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  5. Reviews of Four Points Flex by Sheraton Copenhagen City

Reviews of Four Points Flex by Sheraton Copenhagen City This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Helgolandsgade 14, Vesterbro, 1650 Copenhagen Copenhagen, Denmark

#104 of 123 hotels in Copenhagen

Guests' Choice

Review Score

Based on 423 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.8

  • Location

    9.0

  • Facilities

    7.2

  • Staff

    8.4

  • Value for money

    7.2

  • Free Wifi

    8.3

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Showing 151 - 175

  • Reviewed: May 13, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Close to anything

    Stayed in May 2024

  • Reviewed: April 19, 2024

    5.0
    A little dissatisfied
    • Leisure trip
    • Family with young children
    • Economy Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Kind of smell like mold because the building is old. Not enough heating in winter time. As a whole, the cost is bit expensive even thinking about the good points.

    It’s close to the main station and easy to visit sightseeing spots from here. Staffs are friendly. The door is locked for safety in night time.

    Stayed in April 2024

  • Reviewed: April 18, 2024

    2.0
    False advertisement and deceptive photos.
    • Leisure trip
    • Solo traveler
    • Economy Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Unfortunately the room on the website is not the room I got. I was on the 5th floor with extremely dirty, outdated furniture. Stains on the carpets, no soundproofing on the windows and barely any lock on the door. I received an email AFTER I checked in, offering to upgrade me to a newer room for AN ADDITIONAL FEE! That's mad - I should have gotten a discount for the state of the room. I complained to the front desk and was very rudely told, there's no way I got that email after check in because they send them 5 days in advance, and there's no rooms available. I showed her the email with a time stamp and her attitude changed. She told me that her colleague made a mistake sending the email, to come back the next morning and check if there's another room, but I was only there one more day so there wasn't a point. I would have never booked the room if I knew that's what I would get. Very noisy at night as well and lots of drug addicts walking outside.

    Aside from one receptionist working one evening, the entire staff was extremely friendly and always smiling. The location is convenient and they have happy hour in the evening.

    Stayed in April 2024

  • Reviewed: April 7, 2024

    9.0
    Ideal location to explore Copenhagen
    • Leisure trip
    • Family with young children
    • Economy Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location is excellent. Ideal as a base for exploring Copenhagen.

    Stayed in March 2024

  • Reviewed: March 22, 2024

    9.0
    Great location for a few days stay in Copenhagen
    • Leisure trip
    • Couple
    • Economy Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    -

    Perfect location and friendly staff

    Stayed in March 2024

  • Reviewed: March 18, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Economy Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The rooms and hallways are very dated with clearly visible stains on most floors and walls, as well as the ceiling above the bed. Our bedding had small dark stains on all of the pillows, sheets and duvet.

    Reception areas were kept very nice and the staff were lovely and friendly.

    Stayed in March 2024

  • Reviewed: February 27, 2024

    10
    Nice hotel in a great location. We stayed two nights. The staff were friendly & helpful and the rooms were nice &
    • Leisure trip
    • Family with young children
    • Economy Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Location,clean,staff very friendly. Great value for money

    Stayed in February 2024

  • Reviewed: February 26, 2024

    10
    Great value. Will definetly be back
    • Leisure trip
    • Solo traveler
    • Economy Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Excellent location and staff were very friendly and accommodating.

    Stayed in February 2024

  • Reviewed: February 18, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Economy Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The staff were superb helped with printing my football ticket.

    Stayed in February 2024

  • Reviewed: January 15, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Economy Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Location is pretty near to Metro and central station . Room was clean and pretty 👍

    Stayed in January 2024

  • Reviewed: December 31, 2023

    9.0
    Great hotel in a fantastic city
    • Leisure trip
    • Solo traveler
    • Economy Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    I would have liked a kettle in my room. I should have read the description more carefully as it did say there wasn’t one.

    Great location. Modern and clean, and very comfortable bed.

    Stayed in December 2023

  • Reviewed: December 30, 2023

    9.0
    A lovely stay
    • Leisure trip
    • Family with young children
    • Economy Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    For some reason, you can hear everything that’s happening on the street. It was Christmas and it was quieter than usual but I can assume that it gets quite noisy outside, especially at night, and this could be a problem for some people.

