The staff were lovely, no issues when we asked to change the room as the air con was not working.

Stayed in April 2025

Nothing

Location. Bar was nice. Decor was nice. Room comfortable.

Stayed in March 2025

Great location, beautiful hotel - wonderful attention to detail. Lovely friendly attentive staff. Great soundproofing.

Stayed in March 2025

The staff is very good and they welcome us in a very friendly way, plus we told them it was our anniversary and we had a small present in the room. So cute ☺️

The property is amazing and the location is perfect

Stayed in March 2025

The amount of alcohol around the room pushing for extra sales felt a bit overwhelming.

It was great. I don't love that there aren't a lot of public transportations in the immediate area, but that's not the hotel's fault.

Stayed in February 2025

It was tricky to get there by public transport. Bus and a walk from Central Station. Fortunately we had friends in Hamburg who advised us to download the HVV app to purchase public transport tickets and provide best routes to destination.

Comfy bed, lovely decor, good value for money. Ideal location for the Elphi and Minature Wonderland. Delicious breakfast overlooking the river. Helpful staff.

Stayed in February 2025

Difficult to find parking and how to get out from there. Unexpectidly low celling

General atmosphere is ok

Stayed in December 2024

Everything was amazing.

Booked the suite. Perhaps the best stay we had in our lives. Keep it up.

Stayed in February 2025

Very nice design, the breakfast was very delicious, the staff in the breakfast area was very nice.

Stayed in February 2025

Access to public transport wasn't easy, and was a moderate walk away.

The hotel was very comfortable and a little opulent. Breakfast was outstanding and they made eggs to order . Beds were amazing and room was beautiful.

Stayed in January 2025

The toilet and bathroom was little bit awkward

The hotel was very very good. You can early check in if they have any room available and when you check out you can leave your staff locked if you have more time until your train . The staff was very helpful.

Stayed in January 2025

Breakfast could have had more vegetarian/vegan options. There was not much choice except for bread, pastries and cereals.

Good hotel, conveniently located near the main attractions. The room was cozy and comfortable

Stayed in December 2024

The lack of privacy for the shower area. A screen/separation would be nice. Not an issue when travelling with a partner but if travelling with a friend it's a bit awkward.

Fantastic hotel. Incredible attention to detail and very well fitted rooms. Had a great night's sleep too. In easy walking distance to shops and restaurants and the harbour. Very quiet little street. I d definitely stay again

Stayed in January 2025

Outstanding hotel. The room design is brilliant and it’s so comfortable made that doesn’t feel you’re in a hotel. Location is central,everything is nearby. Staff are friendly and helpful.

Stayed in January 2025

Hotel was lovely. Really enjoyed the room. Comfortable bed. Staff very helpful. Hotel bar was nice - welcome drinks token a good touch. Good location, easily accessible. Within walking distance to many things.

Stayed in January 2025

Lack of daylight in the room due to roomlocation: facing kind of a patio. Minibar was not working, despite reporting it, no technician came to fix it Unclarity on parking options. The hotel does NOT offer parking/has NO parking garage but cooperating with a parking garage close by

Overall atmosphere, location, cleanliness

Stayed in January 2025

Staff on the reception was ok, but not extra friendly or helpful, seemed a bit shy maybe. The shower space was not the best solution since the water would overflow on the room floor.

Beautiful and cozy common areas during the Christmas period. The tree and decoration made it feel extra festive. The room was large enough, unique interior design, comfortable bed and very clean. Welcome drink at the bar was appreciated. Breakfast was good too and the staff that served were very friendly. Location was excellent with some restaurants in the area and walking distance to central Hamburg. Recommend cafe Speicherstadt Kaffeerösterei near Miniatur Wunderland.

Stayed in December 2024

Slightly outdated rooms - some excellent but previous rooms without fridge working Reception staff good this time- previously a little uninterested. Cleaners noisy. Needs dining option

Nice hotel in Hamburg old city. Quiet location , close to all attractions. Hamburg flair throughout hotel. Good breakfast

Stayed in January 2025

Nothing I didn't like.

Staff is very politie, correct and helpful. The whole hotel is very nicely decorated and clean. Breakfast is very good.

Stayed in December 2024

Mostly continental breakfast which we didn’t know before going. Some egg dishes but a bit confusion if these were included.

Location great, staff so helpful and knowledgeable.

Stayed in December 2024

things like toilet doors are a bit too clever

nicely decorated, pleasant place and thoughtful everything

Stayed in December 2024

N/A

Comfy bed, beautifully decorated and added bonus of a welcome drink!

Stayed in December 2024

Everything is perfect. Beautiful room.

Stayed in December 2024

I love their interior throughout the hotel.

Stayed in December 2024