Reviews of Phoenix Copenhagen This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Bredgade 37, 1260 Copenhagen, Denmark
#49 of 122 hotels in Copenhagen
Guests' ChoiceReview Score
Based on 1147 hotel reviews
8.4Score breakdown
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Cleanliness
8.8
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Comfort
8.8
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Location
9.6
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Facilities
8.4
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Staff
9.1
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Value for money
7.9
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Free Wifi
9.0
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Reviewed: September 3, 2023
Libby
United States1 review9.0“A good value, comfortable, bed and room, and very friendly staff.”- • Leisure trip
- • Solo traveler
- • Standard Single Room
- • Stayed 1 night
The drain for the shower was in the middle of the bathroom, which means after every shower. The entire bathroom floor was flooded with water. Maybe this is customary but it’s some thing I am not accustomed to.
Dad was very comfortable and I like the fact that you could open the windows and get fresh air.
Stayed in August 2023
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Reviewed: September 3, 2023
Joshua
Canada5 Reviews7.0Good- • Business trip
- • Couple
- • Junior Suite with Access to Executive Lounge
- • Stayed 3 nights
- • Submitted from a mobile device
The shower was too small! Made it unpleasant to try and use.
Stayed in August 2023
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Reviewed: September 3, 2023
Agnese
Italy10 Reviews7.0Good- • Leisure trip
- • Solo traveler
- • Standard Single Room
- • Stayed 2 nights
- • Submitted from a mobile device
The room was very small and it was on the second floor on a very noisy street. No vegan choice for breakfast.
Great location, I could walk everywhere in the city.
Stayed in August 2023
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Reviewed: August 31, 2023
Amanda
United Kingdom10 Reviews8.0“Great location, nice hotel”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
We had a twin room, ie a double bed split into 2. They were very comfy but quite small and narrow when divided into 2 beds. Smaller than average singles. Otherwise everything else was good 🙂
Great location. Nice decor. Good facilities. Plenty of breakfast options. Friendly, helpful staff.
Stayed in August 2023
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Reviewed: August 29, 2023
Gilles
Switzerland2 Reviews8.0“The room was small but sufficient. Location was great”- • Business trip
- • Solo traveler
- • Standard Single Room
- • Stayed 2 nights
nothing
The location was great :) everything was just fine - did not expect more
Stayed in August 2023
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Reviewed: August 29, 2023
Barbara
Australia6 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • Superior Single Room
- • Stayed 5 nights
- • Submitted from a mobile device
Room was rather hot and curtains couldn’t be closed at night
Stayed in August 2023
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Reviewed: August 24, 2023
Vikhil
Australia1 review7.0“Pretty nice experience.”- • Leisure trip
- • Solo traveler
- • Standard Single Room
- • Stayed 1 night
- • Submitted from a mobile device
Bedrooms abit wider.
Most things
Stayed in August 2023
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Reviewed: August 22, 2023
Nick
United Kingdom22 Reviews9.0“A lovely hotel at the heart of Copenhagen”- • Leisure trip
- • Group
- • Standard Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing
The location was excellent, being close to the main tourist sites and lovely bars/restaurants. Good buffet breakfast, though quite expensive.
Stayed in August 2023
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Reviewed: August 21, 2023
Andrea
Italy14 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Superior Double Room
- • Stayed 1 night
- Staff - Clean - Room
Stayed in July 2023
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Reviewed: August 21, 2023
Irani
United Arab Emirates3 Reviews9.0“over all satisfied”- • Leisure trip
- • Solo traveler
- • Standard Single Room
- • Stayed 2 nights
room size too small
location
Stayed in August 2023
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Reviewed: August 21, 2023
Andreas
Germany29 Reviews2 helpful votes9.0“nice stay in a grand hotel, old style”- • Business trip
- • Group
- • Standard Double Room
- • Stayed 2 nights
nice old "grand" hotel in the middle of the city, we had a room to the inner courtyard which was really not noisy at all. Room was not too big but fully ok, great bed.
Stayed in August 2023
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Reviewed: August 20, 2023
Vanda
Czech Republic51 Reviews4 helpful votes7.0“Excellent location, very good breakfast, small room, small bed, uncomfortable shower in bathtub”- • Leisure trip
- • Couple
- • Small Double Room
- • Stayed 4 nights
The room was relatively small so with two armchairs and a little desk it was too cluttered. The queen size bed was too small for us. Coffee machine was not working properly. There were only two coat hangers, we asked for more but none was available. There was no grip at the bath tub to make showering easier and safer for the elderly. We missed some writing paper. We were not informed and misinformed by the reception staff. It was only by accident that I learnt about traffic restrictions due to the Ironman Race on the day of our departure. It was not possible to take a taxi to the DFDS Ferry Terminal so we were adviced to take metro to Orientkaj station and walk from there. It was 1,7 km. Only later I found out that we could have got off the metro one stop earlier at Nordhaven and we would have had to walk only 880 metres!
