. Honestly can't fault it.

Stayed in August 2023

The staff was very helpful. They let us check in earlier and check out later. Which was great because I was travelling with my 2 years old. The location is very good near the train station, the cathedral, many restaurants, and shops. The free mini bar and coffee were a great bonus.

Stayed in July 2023

Pity the Lab12 was closed

Clean, great staff, beautiful room

Stayed in July 2023

The breakfast and the on site parking is very expensive, as a result we used the parking at Quincy and breakfasted on a terrace nearby.

room was very comfortable and check in was very quick and straight forward. The location is fine. It is a short walk to the busier restaurants and mid way to the alterstadt too.

Stayed in July 2023

car park should be free for hotel guests

breakfast is ok but a bit expensive

Stayed in July 2023

Little bit dated

Wonderful breakfast, perfect bedding

Stayed in July 2023

Little bit old

location is great, walk distance to central station. Clean and quiet , I slept very well

Stayed in July 2023

Noise during night time, coming from the aggregate outside

Spacious room with full comfort. Splendid breakfast and comfortable bedding

Stayed in July 2023

The only things that come to mind are, that we weren't told that breakfast is served until 10:30 Monday to Friday, and we almost missed ours on Monday morning, and we we're sad the steamroom was out of order.

The hotel is beautiful, clean, and spacious. The staff was great, the bed was super comfortable, the breakfast abundant and delicious, the facilites excelent. I will definitively recommend.

Stayed in June 2023

don’t have breakfast

very clean

Stayed in June 2023

[-!!!-] A huge minus and probably a dealbreaker, was the door connecting to the adjacent room. If we would've known, we wouldn't have booked at this hotel. It's not mentioned anywhere on the website, nor shown/visible on any of the pictures. For a nation and people putting tremendous value on their privacy, safety, and noise/soundproofing comfort, it's unacceptable to have such connected rooms, especially for the medium to high rate per night! No guest wants to be disturbed by the guests next door. Overhearing loud conversations, obnoxious, inconsiderate laughing, TV noises, etc... I understand the use and purpose of such connected rooms (for friends and families travelling together and wanting easy access to each other's rooms,) and luckily the guest in the adjacent room only stayed one night, but this should be stipulated at check-in, instead of rushing through the procedure... In the end we probably should've asked for a room change. *not dealbreakers but worth mentioning [-] 31 EUR / person for breakfast is the highest rate we have ever encountered on our travels. Especially at a 4* hotel. Not to mention the restaurant was too small for the size of the hotel and the only available sitting places were at the bar. We opted out at such a high price, and chose the bakery/bistro some 10 minutes from the hotel, near the Dome, for less than 30 EUR for the both of us. [-] sliding bathroom door doesn't really provide privacy, nor do the window blinds covering the window between the bathroom and bedroom, on top of that the same blinds could be opened from the bedroom... again, poor choice when it comes to privacy [-] flushing the toilet required closing the lid, the buttons being directly behind it - also, due to the low elevation of the toilet tank the water pressure wasn't nearly enough to properly flush and toilet could get easily clogged...

[+] hotel located in a quiet neighborhood, away from the touristy places [+] spacious room with large, comfy bed [+] good size bathroom and shower, with overhead water stream [+] friendly staff [+] large ug parking [+] glass elevator providing a pleasant experience with nice views [+] The Dome at 10 minutes walking distance [!] great little Italian restaurant opposite the hotel entrance ("La Vita")

Stayed in May 2023

Restaurant could have a more varied menu,

Stayed in May 2023

Burger at dinner wasn't something

Location, room

Stayed in May 2023

I have asked the reception for hot water in the shower. I stayed in Pullman Hotel for 13 nights. I couldn't get hot water.

Stayed in May 2023

A classic that does not disappoint. Lovely selection of beverages in the minibar, brilliant view on the city skyline, 10mn from the Central Station in a quiet neighbourhood. The fitness center is well appointed (3 treadmills) and the kitchen, although busy delivers a fine selection of classics. Old school chic does have a lot of merits!

Stayed in April 2023

good value, clean, efficient

Stayed in May 2023

BREAKFAST HAS LITTLE VEGAN OPTIONS. WHAT EVER VEGAN WAS AVAILABLE WAS NOT MANAGED PROPERLY. AS VEGAN AND NON VEGAN OPTIONS WERE LAY OUT TOGETHER AND SAME CUTLERY WAS USED TO SERVE BOTH NON VEGETARIAN OPTION AND VEGAN OPTION.

LOCATION, CLEANLINESS, COMPLIMENTARY MINI BAR, TOILETERIES

Stayed in April 2023

Nothing major to report as a fault.

Clean rooms with a spacious layout. While the location is a little away from the centre of the city, I liked this more quiet neighbourhood away from the busy tourist areas. Staff were friendly and the gym had the basic equipment I needed for a workout.

Stayed in April 2023

Bathtub was small, better to have shower, broken tap

Breakfast was fantastic!

Stayed in April 2023

The room decor felt very dated and the shower cabin in the room would consistently leak, making the floor in the bathroom very slippery.

Breakfast was good and plentiful, staff were friendly and helpful, location was excellent for my needs and the bar facilities were very nice.

Stayed in April 2023

We had a wonderful time at the Pullman Hotel, there have a really nice staff, as well as a good, tasty, and diverse breakfast. moreover, the hotel is at a great location for shopping, eating, and going out, in the main area of Cologne.

Stayed in April 2023

nothing

clean and the location was excellent.

Stayed in April 2023