To say we booked a Twin room and requested on multiple occasions, both through our booking site and directly to Radisson a Twin room and to still not recieve on - and most importantly to not even be told at check in we weren't getting one is exceptionally disappointing. Worse still is being put in a room next to a literal building site is not only unacceptable, but to not even be warned about this is very poor service. I have stayed in 5 star hotels around the world and would not expect this poor level of service and to feel like we were shoved in a bad room in the hopes we wouldn't notice and complain and then for not much to be really done about it, is much less than I would expect from a supposed 5 star hotel, especially for the price we were paying.

The room was generally of a good quality with great bathroom facilities and nice little extras.

Stayed in April 2023

Hard to sleep because of the noise from the street

The help location is nice, a lot of places at in walking distance. The hotel is clean and beautiful.

Stayed in April 2023

I recently stayed at the Radisson Kopenhag from April 20th to 23rd, 2023, and I feel it's necessary to share my experience to forewarn potential guests about the disappointing and distressing experience I had. Upon arrival, the hotel seemed to be well-maintained, and the staff appeared friendly and professional. However, my opinion drastically changed during my stay due to a serious security issue. On April 23rd, I returned to my room to discover that my Samsung Galaxy Note 9, charging cable, and computer mouse were missing. As these items were stored safely in my room and there was no sign of a break-in, I can only conclude that they were taken by someone who had access to the room, such as the cleaning staff. This incident was particularly distressing as my phone contained sensitive business information and was vital for my work. I immediately reported the issue to the hotel management, expecting a swift and thorough investigation. To my dismay, the response was far from satisfactory. The management seemed uninterested in addressing my concerns and offered little to no assistance in resolving the matter. The entire experience left me feeling violated and utterly disappointed in the Radisson Kopenhag. The lack of security and the apparent apathy from the management team is simply unacceptable for a hotel of this caliber. I would strongly advise potential guests to consider alternative accommodation options in the area, as the Radisson Kopenhag failed to provide a secure and supportive environment during my stay. The theft of my belongings has caused me significant stress and inconvenience, and I wouldn't wish this experience on anyone else.

Stayed in April 2023

No swimming pool; our requests were not met quickly,; cleaning was not of high quality. Late check out and early check in is an expensive pleasure here

Location

Stayed in April 2023

Bathroom could have been cleaner

Great location

Stayed in April 2023

Definitely more of a 4* hotel. Staff weren’t very friendly. We were at the hotel at 1pm due to the torrential rain outside. Couldn’t check in early unless we paid £40 and house keeping would be asked to prioritise our room. Asked to check in at 2:30pm and it seemed like such a chore for the man working at reception. Breakfast was not included in our stay and we were charged £65 for a buffet breakfast (not the greatest selection of food) for one day.

Location was nice - very central. Room was very spacious and had a great view of the city skyline.

Stayed in April 2023

Stayed here before, and always loved it, this time though, Unfortunately, there was an unpleasant odor from the bathroom which would not go away.

Stayed in March 2023

The Hotel charged me more CAD 41.59 after I checked out. The hotel admitted that this was a mistake from their side and has been refunded back to me on Jan.22,2023. But up to today, I haven't received the refund. I am always contacting the hotel and waiting for sending me the copy of the refund. I hope booking.com to help me to contact this hotel.

Location is good.

Stayed in January 2023

Bar area quite dark and unttractive.

Location

Stayed in January 2023

cleanliness

location

Stayed in January 2023

- bath room is hard to move inside - the room was too small

Stayed in March 2023

The room is a bit outdated, they need to renovate their room to reflect the 5 stars hotel status and their price.

The hotel location is very centre. The staff were great and they were doing their best to accommodate our stay.

Stayed in February 2023

i liked every thing

everything good specially breakfast

Stayed in December 2022

Ridiculous amounts of emails etc - in all possible channels. Now I still receive a feedback questionnairy about a stay that took place ages ago! I have stayed in 10+ hotels since this visit, including THE SAME HOTEL. Just stop harrassing/bombarding your customers. Too much is simply too much!

Stayed in December 2022

my windows leaked and no one helped I ordered room service that never came

the property was in a good location

Stayed in January 2023

I HAVE NEVER SEEN SUCH AN UNCOMFORTABLE BED IN MY LIFE. I didin’t sleep allnight , I think this kind of softness is very unhealthy for the body.

location , restaurant and helpfull staff

Stayed in December 2022

I have never seen such a narrow bathroom for 5 star hotel. Also the room is very small, so there was not a space to open the suit case…

Stayed in November 2022

There was a 2cm gap between the door and the doorframe, as if the door was made with plywood and didn't fit properly, so you could hear everything in the hallway. . Also the windows were dodgy, letting in the cold and wind. They even had a sign saying not to leave anything near the windows due to the possibility of the items getting wet when its bad weather. Not nearly adequate for a 4 star hotel

Breakfast was great, lots of choice and good food. A bit crowded after 09:00.

Stayed in December 2022

torrent of messages, in various channels. Lenghty messages asking to do this and that. Prefer hotels that do not continuously harrass their customers

Stayed in October 2022

Rooms corridors Rooms design could be better

Location The hotel resturant Service The bed is so comfortable

Stayed in October 2022

very chaotic check in, no information given, staff very polite but ineffective. Electricity cut out twice, very noisy, poor soundproofing. Problems with the final bill at check out. Glad to leave.

location

Stayed in November 2022

disappointing it took three attempts to get a suitable room

location was brilliant

Stayed in November 2022

The toilet did not flush properly. When we.brought it up to the hotel staff they said they would check it. They told us it was fine. It never fully flushed even after multiple flushes it also smelled. After talking to them a few times about it and getting no results we just lived with it until we left. I would not stay there again.

Location was great. The bed was comfortable.

Stayed in November 2022

the room was so basic

location

Stayed in July 2022

Poor quality of breakfast. Very bad hygiene in the rooms. The sink was full of water and detergent. Terrible misery. Never again.

Centrally located.

Stayed in September 2022