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  5. Reviews of Holiday Inn - the niu, Flash Berlin Charlottenburg by IHG

Reviews of Holiday Inn - the niu, Flash Berlin Charlottenburg by IHG This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Franklinstraße 25, Charlottenburg-Wilmersdorf, 10587 Berlin, Germany

#182 of 529 hotels in Berlin

Guests' Choice

Review Score

Based on 484 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.6

  • Location

    7.9

  • Facilities

    8.3

  • Staff

    8.5

  • Value for money

    8.0

  • Free Wifi

    8.0

Verified guest reviews from real Bookers

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Showing 151 - 175

  • Reviewed: March 11, 2023

    1.0
    staff was really rude and not really capable of my wishes
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    staff

    Stayed in February 2023

  • Reviewed: March 10, 2023

    10
    Great place to stay in Berlin
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The location is not the best, public transport is a bit far.

    Everything is perfect and spotlesly clean. The room is very niceband the hotel has a very nice vibe.

    Stayed in March 2023

  • Reviewed: March 10, 2023

    3.0
    I will never stay at a Niu hotel again.
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Urine stains on the toilet when I arrived. Showers were around room temperature on the hottest setting. Wifi didn’t work at all for laptops, only phones. Staff extremely limited in their ability to do anything, not Accommodating at all. They tried to overcharge me twice because I booked through booking.com

    Stayed in February 2023

  • Reviewed: March 6, 2023

    10
    We had a very pleasant stay, the hotel excedeed our expectations.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    Everything was great.

    Clean, modern, and beautiful hotel. The breakfast was very good. Rooms were cleaned and towels were changed every day. 5 minutes walk to the bus station. Nice staff. You can speak German, English, or Russian at the reception.

    Stayed in March 2023

  • Reviewed: February 25, 2023

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Great location, friendly staff, confortable room.

    Stayed in February 2023

  • Reviewed: February 24, 2023

    10
    Comfortable and clean stay.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing specific, one night time receptionist not so smily, but all the others very polite and pleasant.

    Very clean, comfortable bed, quiet location. Smiling breakfast staff. I will use again.

    Stayed in February 2023

  • Reviewed: February 23, 2023

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Overall we liked it. Bluetooth speakers were awesome. 4 star hotel.

    Stayed in February 2023

  • Reviewed: February 11, 2023

    4.0
    No more
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    very small room for two person, There is no wardrobe There are two chairs and a table to sit on. There is no mini fridge

    Stayed in February 2023

  • Reviewed: February 1, 2023

    10
    definitely would love to visit again
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    the hotel was very clean and modern, the staff were friendly and helpful and the location was just right.

    Stayed in February 2023

  • Reviewed: December 30, 2022

    5.0
    Wont be returning
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Reception staff were miserable and unhelpful Fire alarm went of at 5:45 in the morning - no communication at all during or after the event , no apology received, not even a free drink in the bar that evening as a nice gesture and to add insult to injury we were dished the morning after fire alarm the dry tough cremated unedible sausages and potatoes ( what obviously set off the hotel fire alarm ), i attach pictures as we can't believe ourselves what happen.There was no hello or smile upon returning to the hotel after a day out in berlin , the young girl was either staring at the computer screen or her phone . We wont be returning to this hotel .

    It was clean, breakfast was ok and the breakfast staff were friendly unlike the reception staff who didnt smile or communicate ,

    Stayed in December 2022

  • Reviewed: December 15, 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    nothing

    Everything

    Stayed in December 2022

  • Reviewed: December 3, 2022

    4.0
    Could not shower
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Shower flooded room and did not work. Hotel staff didn't care and told me "maybe tomorrow" I had to leave for my flight with no shower. I left a review and was told to contact someone so they could m are it right. Went to desk and was treated even more rudely then the first receptionist. They don't care.

    Decor, lobby

    Stayed in November 2022

  • Reviewed: November 29, 2022

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Comfortable, clean apartments. Good breakfast. Convenient location

    Stayed in November 2022

  • Reviewed: November 28, 2022

    10
    Excellent hotel. Modern design, clean room, friendly stuff, good location, Incredibly comfortable bed. Next time, I wi
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    - absent cupboard

    + modern interior + great stuff + good location + very tasty breakfast

    Stayed in November 2022

  • Reviewed: November 7, 2022

    6.0
    Pleasant
    • Leisure trip
    • Travelers with friends
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Bathroom was abysmal in terms of smell. It was clearly not cleaned before my arrival. Check out is at 12. Was rushed by the staff to leave beforehand and didn’t like it.

    Smart technology; good location

    Stayed in November 2022

  • Reviewed: November 1, 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    maybe… there is no private parking... but parking can be arranged on any side of the street... for free but !!! your car is safe..vw, Audi , Mercedes , Maserati …there is a dealerships right next to the hotel

    nr1. !!! I don't have a bad word to say !!!

    Stayed in November 2022

  • Reviewed: November 1, 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Room was great and clean, the main thing was that room was cleaned every morning 💗

    Stayed in October 2022

  • Reviewed: October 31, 2022

    10
    Good Hotel for short stays
    • Leisure trip
    • Travelers with friends
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room is a bit small. Public transport is a bit far away.

    Great furniture and quite new.

    Stayed in October 2022

  • Reviewed: October 28, 2022

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Perfect stay! Room is clean, stylish and comfortable, good breakfast, nice and friendly staff. pizza in the lobby was also nice. the location was great for me because of the office location, so I can’t say anything from tourist point of view.

    Stayed in October 2022

  • Reviewed: October 21, 2022

    1.0
    feel cheated
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    I have never experienced such a terrible attitude. I booked a room through booking.com, I made a mistake with the date. I immediately noticed this and tried to transfer it - everything was busy. I immediately requested a cancellation through the app and called the hotel. They said to wait for an answer. In the evening I wrote to the application - they do not answer. Sent an email. The next day I called, only a robot answers, then a gap. I wrote to the application, but all to no avail. As a result, the money was debited and the service was not provided. Extremely unresponsive, like behind a "wall". I do not recommend anyone to live here, you never know what happens, and do not get through and do not write.

    Stayed in October 2022

  • Reviewed: October 17, 2022

    10
    Great stay
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Very quiet location, really clean room, comfortable bed, clean bathroom and good wifi. And very helpful staff!

    Stayed in October 2022

  • Reviewed: October 3, 2022

    10
    simply perfect!
    • Leisure trip
    • Travelers with friends
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    nothing!

    new building, very confortable and clean room, super recomended for a nice stay in Berlin!

    Stayed in October 2022

  • Reviewed: October 3, 2022

    10
    great stuff, perfect digitalisation that is making it special
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    a futuristic details that make you want to stay longer

    Stayed in October 2022

  • Reviewed: September 25, 2022

    10
    Visit Berlin
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing to dislike. Maybe a small improvement to add a mini fridge in the room.

    The apartment was clean and nicely designed. The staff was friendly and helpful. Also, you get a voucher for refusing cleaning with which you can enjoy drinks downstairs. We also tried pizza snacks and they were tasty. They also have a photo device to take a picture! :)

    Stayed in August 2022

  • Reviewed: September 19, 2022

    10
    Nice hotel
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights

    The staff was very friendly and helpful and the rooms were nice

    Stayed in September 2022

Showing 151 - 175

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