    The location is perfect, right in the city centre. The staff is great and everything else is very conveniently organised so that you can enjoy your sightseeing trip to Copenhagen. Thay also gave us a better room because it was Christmas.

    Stayed in December 2023

  • Reviewed: December 3, 2023

    3.0
    Good location
    • Leisure trip
    • Couple
    • Economy Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The furniture was old and the whole room needed a renovation. In first night it was cold and in the bathroom it was always cold because the ventilation.

    The location, check in / check out was very good.

    Stayed in December 2023

  • Reviewed: December 1, 2023

    4.0
    It was ok, but only thanks yo the location.
    • Leisure trip
    • Travelers with friends
    • Small Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything is very small; the water from the shower was all over the bathroom; someone’s hair on the bedsheets.

    Location

    Stayed in November 2023

  • Reviewed: November 22, 2023

    5.0
    Clean but run down hotel, central in Copenhagen
    • Leisure trip
    • Family with young children
    • Economy Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast was basic, and not much selection various lights in the room didn't work when we arrived. Bathroom was as very small.

    Friendly staff in reception.

    Stayed in November 2023

  • Reviewed: November 7, 2023

    3.0
    I would not recommend this hotel to other travelers
    • Leisure trip
    • Solo traveler
    • Economy Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very noisey location, wifi was terrible, room was dated and not clean - common areas were even worse. If i had known how bad this place was i would have stayed elsewhere.

    Close to train station was the only thing that was positive

    Stayed in November 2023

  • Reviewed: November 6, 2023

    4.0
    Too expensive for it’s worth
    • Leisure trip
    • Travelers with friends
    • Economy Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Carpet smells moldy, not good ventilation Room smells moldy and very loud all night from street and from people walking in corridors

    Stayed in November 2023

  • Reviewed: November 1, 2023

    9.0
    Nice stay
    • Leisure trip
    • Family with young children
    • Economy Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    People were cleaning my room while inwas inside it, Could have been done before, but No big deal

    Good Location, Supermarktes close

    Stayed in October 2023

  • Reviewed: October 27, 2023

    9.0
    Very friendly atmosphere and great location
    • Business trip
    • Solo traveler
    • Economy Twin Room
    • Stayed 3 nights

    If you are in town for business, best location: close to Train Station and main attractions. Friendly staff and simple. Just what you need.

    Stayed in October 2023

  • Reviewed: October 19, 2023

    5.0
    I don’t recommend it
    • Leisure trip
    • Travelers with friends
    • Economy Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was too small, the carpet was very dirty and the bathroom was not something that i was expecting. The pictures of the hotel were not at all representative of the hotel rooms. I would not recommend it.

    The location is good

    Stayed in October 2023

  • Reviewed: October 18, 2023

    3.0
    Poor
    • Leisure trip
    • Group
    • Economy Twin Room
    • Stayed 2 nights

    - Surrounded by drug addicts and prostitutes - No safe in room - Lockers full with no other alternatives. We had to carry all of our bags with us on our last day

    - Friendly staff

    Stayed in October 2023

  • Reviewed: October 10, 2023

    9.0
    Staff were friendly & helpful and the hotel ideally situated.
    • Leisure trip
    • Couple
    • Economy Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    A continental breakfast at a reasonable price for a South African - our exchange rate is ghastly!

    Stayed in September 2023

  • Reviewed: October 3, 2023

    9.0
    very good will return
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Only thing is we could hear the other guests through the wall

    The space was big and clean, comfy beds, nice shower

    Stayed in October 2023

  • Reviewed: September 24, 2023

    4.0
    Unhappy for the umbrella
    • Business trip
    • Group
    • Triple Room
    • Stayed 5 nights
    • Submitted from a mobile device

    I don’t know it is the culture that Denmark hotel wasn’t provide umbrella as free ? It’s was raining during my stay , i when to reception to borrow umbrella that want me to pay 34DKK and deposit for rent 30DKK , I feel like what’s an umbrella I have to pay for rent ?

    Nothing much only location is good

    Stayed in September 2023

  • Reviewed: September 12, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The sofa was quite uncomfortable to sleep on, everything else was OK.

    Perfect location and great staff.

    Stayed in September 2023

Showing 151 - 175

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