Location is fantastic, we enjoyed our stay at the hotel.

Stayed in April 2025

The breakfast restaurant staff needs to be more welcoming and should communicate with guests more openly about the dishes available e-g: type o. Omeletes etc etc

Excellent property

Stayed in December 2024

- the club sandwich wasn’t as delicious as I expected - had an issue with the valet service they seemed to not know were my car key is - unfortunately there is one receptionist and the other one is still on training had to wait for 10 minutes or more to get checked in - when I attempted to call to dine in my room it took almost 15 minutes to half an hour to answer - the location is ok

- wonderful hotel - nice lobby - the design of my room was special - loved the balcony of my room it was a treat - tv was ok - the fridge was cold - room service is very good - staff are professional - breakfast was delicious

Stayed in November 2024

receptionists were often not present

breakfast, spacious room, view on harbor, location midst in Autostadt

Stayed in July 2024

the breakfast was not that wow to be honest

I liked the staff especially Ms Lotte, she was exceptional lovely

Stayed in June 2024

The swimming pool water temperature was cold (28 C) in relation to the weather which was cold too. When speaking to staff they indicated that if the water would be warmer the sport swimmers will complain of overheating. I do not understand why sport swimmers should dictate the hotel pool water temperature policy. It is not a sports pool but a hotel pool. However I think keeping costs low is the main drive for this policy. Also we did not know that we had free tickets to visit the Autostadt exhibition as the hotel was situated on its premises. We discovered that late at time of our check out. The restaurant Aqua is fully booked long in advance. Guests stand no chance of dining there which makes the experience missing a chunk.

High standard of hospitality. Spacious room. Comfortable beds. Amazing top notch breakfast. accommodating staff. The breakfast manager greeted us by name which adds a personal touch.

Stayed in May 2024

We had stayed in other Ritz hotels before, so the only thing that was not so good was the quality of the breakfast items on the menu. We tried the waffle and the pancakes and both were clearly not made on the spot, but rather kept warm for a while before we received them. It made the waffle and pancakes a bit chewy, not the standard we were expecting.

The room was fantastic (we got an upgrade to a suite), simply wonderful. The entire hotel is located next to a kraftwerk factory, which is really beautiful.

Stayed in March 2024

Nothing

Quality and excellent service. Beautiful stay.

Stayed in October 2023

Staff, service, clean and comfortable room, variety breakfast, place, amenity for kids

Stayed in September 2023

Could’ve had some soft drinks, soda and/snacks in the minibar

Room, staff, atmosphere,

Stayed in August 2023

Nothing at all

The view The room is beautiful and comfortable Very nice bathroom Parking Everything is excellent Very great area outside

Stayed in August 2023

Stayed during a national holiday week and eating options were limited. Seems like the opposite should be true

Location within the VW Autostrade and the most magnificent 50 m swimming pool

Stayed in May 2023

Breakfast was let down with the Eggs Benedict, apologies but it was pretty terrible.

perfect location , great facilities, enjoyed early morning swims and the steam room

Stayed in April 2023

Nothing, it is a top hotel indeed.

Amazing staff, really good breakfast, and a nice view to the nearby power plant and lake. Yes it is industrial, but I kind of liked it.

Stayed in December 2022

nothing

Fantastic place, excellent and professional service of all members of staff, especially in the restaurant.

Stayed in October 2022

When we arrived, there was only one person at the reception solving issues on the phone with a customer - we had to wait quite some time, not the best welcome.

The swimming pool is amazing, althought the water was a bit cold in the afternoon. Nice breakfast.

Stayed in October 2022

Nothing

The hotel was beautiful, large room, 2 bathrooms, living room. Lovely views.

Stayed in August 2022

Noisy the morning because of works in the hotel, missing bathrobe in the room, opening hours of the pool different between the reception and the spa manager.

Localisation and the breakfast

Stayed in August 2024

Reception - 3 times wrong room Restaurant - standard menu / poorest service

Proximity to Autostadt

Stayed in December 2023

I stayed a couple of times in this hotel already and every check out took me more that 10-15 mins. I understand these are busy hours, but either a process should be leaner or maybe a couple of more receptionist for busy hours would speed up this procedure. Another situation that I’d like to highlight is the Lady who hosted me at the Restaurant for breakfast and asked firmly in German:” Verstehen Sie mich?! Verstehen Sie Deutsch?!” I don’t think this type of sentences belong to customer service. There are many other ways to ask what language guest would prefer for a communication rather than questioning one’s capability to understand German. Maybe you use this advice for staff trainings and development. On the other hand, the Lady in the wellness area was super friendly, showed me around and made sure I feel comfortable! Great Compliment!

I really liked wellness area and staff there!!! very comfortable rooms as well.

Stayed in August 2022

There are no comments available for this review

Stayed in July 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in December 2023