N/A

Central and very clean with all amenities needed

Stayed in July 2023

I request a double bed, and the didn't give us one, I think it could be better for us if we had it, specially when is a super big hotel and I think the have enough but the hotel is good enough

Good location, big hotel, has aircondition. Very good price

Stayed in July 2023

Smell of sewage in the bathroom. Safe not working. Parking charge was not explained when we booked and when we checked in.

Breakfast was very good

Stayed in July 2023

There is no information that you have to pay for each visit to the fitness center. I do not understand why the hotel staff does not report malfunctions to their management. For 9 days, no one tried to repair the blinking light in the room.

Daily cleaning and iron in the room. The refrigerator is spacious and quiet. The WIFI worked well.

Stayed in July 2023

The breakfast each day is the same. For a couple of days it could be very nice, but I stayed for six and got frustrated with the same choices every day. The gym only opens at 7:00, which is unacceptable for a business-traveler who has to be at the meeting early in the morning, so I couldn't make use of it.

The overall experience is positive. The staff was very helpful with any issue: booking a taxi, providing umbrellas, storing the luggage, etc. The room was clean and well maintained. The water bottle was refilled each day. I liked the strive to be sustainable. Complimentary water and a cookie/fruit is always available at the lobby. Breakfast is okay, and the coffee is very nice.

Stayed in July 2023

Dusty skirting boards

Professional & comfortable. Free flavoured water in reception. Good choice for the breakfast. Have snacks available to purchase in reception for late night eats. Staff were very helpful - gave us a suggestion to visit a brewery in Ebeltoft when we were checking out, which they did not have to do.

Stayed in June 2023

Parking fee is too high and should be included in hotel cost

Stayed in June 2023

None

The property is clean and everything is in walking distance of around 15 mins. The walk to the railways station and bus station is about 7 mins. The staff was very friendly and welcoming. We had booked a budget/saver room as we were only staying for a night and while we checked in we were allotted a room that was already occupied, on returning to the reception we mentioned this and the staff immediately apologised for the mistake upgraded our room to an executive room and provided us with two drink vouchers all for free.

Stayed in June 2023

Restaurant closed on Sundays...

Room size, location, breakfast, friendly service

Stayed in May 2023

Mattress a bit hard

Great breakfast, friendly staff, nice room

Stayed in May 2023

How hot it got during the day.

The location.

Stayed in May 2023

the elevator were not always working properly especially when a lot of people needed to go on different floors.

the rooms were nice and tidy

Stayed in May 2023

Breakfast, toi basic for the price

Large room

Stayed in May 2023

we had a lot of noise on the Tuesday night from other guests and we had an early start. Breakfast was good but stressful as very busy maybe two stations may have helped?

central clean and comfortable

Stayed in May 2023

Bathroom was old-fashioned, could be modernized and renovated.

Great tasting breakfast with a lot of variety. Room was big with a comfy bed. Location is good.

Stayed in May 2023

Nothing too much - bare close a little early but understandable.

Kimberli was the most amazing member of staff really looked after us well! Location, staff and bar were amazing.

Stayed in May 2023

Nothing

Well located, near Aros art museum and walking distance from everything Helpful staff: helped us plan an excursion to the nearby national park

Stayed in May 2023

Chat bot didn't work for me. I had to call reception in order to report forgotten items.

Room was well equipped with everything I need during business trip (having an iron in room is not that obvious nowadays). Good breakfast. WiFi allowed me to work from my room with no issues. Hotel staff helped me to recover forgotten items from my room and sent it to my home location.

Stayed in March 2023

None

The staff were very attentive and helpful.

Stayed in April 2023

The bed wasn't so comfortable but the kids loved the bunk beds.

Loved the location of the hotel - it really was the best, not on the busy high road but not too far from it. Could see the Arhos museum from the window, so close to music hall and close to all other tourist attractions. Loved the look of the building from the elevators to corridors and links to different places The staff were so friendly and went the extra mile to assist us with every request we made Honestly, it made our stay so good if we are ever back will definitely stay here again

Stayed in April 2023

Beds were uncomfortable (personal preference maybe but children commented also) and breakfast was very expensive (£80+ for family of 4). Unfortunately no discount if staying in the hotel.

Helpful reception, clean room with a great view of Aros. Bunk beds for the children in the family room. Nice shower and generous sized room.

Stayed in April 2023

The value for money The hotel looks like 3* max yet costs like a 5-star one

Location is very convenient Bathtub

Stayed in March 2023

I had to pay a deposit upon arrival I wasn't informed about and could not get it back at checkout, again without being informed I will have to wait some days before it is credited on my card

Very helpful and efficient in supporting me with my lost belongings

Stayed in April 2023

a in 4 stars hotel , breakfast should be include

nice staff clean room good food

Stayed in April 2023

The breakfast maybe can have more different kinds of foods.

Great location because we looked at the show at Music House. As for the room, we're delighted with the cleaning, facilities, and spaces.

Stayed in March 2023