My recent stay had several areas for improvement: Registration Process: The self-check-in machines in the lobby required me to re-enter all my booking details, only to say my reservation didn’t exist. I then waited at the “members only” desk, where staff tried to sell a membership with one complimentary glass of wine (only available during a narrow time frame). After a long day of travel, a straightforward check-in would have been appreciated. And a glass of wine for my husband wouldn't have hurt. Room Temperature: The room was set to 23°C with no option to adjust it. This was uncomfortably warm for sleeping, especially since I usually sleep at 19°C. Staff promised to bring a fan but never did. Internet: The Wi-Fi was slow and inconsistent (8 Mbps download, 1 Mbps upload), which was disappointing for work needs. Cleanliness: The room had dirty glasses, and instead of hand soap, there were two bottles of lotion by the sink.

It is a nice-looking hotel. The lobby is beautiful. The room is large with a nice view. The elevators are fast. There is always a taxi outside the front door.

Stayed in November 2024

Family rooms and junior suits have heating issues. No solution found, only a super loud portable heater.

Family rooms and junior suits have heating issues. No solution found, only a super loud portable heater.

Stayed in November 2024

So disappointed by the gym. I partly paid for that and did expect a nice clean hotel gym. Instead it's actually within a boxing club (not even separate from it), so super noisy and smelly (sweat), really gross Breakfast was not as nice as anticipated

Cosy rooms, nice beds, beautiful bathroom, convenient location

Stayed in October 2024

No air con. Room unbearably hot.

Stylish decor, smart rooms

Stayed in November 2024

Many mistakes of the employees.Sofa bed not prepared at arrival upon midnight, showet gel tank empty, heating system not funtional, 16 degrees in the bedroom, the Lobby restaurat poor and bad.

The view

Stayed in October 2024

The house keeping needs more attention from the hotel management, they did not clean the room although we left the room at 11 am, they just left the laundry in the room and left it without cleaning towels not changed etc. The room was not very clean the glasses were brought with lipstick on them. Night receptionist are not helpful and I felt the guy was a bit rude. The service is slooow I waited an our for vanity kit and reception stopped answering the phone. Bed and pillow are not very comfortable. Finally no AC in the room and it was tooo hot until they brought a fan.

Easy check in and check out. Big hotel and i it was quite no noise

Stayed in October 2024

The room was not clean at all. No hand soap, hair on the shampoo and body wash inside the shower and the sheets appeared dirty.

Very pleasing to the eye upon entry.

Stayed in October 2024

The only thing in the hotel which was considerd good was its breakfast. Unfortunately the hotel was too far from the centre. It takes around 25 min by walking honestly I found the hotel expensive according to its' location and facilities. Besides, I dont think the hotel is up to Raddison standards.

Stayed in October 2024

As above!

A very average stay for a lot of money. No complimentary water in the room!

Stayed in October 2024

Room was dirty, black hairs all over bedding, no hairdryer and when asked no one bothered to bring one

Stayed in September 2024

Wasn’t enough staff on the male staff was all rude!! Any time you needed help had to wait in a queue

Location was good!! It was good we could use the bikes at a few or £17 a day

Stayed in September 2024

Our room offering. We booked and paid for a city panoramic view and were offered a car park view. Then having refused this were given another room it was the room were in 2 weeks previously. Guess what the TV did not work. I think they were a little surprised that it hadn't been fixed. We refused the room. Eventually passed to someone more senior and given sn appropriate room. We were told it was an upgrade, the only difference was that it had a espresso machine. We kept getting told that the room we had on the earlier visit was a higher standard and there are two types of superior rooms with panoramic city views. This time we were sldo disappointed that our coffee supplies were not replenished and neither were the towels despite placing some on the floor.

Nice modern hotel, we had been there 2 weeks previously.

Stayed in September 2024

TV didn't work, told there was nothing could be done as it was the weekend. A young man was sent to trouble shoot, turn it on and off! We didn't ask to move as it was into our 2nd day and were leaving the next day. Neither was it suggested.

Modern hotel, we had a fab panoramic view which we had paid for. We were met by staff on arrival and were booked in smoothly.

Stayed in September 2024

The price was rather steep for the offering. Compared to other European cities, I would say minimum 1.5x up-priced. Although it is rather easy to get around by bus/train, the location could be better to allow for walking.

The hotel was clean and modern. The stuff was friendly. There was good variety at the breakfast. Although right at the center, it was easy to get where we needed to be and come back. Very quiet hence suitable for families with children.

Stayed in July 2024

Cold room. No heating, no air-conditioning. Management openly admitted it had been turned off to save costs.

Nice enough hotel and the Thai restaurant was nice.

Stayed in September 2024

No obvious reception since they’ve gone self check in. Slowest check in I’ve had in a long long time. No concierge or staff at entrance to show you where to check in (nor to advise guests on other normal issues). EFPOS machines regularly malfunctioned causing customer embarrassment and insisting to set up a line of credit. Other guests also complaining about the above while we were there . Function on the weekend was so loud it was heard up on the 23rd floor while in bed.

Jonathon, Sahara and Rebecca in the Filini lounge restaurant.

Stayed in September 2024

Unhelpful staff

Stayed in September 2024

The room door would not close without loud slamming as the latch was very stiff. Being adjacent to the lift shaft there was noise from the lifts and the local mobile signal was weak to absent. The wifi signal in the room was patchy with gaps in parts of the room. Probably due to the lift shaft electrics interferring with radio signals. The EasyPark system for the car park was problematic for foreign guests using rental cars.

Easy access and car parking. Good breakfast selection. Helpful reception staff.

Stayed in August 2024

• Complimentary supplies are very limited. • No air-conditioning. The rooms very hot if you don’t open the windows. • Limited convenience shop and restaurants around. • Weak internet connection. • Too Expensive for its price.

Elegant and it’s decent look. They have a very good housekeeping maintenance. Chairs and beds are really comfortable. Last but not least is the good view.

Stayed in September 2024

Not cool enough, had to request a fan, no hot water second day early morning , shower weak

Modern, fast elevators, bed comfortable, view

Stayed in September 2024

Bed covering too hot. Just a sheet would be better.

Breakie good.

Stayed in August 2024

Had to request several times to clean the room, did no hoover the room, no place to store your clothes, only a hanging place to hang few your clothes but tge staff gave us extra hanger.it good if u staying for few days .

The staff

Stayed in September 2024

The rooms are without AC!

Stayed in September 2024

more space

Room was too small with no space to open the suitcase

Stayed in August 2024

Check in process long, you can not control air conditioning for your room which resulted in feeling cold every night in the bedroom. Reception answer was they couldnt do anything...

size of the room and cleaning service

Stayed in August 2024