nothing

room was bright airy, clean, comfortable bed and facilities, breakfast buffet very good

Stayed in September 2024

Almost nothing I didn’t like.

The building, rooms and team.

Stayed in August 2024

Location.

Clean, modern and organised. High quality hotel.

Stayed in August 2024

Clean and cosy.

Stayed in May 2024

The food at the restaurant was not as good as we expected. The menu should be updated.

The location was amazing, very near to the ZAG Arena. Very convenient parking

Stayed in May 2024

The room was great. Spacious, light, enough space to move. The only problems i had were the hairs (long dark hairs) that i found on the cabinet and in the bathtub (i had short pink hair at the time so i knew it wasnt mine) and the little stuff that you get like the nail kit were already opened and used when i came to the room. But everything else was awesome!

The location was great! I went to a concert to ZAG arena (which is RIGHT THERE). I saw the venue from my room so i had no stress looking for it.

Stayed in February 2024

Very clean and nice. We just had one stop in connection with our drive through Germany and the location close to the highway is super (and still no noice from highway which was great). Huge breakfast buffet with a lot of options for the entire familiy.

Stayed in February 2024

Great if you are going to the convention center

Stayed in November 2023

The Breakfast was very expensive. That was sad. Although the quality was good, the price gave a bad taste - not that much opportunities around.

Nice Wellness area, big room, all very clean and a bar to relax and have a drink after a long convention day. Even the bathroom was quite big - I enjoyed that!

Stayed in December 2023

Very crowd in cafeteria/breakfast area. Need spread more (like add 1 more coffee machine, 1 more basket with breads)

Clean rooms, great location (close to ZAG arena), good breakfast

Stayed in December 2023

Easy to find, great parking.

Stayed in October 2023

Email communication: Hotel is spamming badly. Some emails I was getting twice. 8 automatic emails before arrival, and 6 after I left. Mostly reminders to do online check-in that was not working. You spend 20 minutes trying in various browsers. Only after you fill it completely it gives you the "unspecified error" on submission. The whole form programming seemed very amateur. Even after I left , I received a couple of extra check-in reminders. Hotel web page: How to reach hotel says: "From Central Station ... take U6 train, travel for ...". U6 does not go from Cetral station. And it is not easy to find this when on Central station, there are many U lines and poor navigation. In fact you have to walk outside appx. 500m to station Kropcke ... Not fun at all with luggage. Maintanence: Very annoying noise come from across the wall, sounded like malfunctioning compressor (fire escape corridor behind the wall). Unpleasant to be in room when happens. Personnel failed to repair 3 times (each time claiming problem was located and fixed). One of the lifts tented to get blocked - opens door, and when you press button with floor, it kept opening and closing the door. Even worse, there was a central system of calling lifts, so no other lift would come. Pretty unpleasant when you have a lot of luggage, and about to catch a taxi to the airport. Personnel: On the first the receptionist refused to exchange my room even after they failed to repare the noise behind the wall. Finally got pissed after 3 days, went to reception again, this was more lucky with the receptionist. It took more than 10 minutes to check-out. Receptionist was unable to operate the computer, or the software was bad. When I told her I am in hurry and to email the bill, she continued to print the bill, and then extra slowly wrap it in the envelope. I took it from her hands and ran to catch taxi to the airport ...

Nice rooms. Very comfortable bed. Comfortable chair at the workdesk. Excellent breakfast (the review of the breakfast would be quite long ...). One of the best breakfasts I have seen, and I have seen some ...

Stayed in October 2023

My dissatisfaction was not directed toward the hotel itself, but rather the surrounding area, where I found a lack of convenience stores open in the evening.

The location is ideal for the event I am attending, very convenient. The room is impeccably clean, and the staff members are exceptionally friendly.

Stayed in September 2023

The VERY loud AC (no joke, it sounded like a bus engine) was barely cooling down the room at the highest setting, even with curtains fully drawn. It was very warm during my entire stay and made sleep very difficult. The mini fridge did not work and water was not complimentary unless you enrolled in their loyalty program.

Location is great for anything at EXPO Plaza, breakfast was good with a fantastic host, room size adequate.

Stayed in September 2023

While the room itself was reasonably priced, everything else was very expensive: parking (23 euro a day, in the middle of nowhere!), Location very far away from the centre which I hadn't realised. Bar and room service is significantly more expensive than in other 4 star hotels. The free mineral water actually tastes vile.

Nice room in a quiet hotel (very few guests when i stayed, I suspect this changes when the exhibition centre has an event ongoing). Neighborhood felt safe - in fact there was hardly a living soul around between the hotel and train station. It is reasonably well connected to the centre by train and a 5 min walk. Room itself was nice and bed comfortable. Loved the rain shower. There's free mineral water in the fridge. I mean, it has a price tag of 5 euro written somewhere, but also a note around the bottle saying it's complimentary.

Stayed in August 2023

Friendly, clean , organized

Stayed in August 2023

The spa is not open

It’s brand new. It hasn’t been open long so it’s very clean. The tram into Hannover is very close

Stayed in July 2023

Not all facilities open

Dinner and breakfast

Stayed in June 2023

It was all very good.

Location is just next to the Expo center. This is distant from the center of town. There are tram lines that run to this location from the main train station. This is a more American style hotel with larger rooms and more modern bathrooms, walk in shower for example. Breakfast was extensive and very good. Staff were very nice and helpful.

Stayed in June 2023

Nothing

Breakfast was good (8 out of 10). Your typical exhibition area business hotel. Good size rooms. Clean. Easy access to parking area (garage at ground level below check-in). Could not pay for parking using VISA or Mastercard in the garage. Had to get the ticket validated with front desk.

Stayed in July 2023

good quality, clean room and friendly staff

Stayed in May 2023

Excellent room

Stayed in May 2023

I dislike the automatic check in - I prefer the standard one. My room was very far from the lift's door, but its a minor issue. The most problematic point is that I booked this hotel due to its proximity to the Trade Fair (Messe). Unfortunately, for unknown reasons, the pedestrian's bridge connecting the hotel to the Messe entrance was closed - that's implicated to use the taxi to reach the entrance that despite a very short walking distance it was more then 3 km far by car. If you intend to book this hotel due to its distance to the Messe in order to go by foot, I suggest to check in advance if the bride is open.

Hotel is clearly high standard. Rooms are sufficiently big, Wi fi is working and as usual breakfast is very good. Furthermore, they have a very useful garage where to leave the car. It's not a cheap hotel, but overall it's a good choice.

Stayed in May 2023

There was a big black spider in the room. I had to pay extra for the garage, this wasn't indicated in the emails or on the home page.

Stayed in May 2023