I love the attitude of the server, always ready to help you with anything you need and the place totally wonderful, always something to do I have the best time of my life ❤️

Stayed in March 2025

Shuttle to the Airport was expensive

Spacious room. Very clean

Stayed in March 2025

- We had to call every single time to receive clean towels. The staff were removing the dirty ones from the room without providing us with new. - The shower products need improvement, they were very bad quality - It was a bit too crowded especially when in the weekend, making it difficult to find a place by the beach/pool.

- The beach was beautiful and the pools were nice too. - The room and the rest of the establishment were clean, organised, and nicely decorated - The food and drinks were good and there were a lot of choices. The Mexican restaurant was our favourite - The majority of the staff were polite and friendly - We enjoyed the dance classes (although quite short) and the beach activities like kayak and catamaran - We had a late-afternoon flight, so we appreciated being able to stay in the premises after checking-out.

Stayed in March 2025

The food and weak drinks

Beautiful property. Suite had everything you could need

Stayed in December 2024

The hotel met standard expectations for cleanliness and amenities, but service fell short when addressing guest needs. We were a group of 3 in a room set up for 2 and despite repeated requests for an extra towel, it was never provided. On several occasions, we had to share towels, which is unacceptable for a hotel of this standard. Despite calling five times, the staff repeatedly assured us that the towel was “on its way,” but it never arrived. Additionally, the staff appeared overworked and fatigued, which impacted their service quality. While the basics were delivered, the lack of responsiveness and visible strain on the team detracted significantly from our experience.

The hotel’s location was truly amazing and beautiful, offering a stunning setting that added a lot to our stay. The property itself was well-designed, with thoughtful aesthetics and multiple areas with activities that created an amazing holiday for us.

Stayed in November 2024

Food quality is average but plenty of choices

Awesome facilities and great access to the beach, many options for dining and activities

Stayed in November 2024

The spa workers went through our belongings and stole $20 from my purse. My sister tested it out the next day and neatly folded her clothes and had her bag underneath. After her spa treatment, she was unable to open her locker (same thing that happened to me and my sisters the day before). When they opened with a master lock, all her things were everywhere and it was obvious someone looked through her bag. She told the front desk staff and he didn’t even care. That made us feel unsafe. In addition, the rooms were not cleaned well during our stay. Overall, it was okay.

It wasn’t crowded, buffet was pretty good and some restaurants were good. They had free kayaking and paddle boating which was fun. The pool was also really nice and clean.

Stayed in October 2024

There was no music at pool and no activities and the WiFi sucked lady that runs buffet at night thinks she’s running a 5 star restaurant lol also the lobby and restaurants don’t have good ac and they should way too hot

The rooms were very roomy and nice the beach was beautiful and pool amazing

Stayed in September 2024

The spa and fitness center were closed for 5 of the 6 days we were there.

The beach, pool, staff all excellent

Stayed in September 2024

The room could be a bit cleaner

Location, beach, services in the hotel are great

Stayed in September 2024

Mosquitos could be a problem for some, and I had some difficulties, when raised with the staff they sprayed repellent.

Overall a pleasant stay with great facilities. The restaurants are good so is the staff. Swimming pools and attached bars are also excellent. Beach has some sea weed but they clean it every day and there are plenty of areas without sea weed.

Stayed in August 2024

the food

the beach and the staff

Stayed in July 2024

They have to figure out what they are going to do with mosquitoes inside the rooms. Literally it was very painful for us and my children. We asked for another room and they moved us to a third floor which was better in some way. But first I would like to say that the hotel director has to fix the situation with the check in process cause we stayed in a simple line like 2 hours just to check in and not only us many people were complaining about the issue.

We liked the transportation train, the pool and the buffet. Beach was very close and plenty of chairs

Stayed in July 2024

Check in was a hectic mess

Everything

Stayed in July 2024

- The quality of the meats they serve in all their restaurants is not the best. - It's really not worth paying $35 per person to go to La Comedie restaurant. The entrées were delicious, but the main courses and deserts were lacking. - The rooms have motion detectors that turn on very bright lights. Guess what happens when you need to pee when it's still dark and your wife is sleeping. - The TV we originally got was somewhat old. Thankfully Jose Gervacio from night shift maintenance got us a more modern smart TV and disabled the motion sensors in the room. He truly improved our stay.

- The resort is enormous and beautiful - There are several restaurants you can choose from that are included - The hotel staff was always willing to help you with a smile on their faces - The quality you get for the price you pay is truly amazing - The resort is extremely well-maintained and very clean - Quality of the alcohol is very good - Bavaro beach is beyond gorgeous

Stayed in June 2024

Probably 2 things....one, the entertainment could have been better. They had it start at 10pm which was far too late for me. Other resorts I have been to start around 7.30pm. Second, I would have liked a pool with a deep end. Maybe I didn't see it, but all the pools were very shallow. I guess they fear some drunk person drowning.

The food was absolutely fabulous. You could live on just the fruits and salads, there was so much of it. All the specialty restaurants were great as well. Staff was very friendly and helpful....I suppose it helped that I speak pretty good Spanish. The beach and ocean water were just great as well

Stayed in May 2024

Pillows are like stones, most of the staff working there very sad and unpleasant, food mediocre,

Nice amenities, we had a very big panoramic ocean view suite which was nice in general a bit outdated though,

Stayed in May 2024

Non English speaking staff which made communication difficult.

Fantastic breakfast. Large variety available

Stayed in May 2024

There are almost no English-speaking staff here. It was hard to find the elevators. It's hard to get help, even at Guest Services. So if you need anything, such as the total price you're paying at a shop? Good luck to you. We felt a lot of frustration over this aspect especially since English is supposed to be this country's second language.

The room, facilities and amenities were all excellent. These pools are superior to other resorts we have been going to Punta Cana twice a year for 8 years. The food was superior. The bars are excellent. There are shops and golf, arcade, tennis and bowling. Loved it all!

Stayed in April 2024

There was not enough staff in the buffet restaurants and the coffee machines broke down all the time

I stayed there 12 years ago and was happy to see that many things had been renovated and the hotel looked very well maintained. Bathrooms had been remodelled, the sheets were new, etc. The beach at the hotel is wonderful.

Stayed in April 2024

The rooms are a little bit old, not too much but is a little expensive for what you get

The location is very good!

Stayed in April 2024

For the drinks they are using disposable plastic cups and many people only throw it away in the sand what inevitably reaches the sea, ironically they give you the drink in a disposable cup with a paper straw,🙃, just use reusable glasses like in many other hotels I have visited, help the environment.

The beach is the best, you always have a place to sit and there aren’t many people

Stayed in March 2024

Whilst there was a wide variety of foods some was done very well others not so much. You will find something to eat but you might have to have that every night at the buffet. The bookable restaurants are worth booking on your first night. The soft drinks available at the buffets do not taste anything like their namesakes.

The location is amazing, the beach is right on your doorstep and even if it's busy a short walk will take you to the quieter parts. Pools were fun and there were lots of activities to get involved with. Staff were friendly and helpful.

Stayed in December 2023

French restaurant after we eat tuna carpaccio we get sick and we lose three hour vacation days

Nice, cozy, resort and Beach

Stayed in March 2024