On February 25, while at the pool, we ordered nachos from the little cafe bar next to the pool. We ordered the nachos at 1200 pm but by 1225, the simple order of nachos had not arrived. Finally, the nachos arrived at 1245 pm, which was much too long for such a simple order.

Stayed in February 2025

The shower vasilated suddenly and continuously from very hot to cold. It could easliy burn you if you weren't careful. There was not way to change this. It would be helpful to have someone to speak English at check-in.

Meals at the buffet were great. The room was clean and the bed was comfoartable. The pool area was beautiful. The staff was very efficient.

Stayed in February 2025

No balcony

Location

Stayed in November 2024

Furniture is old Carpet is not clean Bathroom is not clean Too many employees doing nothing at the entrance Unprofessional restaurant staff

Convenient location Frond desk professional staff Overall the hotel is nice

Stayed in January 2025

I like the kindness of people.

Stayed in December 2024

The bar area is a little cold due to air con. Other than that there wasn't anything to complain about.

Stayed one night here in Jan 2025 visiting Santo Domingo for the first time. The hotel reception staff were able to converse in English which helped so much. The hotel has a buffet restaurant, bar, gift shop and swimming pool with its own snack bar. The rooms are standard with fridge, safe, iron and iron board. The bathroom and toilet were clean. Shower and bathroom have both bars of soap and soap dispensers. The hot water and pressure in the shower is excellent. Car Parking is available if you have a car. Nearest Metro station is just 3 min walk away. No problems getting an Uber from the hotel. I would consider this hotel, situated where it is as excellent value for money.

Stayed in January 2025

N/A

Our room is at 9 floor, Premium area. Excellent service and atmosphere.

Stayed in January 2025

Service at the breakfast time, took like 40 min to get my coffee!

24/7 service at Front desk,we had a very early flight so we did our check out like 2:30 AM.

Stayed in January 2025

The staff members are very professional.

Stayed in November 2024

The location was not great, not walkable at all.

the breakfast was great many options but a bit pricy. Water was out but the Manager showed us exceptional curtesy and re-funded the day.

Stayed in November 2024

Poolside bar music very loud which makes me sound really old 🤣 but bartender couldn’t hear me speak or rather shout at him and we couldn’t have a conversation round the pool.

Bed and pillows really comfortable - room lovely but dark and constant car horns outside! Pool lovely sunbeds really comfy Staff really helpful Worth getting the Breakfast and Level 9 snacks from 4pm

Stayed in October 2024

The WiFi in the room was terrible.

The hotel is good but the rooms are a little old and dated and it probably does need an upgrade. The room is big and comfortable enough though. The hotel has a nice pool and the gym is also good and quite well equipped. The location isn’t close to any of the tourist attractions but Uber is very affordable so it was easy enough just to uber places.

Stayed in October 2024

ALL the water (including that in the minibar) should be free/gratis. Instead, it appears it is not-one learns upon checkout!

The room was nice, but would be better without the carpet. The pool looked very inviting. I expected slightly better quality knowing it was from the Barcelo chain, and comparing it with the Barcelo Bavaro Palace (Punta Cana), which was superb. Breakfast choices were good.

Stayed in October 2024

when we were about to check out they told us we consumed a juice and a chocolate, but we didnt and the receptionist treated us a bit like we were lying about it. And she made us wait and afterwards apologized not for the treatment but for the time taken away. *eye roll*

facility was clean and nice. Food was great too.

Stayed in October 2024

The breakfast was great , and we did have dinner there too. The food was delicious

The location was great it was easy to get and in out.

Stayed in October 2024

Humidity in our room, we request to be switched to another room and problem was resolved.

Customer service from front desk are exceptional! Especially females employees they work very hard and they give the best customer service. Also, we received a wonderful service from personal of the breakfast section, housekeeping and the door service gentlemen they are always welcoming with a great smile and kindly and polite hospitality.

Stayed in September 2024

Nothing for this stay.

Location is nice as it is at the city center. Breakfast selection was good! Room has a decent size with nice touches. I loved the pool. Japanese restaurant was nice, not crowded, good food. ATM on-site is a plus.

Stayed in June 2024

Pool is open to people outside the hotel, thus making it less peaceful and over crowded with kids and non-guests. Not everyone in the pool paid for a day pass, many were just brought in by hotel staff members (friends). Someone should check on that.

Very convenient location.

Stayed in August 2024

The cleaning can be better because I've been asking for towels must of the time

Good breakfast

Stayed in July 2024

The gym is a bit too small and the machines are rusty.

I think it's a very centric hotel, it's close to many of the important places of the city. The room was clean and comfortable.

Stayed in April 2024

A little bit noisy.

Friendly staff, clean, very nice

Stayed in July 2024

The check out situation

Everything was good. Congratulations

Stayed in July 2024

Cleaning people came to clean my room too early, meaning they should to let people rest for a little bit more, special when we travel international flight

Room Service was fast and good food

Stayed in June 2024

Bed was very comfortable. Food was exceptional, and the staff was very friendly.

Stayed in June 2024