Breakfast was very good - selection of fruits (pineapple, grapefruit, orange, kiwi, grapes), excellent scrambled eggs, bacon and sausages, tomato-chesse-fresh basil salad, fantastic bread, selection of cheeses and ham, juices, ... Excellent location, we could get anywhere we needed on foot. Very good television.
Stayed in August 2023
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Reviewed: August 20, 2023
Ana
Slovenia14 Reviews9.0Wonderful- • Leisure trip
- • Solo traveler
- • Standard Single Room
- • Stayed 2 nights
great location, clean and comfortable room, good breakfast
Stayed in July 2023
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Reviewed: August 19, 2023
Maria
Austria50 Reviews4 helpful votes9.0“Good. I enjoyed it”- • Leisure trip
- • Travelers with friends
- • Superior Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Bad smell in the room, for 4 star hotel the selection for breakfast was weakly. Rusty tub.
Good location, frendly stuff, has everything in the room you need.
Stayed in August 2023
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Reviewed: August 14, 2023
Peter
Germany12 Reviews8.0“Great”- • Leisure trip
- • Solo traveler
- • Executive Double Room with Access to Executive Lounge
- • Stayed 2 nights
Reception area is outdated
Room could have been bigger, but great there was a functioning AC
Stayed in August 2023
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Reviewed: August 14, 2023
Sandra
United Kingdom65 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Small Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
The room was too hot at night, too noisy to keep the window open
Location is fantastic, very clean and comfy bed.
Stayed in August 2023
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Reviewed: August 13, 2023
Janet
United Kingdom1 review8.0“Good”- • Leisure trip
- • Group
- • Standard Single Room
- • Stayed 2 nights
- • Submitted from a mobile device
Location, staff friendliness, facilities
Stayed in July 2023
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Reviewed: August 10, 2023
Elimara
Switzerland5 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Standard Single Room
- • Stayed 1 night
Amazing location and comfy beds. I will def come back.
Stayed in June 2023
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Reviewed: August 9, 2023
Lake-biker
Switzerland43 Reviews9 helpful votes9.0“Convenient and good quality stay in a central location in Copenhagen”- • Leisure trip
- • Family with young children
- • Superior Double Room
- • Stayed 5 nights
For someone with a stroller or wheelchair, the hotel has not yet been updated to meet their needs by including ramps, for example.
Hotel location is great, very close to the central area of Copenhagen. The staff is professional and polite. The breakfast as well as the restaurant are both of good quality. The bed was comfortable for those like me who like soft mattresses.
Stayed in August 2023
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Reviewed: August 6, 2023
Andreas
Germany9 Reviews9.0Wonderful- • Leisure trip
- • Solo traveler
- • Superior Single Room
- • Stayed 2 nights
- • Submitted from a mobile device
Due to the very good location, everything is within walking distance. The breakfast was good. The rooms were clean.
Stayed in August 2023
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Reviewed: August 4, 2023
Wim
Belgium21 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Executive Double Room with Access to Executive Lounge
- • Stayed 4 nights
- • Submitted from a mobile device
Super location, very helpfull staff
Stayed in August 2023
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Reviewed: August 4, 2023
Clara
France2 Reviews9.0“Perfect location, great breakfast, very clean and comfy bed !”- • Business trip
- • Solo traveler
- • Standard Single Room
- • Stayed 3 nights
My room was fairly small and the shower curtain doesn't scream 4 star hotel, but I'm also fairly sure I had the smallest and cheapest room in the hotel.
I probably had the smallest room in the hotel, but it meant I got to enjoy the excellent staff, location, breakfast, and cleanliness everyone else had for a decent price.
Stayed in August 2023
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Reviewed: July 28, 2023
Shelly
United States14 Reviews9.0Wonderful- • Leisure trip
- • Travelers with friends
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
No AC in our room just a standing fan
Stayed in July 2023
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Reviewed: July 27, 2023
Charlotte
Sweden10 Reviews1 helpful vote8.0“Wonderful Copenhagen!”- • Leisure trip
- • Travelers with friends
- • Standard Single Room
- • Stayed 4 nights
- • Submitted from a mobile device
The shower is in a bathtub that is difficult to climb in and out of
Wonderful breakfast buffe! Friendly and helpful staff. Great location
Stayed in July 2023
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Reviewed: July 26, 2023
Lauren
United States1 review8.0“Pleasant stay, but could have been better with some minor fixes.”- • Leisure trip
- • Group
- • Standard Double Room
- • Stayed 2 nights
The room was quite small and hot, even with the AC on. After getting off the elevator, we also had to climb a half staircase to our room, which was a bit annoying as our bags were large and we weren't offered assistance to bring them up the stairs into the hotel or up to our room.
The location was excellent, the beds were very comfortable, and the staff was friendly and helpful.
Stayed in July 2023
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