The tram from the street is extremely disturbing and noisy, we could hear it passing by.

Stayed in January 2025

The shower didnt have enclosure, water is splashing everywhere and need to clean every after use. 1 Towel for floor is not enough to mop. The layout of the bed and post made it hard to go to other end of the bed. No space to lay down and open luggages. Same food for breakfast. No free water in room. No other food to order in the resto except pizza.

Many resto nearby

Stayed in January 2025

Super comfy, clean, good view,

Stayed in January 2025

No mini bar, vending machine on my floor fid not work. Hard to get a snack at late arrival.

Location! Staff very friendly and helpful!

Stayed in December 2024

Very good location

Stayed in December 2024

- self check in did not work , staff needed convincing that after 3rd failed attempt it was time to stop trying and they check me in manually - self check out , I was not offered invoice to check over . They could not print me my invoice but said it would be sent later ( I received it around noon ) . - not enough staff to handle reception and also manually making breakfast coffee ( which could be nice , but the wait was too long ) . Staff could be more friendly , especially when handling described issues with checkin / out . - my room had the shower and other bathroom facilities in the room itself . Room was generally rather small. Acceptable for a budget single room . But the rate I paid was not budget level.

- modern, clean, funktional small room , but shower in the room itself - Continental breakfast with a good selection of quality items but no scabbed eggs or other warm items - tram stop and U Bahn close, Hauptbahnhof about 10-15min walk

Stayed in December 2024

Main decision factor was parking. They have a small area that was full and no street parking on surrounding streets. Staff at reception was not helpful with places to park or how parking works in munich. Same staff members avoided us in bar as they waited tables

The set up is nice for young and agile. Nesting bedroom has no seating for someone physically not flexible

Stayed in November 2024

Extremely small room. There wasn’t a bed, just a mattress on the floor. During 4-days stay cleaning come only once

Stylish

Stayed in November 2024

Got a type of double room which called lovely to be more comfortable. Very narrow space, the bed was 50cm away from the opposite wall. There was no slippers provided nor mini fridge. I was told that the concept of the hotel is eco friendly (even if they were selling in an auto machine but run out) and that was the case. I am sorry but you can find organic ones and offer to your guests. A guest that will not need any, won’t open and use them also. As for the fridge I needed to store my medicine inside and there was no way to leave them in the bar in the ground floor and go there to get them every single time. Location was close to beautiful places (20’ walking) but not inside there. Value for money was disappointing. Breakfast could have some options in warm dishes. Lots of bread but no omelette etc. The only warm were the boiled sausages. I have enjoyed the beautiful coffees they made!!!!

The personnel were excellent. Every single one. Cleanliness superb. Nice bar.

Stayed in November 2024

Nothing!

A modern hotel for couples with the best breakfast. The roof terrace is amazing!

Stayed in September 2024

While the interior an design is nice, some things dont work. The TV for example did not work because the mounting bracket of the TV did not allow the receiver cable to be plugged in ? Who would install this and not check if it works. I made the staff aware of this issue, they seemed to know but not care. Strange. The bathroom/shower cabin is nice, but the shower gel dispenser were blocking each other so I could not get shower gel out of my... its little things like this which really annoy me - apparently the good looks are more important than functionality.

Nice Hotel and staff. I liked the lounge/reception/bar area as well. Location is good for business in central Munich.

Stayed in October 2024

Great location close to train station. Staff were Amazing!!! Wonderful customer service. Modern facilities Showers fantastic and nice breakfast

Stayed in October 2024

While they claim to be "lean luxury" I wasn't able to find anything luxurious about this hotel. If anything, it's a fancy hostel. You can't write anything onto the room bill, meaning everything has to be paid at once, the pillows were super basic and uncomfortable, the bed sheets not what you'd expect from this price category either, sink is outside the shower/toilet which is a bit strange but ok - however, definitely lacking of storage space, the shower makes the entire space wet, the WOW room really wasn't wow, hallway smells off, check-in a bit annoying with the iPad where I almost had to do it twice.

The lobby which also serves as cafe, bar and breakfast location is well designed (albeit not enough normal dining tables when breakfast buffet is full). Also, as the hotel appeared to be fully booked, the vibes were nice (or it was because of Oktoberfest).

Stayed in October 2024

Too tiny rooms things not working dark hallways

Why was I over charged 200 euro’s????

Stayed in September 2024

Position

Staff was very friendly!

Stayed in September 2024

We stayed at the Ruby Lily for 4 nights in September. On 12/09 we returned to the hotel around 7pm - there were two bouncers outside the hotel entrance and people queuing outside. Inside the hotel there was excessively loud music, with the reception and bar being used for an event. Despite taking my phone number at check in to send info about our room, we were never notified by text or by staff about the event to manage expectations. The music/bass was so loud it could be heard from our room on the 6th floor (there are 7 floors in total). This continued until 12am. I’ve had subsequent communication with the hotel manager who said that this was an ‘exceptional event’, but also that they host this event once per month…so not so exceptional after all. Their offer was for us to pay to stay at Ruby Lily again, but they would upgrade us to a ‘quiet room’ - given that we were staying on the 6th floor, I would have expected this was a given. The situation could have been easily avoided through communicating the event to guests, and keep music at a guest friendly level - even if only after 10pm. The handling of the event and the obnoxious music volume demonstrates that Ruby Lily does not value its guests. This was my third time staying at the Ruby Lily, but based on this experience and the frankly pathetic response from the hotel manager, I would not stay or recommend this hotel.

Location is good - 5/10 minute walk from the train station. Some nice restaurants nearby.

Stayed in September 2024

The room was designed very poorly. In fact, it was a hazzard just getting into/out of bed. In addition to the poor design, the room was so small that my suitcase blocked the walkway. It could not go on the bed, as the design did not allow access to the bed.

Stayed in September 2024

Poor design and execution of a hotel. From beds to furniture to reception it was designed for show rather than functionality.

Location was excellent

Stayed in September 2024

Slow flow on the Shower

Staff were amazing, helpful, gave great local tips and made you feel welcome

Stayed in August 2024

Not a thing!!

Excellent location, could easily walk to any place that I was interested in, whether it be Frauenkirche, Hofbrau House, or the Oktoberfest grounds. Super clean and great attention to detail(s). Super cool vibe to the entire place, on-site underground parking available(limited).

Stayed in September 2024

massively overrated and hyped. Amenities not working and still asking for a high price from clients - incredible. Also not respecting snd following agreed payment methods.

close to work

Stayed in September 2024

The staff were great and friendly. The rooms felt premium and comfortable. I liked the location. Overall it exceeded my expectations.

Stayed in September 2024

Great staff, great room.

Stayed in September 2024

Nothing

Good location, close to the central station and easy walking distance to tram stop. Rooms are clean and the bar has a good atmosphere in the evening

Stayed in August 2024

Nothing

Suberb location - close to Old town, main station etc. Staff were great and welcoming. Great design everywhere with a touch in the small details. Signiture bar with interesting cocktails. Comfortable rooms great for a getaway weekend.

Stayed in August 2024