There was no air conditioning in the room. We complained to staff as temp was consistently 25 to 26.3 celcius in the the room.They said there was nothing they could do and that the temperature control was a heat transfer system, and didn't reduce temperature. Our stay was really uncomfortable, the staff offered us a cold drink to take to the room! We asked for a refund and was told they were unable to do this.

Close to city centre. The room had a bath. It was easy to walk to attractions.

Stayed in May 2024

Our room hadn't been cleaned. Properly It was okay but a layer or dust on floor under beds

Breakfast Location

Stayed in March 2024

Too far from attractions

The staff and location

Stayed in June 2024

No hot water to shower with, it was warm and no so warm.

The breakfast was great

Stayed in May 2024

I would only add a negative comment about the staff members attitude. Maybe it’s a cultural thing but it wouldn’t hurt to smile a bit more and make people feel more welcomed.

Great choice for Copenhagen. Close to the main station, practical and cosy. The rooms are well designed with tasteful attention to detail. Breakfast is top notch, good choice for omnivores + vegans. We also used the wellness area, the fitness and the pool are a big plus. I would definitely recommend it for your next stay in the danish capital.

Stayed in May 2024

Almost nothing, it’s just the breakfast area is in a separate building and it might get chilly in the morning when walking to the breakfast place.

Located just right next to the Copenhagen central station There’s a bike rental service

Stayed in May 2024

Disappointingly unfriendly receptionists: plain impatient, the person checking in before me wasn't English proficient and the lady was extremely rude to her! You cannot have such people working for tourists, can't you?!... I even asked a couple of questions to different people on different days and all of them were simply rude, the vibe was just unpleasant. Rooms were not cleaned properly after the last guest, so my sheets smelled like people, not clean. The bathroom floor was super dirty. I had to buy stuff to clean it myself.

The rooms were decent, comfortable, with a nice window seat with a balcony, eco friendly, no unnecessary daily room service. Nice location, just 7 min away from the main station. Additional free entrance to the gym (very well equipped and maintained gym), swimming pool. Breakfast is fresh, has the basics, nothing super fancy. The boiled eggs are perfectly cooked, the scrambled eggs on the other hand are very questionable: cold and they taste a bit funky... Everything else was fine.

Stayed in May 2024

Great service! I forgot something at the hotel and the staff was really helpful

Stayed in May 2024

When we checked in they charged us more than the booking amount and said we didn’t have the correct number of people in the rooms and blamed Booking.com system for not sending the information. All 6 rooms were charged much more than agreed to at booking. The email I have from booking.com in November clearly states 19 adults in 6 rooms and there would be no additional charge. The hotel didn’t care and said there was nothing they could do it wasn’t their fault. Very bad experience and do not trust what rate you are quoted at Booking.com.

Location is the only thing this property has going for it.

Stayed in May 2024

Everything

A Tin Box

Stayed in May 2024

- The breakfast was really poor, as when we arrived, there wasn't anything to eat. It took quite some time for it to be served at the buffet again. There wasn't much variety as well, so overall, we only had breakfast there our first day. If we had known, we wouldn't have booked the room with breakfast included. Also, it's important to note that in Copenhagen, there are so many cute spots where you can have brunch and so many Danish bakeries. - The room wasn't as clean as I thought it would be. The bathroom had spider web and lime scale and i think overall it wasn't as well built as i thought it would be but it was ok

The location is amazing, so close from the train station ! The staff is friendly, and they have all the information you may need

Stayed in May 2024

Friendly, location, facilities, transport links.

Stayed in May 2024

Can't think of anything!

The hotel was in a perfect location for just about everything in terms of distance from station, sightseeing and restaurants. The room was clean, the bed comfy and breakfast was great value and included lovely fresh fruit. Will definitely stay again.

Stayed in May 2024

Very plain/simple room. NO extras. Felt like a dormitory. Not a good bed. ONE very SMALL square pillow(child size) shower had 1 bottle of body wash. No cream rinse. No lotion. No face cloth. The room had a bed, a chair, a small desk & chair, a TV, an ironing board & iron, a hair dryer. Right beside the main train station so you hear the trains most of the night. OVER PRICED!

Very short walk to central train station

Stayed in May 2024

AC not working Showers not working properly

Location

Stayed in May 2024

Like I said, the building is a few decades old, but everything works well so no complaints.

Since I decided to stay here also on the return journey, I'll leave two glowing reviews. I already waxed lyrical about the spa and breakfast, but I have to stay the staff went above and beyond to make us feel welcome, find a nice restaurant and even had our lost&found ready for us for our next stay. I'm sure my kid never forgets seeing her favourite stuffed toy waiting as we arrived.

Stayed in March 2024

Everything is functional, but decades have taken their toll on the building. Still, we had no complaints.

I was traveling alone with two kids and was amazed by how friendly the staff were. The hotel is part of a local sports complex, so we got to enjoy the massive pool area! The breakfast was also a positive surprise. Also no complaints about the location: the lovely restaurants of the Meatpacking District are just a short walk away, and we travelled by train so CPH Central Station was just around the corner.

Stayed in March 2024

Actually everything was good, maybe a few more options at the breakfast buffet would be nice.

The location of the hotel is very good and very central. Walking distance to Tivoli, walking distance to several restaurants and pubs, one train from the airport. The staff was friendly and ready to assist, the entrance, reception and common spaces were cozy. The room was clean and sunny, with some nice ideas, like a small mattress to sit by the window and large closets with sliding doors. The breakfast room (actually a restaurant) was a very interesting building. There could have been a few more breakfast options as we missed some stuff (e.g. honey). Other than that, the existence of the pool and the ability to visit all day long made these two days unforgettable.

Stayed in May 2024

Forget other solutions for staying in Copenhagen, these guys are just great in any way. Great spot, two steps from main station, equipped with a pool, 24/7 free coffee and a great breakfast. Simply a wonderful experience in terms of customer service and accomodation.

Stayed in May 2024

There was only shampoo in bathroom and there was no place to put it while taking a shower. It was on the floor. There was kettle but there was no tea or coffee.The beds were slipping.There were insufficient quilts and pillows.

Breakfast was good.Location was noisy from the train tract.Tea and coffee were served in the Loby.

Stayed in May 2024

The bedding had a bad scent that gave me a headache. And the hot breakfast dishes were cold.

The staff was lovely.

Stayed in May 2024

I had 2 different reservations (one made by me, and the other by the company) in two nights in a row. I asked to stay in the same room and was told, that it couldn't be done "because they were different rooms", so I had to check out at 11.00 to check in at 14.00 at the same hotel.

Location right by the main train station.

Stayed in May 2024

Location is great. Room was very nice in Scandi style. I had no problem with trains (as I read in some reviews) and breakfast was good (gf bread on demand)

Stayed in April 2024

unfortunately cleaning was poor especially shower and bathroom

location very convenient, staff helpful and friendly, breakfast/pool and gym included

Stayed in April 2024

Great city hotel with good amenities and beautiful design, comfortable beds and bed linen, great helpful stuff.

Stayed in April 2024