Location is perfect. The room however wasn't great. Extremely noisy even from 16th floor. Didn't get a good night's sleep. Also very hot and stuffy, had to use AC even at 2/3 degrees temp outside. Expected more from this caliber of hotel. Staff were exceptional and breakfast was good.

Stayed in February 2025

Room heater doesnt't work

Service is good

Stayed in February 2025

Hair on duvet & stains on bathroom ceiling

Location - except not worth paying extra for a view, as the view was mainly of train tracks nice bed & bedding

Stayed in January 2025

Breakfast was hit or miss, very good first day. On Sunday lack of choice, most items were cold. We ate at 8.45, so not late.

Location was great, but quite noisy overnight, a lot of noise from the station opposite

Stayed in January 2025

Air in the rooms were really bad, limited opening on Windows and noisy soroundings

Great scervice

Stayed in January 2025

No control over room temperature

Lovely lobby and restaurant

Stayed in January 2025

All wall window in bathroom. Transparent curtains! Really?

Location, staff...

Stayed in December 2024

Bar prices a bit steep

Didn’t have breakfast. Location perfect, 5minutes to the train station, opposite the Tivoli Gardens. Walking distance to main ‘tourist’ areas.

Stayed in December 2024

Bed saw his best times already unfortunately. Quite poor isolation of the walls you can easily hear the neighbors. Not the best price performance ratio

Nice view and very good location

Stayed in January 2025

We were disappointed with our recent stay due to heating issues in the room. The heating system wasn’t working, and while the staff provided a fan, it was enough to keep the room warm only until the air conditioning started blowing cold air on its own during the night while we were asleep. We woke up early in the morning to a very cold room. While the reception staff was kind enough to upgrade us to a suite, the damage was already done—my daughter caught a cold from that night and has been away from school for a week since our trip. I understand the building is old and that some air might come through the windows, but these issues have solutions, and it’s essential that heating systems are checked and functioning properly before guests check in. I hope this feedback helps improve the experience for future guests.

Perfect location, clean, good breakfast.

Stayed in December 2024

Water leakage in the bathroom as well as in the room form the window .

Everything was fine .

Stayed in January 2025

Not enough shower gels and shampoo. For a double room and two people in the room, you get one shampoo and one gel. You have to insist at the reception twice. The maids or the staff who do it, don't pay enough attention. Breakfast could be also better for hotel with 4,5-5 stars.

Location

Stayed in December 2024

The room got quite warm during the night and the air conditioning didn’t really blow out cold air. Also there was a minor leak coming through one of the windows when the rain was heavy. Other than that good stay 👍🏼.

The property was central to all types of transport links and the view onto tivoli gardens was amazing.

Stayed in December 2024

The windows are not insulated. There was work on the road going on at night outside and we could hear it for hours, which made it difficult to sleep several nights.

The room was spacious and the bed comfortable. Plenty of complimentary water is also available in the room and the view was nice.

Stayed in December 2024

Breakfast poor

Location Cleanliness

Stayed in December 2024

The room was rather cold

Excellent breakfast

Stayed in November 2024

We asked for a queen/king-size bed. Instead, we got two single beds moved together on castor wheels. This usually forces people to sleep in single beds, which is not that great if you are a couple. If you move to the centre of the approximated beds, they move away from each other as the castor wheels and gravity demand. The room was nice, but I hated sleeping in single beds when I had paid for something else.

Breakfast was great. I also liked the view from our corner room.

Stayed in November 2024

Room was cold and I had to request a heater [which the hotel thankfully provided] and run it for a couple of hours to get the room up to temperature. Obviously, it was November in Denmark so it was cold outside but the windows did little to keep the heat in.

Corner room on 13th floor, spacious, clean and large comfortable bed.

Stayed in November 2024

Toilet was absolutely dirty. Room was cold, no chance to make it warmer than +4 degrees. Their system is Min.: -4 / normal / Max.: +4

Location was perfect, staff was really helpful.

Stayed in November 2024

Same as the above

We had to call the reception about blocked Wash Basin in the toilet, even though it was fixed this seems to be happening. Additionally, noticed Bathroom door handles had too much smug mark in where we stayed. Even the curtains in the showroom had strain of Soap used by previous guest. Poor maintenance

Stayed in November 2024

Breakfast was chaos far too many people and not enough tables. However, I will say the young staff on duty were very pleasant and . We had a suite which was very under equipped. There was an enormous television, which only provided two English speaking channels, CNN and BBC News. Nothing else on offer whatsoever no movie channels nothing! We never saw any staff.

The only good thing about it was at central location

Stayed in November 2024

The room was extremely cold, funny but colder than the outside. It was a room facing north, in the corner on the 9th floor. The heating system is old thats why even you turn it on it doesnt help at all. The reception gave us an additional heater it helped a little but of course it was very small and noisy during the night. The bathroom was also dirty. The back of the radiator was full of dust.

The location was good. The breakfast was excellent. The staff was super nice and helpful.

Stayed in November 2024

Very small rooms but main disappointment was we asked specifically for a quiet room and was told at check in we had been allocated one but the room was next to the lifts and you could hear loud lifts going up and down constantly. Certainly not a quiet room

Location - close to Central Station

Stayed in November 2024

Noisy room

Location

Stayed in November 2024

Review for Radisson Collection Royal Hotel, Copenhagen Ah, the Radisson Collection Royal Hotel in Copenhagen—where five-star expectations go to rest. We arrived late thanks to a delayed flight, but not to worry! I had messaged the hotel in advance. The check-in lady was lovely, though, giving us the lowdown on the local sights and the breakfast buffet. Things were looking up…for a whole five minutes. Stepping into our room, we got the authentic “five-star experience.” The decor? Well-worn, to say the least. There was charming limescale on the shower head and floor, and the door frame looked like someone’s dog had enjoyed a good nibble. But, no dental kits! When we requested them, they finally arrived—proving that some amenities are available if you work for them. Moving on to the noise. You’ve got the trains clattering nearby, chimes of the Clock Tower and, as a bonus, nightly saxophone serenades from across the road near the Espresso House. The street musician kindly starts at 6 PM and plays until midnight, just so you don’t accidentally get any peace. But there’s a warning sign on the window to not leave anything on the ledge in case it rains, which was oddly specific yet somehow on brand. Then there’s the soundproofing—or complete lack thereof. The rooms are so close together that we were practically part of the neighbour’s conversations. You can hear doors opening and closing all night, which is convenient if you ever get lonely. Now, for the pièce de résistance: the mugs. Nothing says “luxury” like finding someone else’s lipstick on your cup. But wait, it gets better! After room service had come and gone, they kindly left the exact same used mugs, complete with lipstick and coffee stains. Call it vintage charm, or just poor housekeeping—I’ll leave that up to you. Of course, the TV didn’t work either, which was no big deal since it works like a radio what a charm! Who needs to see the screen when you can imagine what you’re hearing!

In the centre.

Stayed in October 2024