Only negative was the bathroom did not have a shower room but was a kind of wet room so there was drainage in the floor for excess water from the shower water. There always seemed to be a residue of water on the bathroom floor which made the floor wet and never totally seemed to drain away but that is my only negative comment.

Absolutely loved this hotel. We had never been to Denmark before and one of the bonuses was that we travelled by plane then train to centre and the hotel was very near which meant we did not have to walk very far to our hotel.

Stayed in April 2025

If I had to say a few things, it would be that the bathroom got a little bit wet as there was no door to the shower. We would have also loved a little bit more in terms of a tea and coffee station. The towels were a little bit scratchy too but none of these things would deter me from staying again as our overall experience was very good.

We absolutely loved our stay at Axel Guldsmeden. The location is perfect, very easy to get around and super close to the train station. The staff were all lovely and the rooms very clean and spacious. The breakfast was one of the highlights, a vast array of delicious and organic food, I'd say it was one of the best hotel breakfasts I've ever had.

Stayed in April 2025

The water in the shower was very hard to control, eg one minute it was a good temperature, the next it would either be too hot or too cold. There was not a great flow of water either.

The breakfast was good and a reasonable selection was on offer. The room was comfortable and clean. Excellent location within 100mtrs of the main railway station, also very close to Tivoli Gardens. There are plenty of restaurants close-by. The staff were very attentive and helpfull.

Stayed in April 2025

Excellent decor and vibes were immaculate! Appreciate all the attention payed to amenities, decor, furnishings and aromas.

Stayed in April 2025

Some noise in the evening and early in the morning and I can be a light sleeper! However, it is very central and this is not unexpected.

Breakfast

Stayed in March 2025

Staff were super accommodating and friendly, even when we wanted to change room type at last minute.. Great location for exploring the city.

Stayed in March 2025

The only thing that was really annoying was the safe. There were no instructions on how to use it. I was in a rush, had to speak at an event and reception said only way to use it was if room service came up to open it. When you have a passport, important documents etc you don’t want to leave them easily accessible when you know your room will be open later for cleaning so I had to then carry my documents around all day. Couldn’t axel just add instructions to use safe in room?

Stayed in March 2025

Nothing!

Everything!

Stayed in March 2025

The lift is a bit clunky & some floor surfaces were irregular. The bathroom needs more hanging places for towels but other from that there really isn’t much to complain about

Very good property in an excellent location. They are focused on eco friendly & sustainability which is refreshing Buffet breakfast was good & their restaurant, Cafe du Nord is a lovely place for drinks & dinner particularly after a big day exploring

Stayed in March 2025

Great location, fantastic food on site, very efficient check in. One of the quietest rooms I have stayed in.

Stayed in March 2025

Would have been nice to have a coffee machine for expresso in the room - even the breakfast option didn't provide this. Shower not the most powerful (maybe to do with less water use) Found it odd that lights weren't key operated and could potentially be left on all day if you went out (not in line with energy efficiency)

Staff were all very friendly and helpful. Got a great free upgrade to a much bigger room with a balcony. Spa was very good. Location was excellent - close to the station and walking distance to the centre and also meatpacking area. Lots of restaurants and facilities in the area.

Stayed in March 2025

The bathrrom had a problem with the water going away. After shower it was water everywhere. But the staff fixed it asap.

Staff very kind and nice

Stayed in March 2025

Little bit expensive

I loved all the details

Stayed in March 2025

Really nice design and in a great location. Had all the amenities and more that you would need for a trip. Check in and check out were seamless.

Stayed in March 2025

The pillows could have been a little more comfy

We loved the style and features of the hotel, the staff were also amazing.

Stayed in March 2025

Location very good with nice restaurants

Stayed in February 2025

Beautifully designed hotel, with friendly, helpful staff and a great location two minutes from Central Station.

Stayed in March 2025

The soundproofing left much to be desired— in the morning, we were woken up by renovation noises from the staircase, and at night, drunk Brits in the courtyard kept us from sleeping😂

We didn’t expect our room to be upgraded, so we got two huge and charming rooms instead of one. The room was spotlessly clean and very comfortable. There was a certain Balinese atmosphere, with a very cozy design.

Stayed in March 2025

There were no towels for hair/face. Apart of the body towels, there were only the small hand towels (which are not sufficient for people with long hair). There was a lot of dust in the room.

Location, friendly staff

Stayed in March 2025

Good position and wonderful staff!!

Stayed in February 2025

It is an amazing atmosphere with a great location. Super nice staff and cleaned room. Highly recommended!

Stayed in February 2025

Location perfect near train station. Breakfast really if not a little expensive. Hotel quirky, clean comfortable and warm Beds small

Stayed in March 2025

N/Aa

The room was tiny but clean and warm and the products in the bathroom were amazing!

Stayed in February 2025

Bad coffee

Atmosphere, outside area.

Stayed in February 2025