THEY NEED A BETTER CHEF THERE ASAP. .. THE FOOD WAS HORRIBLE. THE MORNING BREAKFAST HAD A FUNNY SMELL AND A BAD TASTE... I STAYED IN VILLA FOOM 7215 AND BOTH BATHROOM HAD MOLD IN THEM. THE PHONE DID NOT WORK, THE AC DID NOT WORK PROPERLY.

BEACH

Stayed in October 2023

La comida repetitiva, sin aire acondicionado ninguna de las habitaciones.

La unico el.espuma party

Stayed in July 2023

The room was old and had ants and other insects inside. The toilet was broken. The TV did not work. The lock on the door to the patio was broken. The bed was not attached to the headboard. We received no face towels the whole week.

The staff in the restaurant. The beach.

Stayed in September 2023

The booking regarding other restaurants

The beach and the restaurant

Stayed in September 2023

I didn't like the entertainment at the hotel, by 9:30 PM the music was over. You go on vacation to have a good time and relax, by the time you were out of your room to enjoy the music everything was over. Not good at all

The location was good but the food not good, breakfast was always the same and the food too. Have different kinds of food everyday. Mare variety, the drinks always watery and with no taste. The facilities overall look old, the resort needs to be upgraded.

Stayed in September 2023

Found roaches in the room and bathroom, staff in the room and the dining room were so rude and unprofessional, they seem bother when ask for towels and coffee. had to wait a long time for someone to come and adjust the temperature in the room, also water all over the floors, some of the ceiling fans weren't on in the dining room. unpleasant to eat in the heat. and the elevator wasn't working for few days that's on call for. I will not refer this resort to anyone I will go back to Punta Cana but not to this resort. I will visit with friends and family someday....

the pool was clean, the beach also was clean

Stayed in August 2023

They give you the uncleaned room, full of hair from the previous guests, the counter top all dirty, the a la carte restaurants, especially the Mexican, the terrible food that you couldn't even swallow because it tasted so bad, in the Japanese restaurant with cockroaches crawling under the table, the French and Italian restaurants do not have air conditioning nor does the buffet, horrible heat inside them; A single buffet, there are not enough places to eat inside it, they take a long time to replace the food that has run out, some of the food tasted old and was slimy, they tell you that they will bring you the drinks and they never bring them to you You have to ask 5 times and they still ignore you, the sockets in the room and the telephone do not work, the room access cards are constantly blocked and you have to go to the reception every day to have it activated , the refrigerator in the room was broken, the towel service did not give us new towels if we did not ask for them, only one of the two pools has a swim-up bar. It is a very basic resort for what you pay and the customer service is terrible.

Only the beach .

Stayed in August 2023

When I first got to the hotel to check in, it took over an hour and a half once I got upstairs to the room, I noticed a crack in the door that allows you to see into the room from the hallway I took a mental note and proceeded in the room, started to unpack so I could get myself together but upon trying to take a shower the whole shower fixture came off the wall, none of the wall sockets worked so once dressed I went downstairs to report these issues to the front desk and they told me they were going to send maintenance up. Maintenance didn’t show up until four hours later looked at the issues and told me they would be back the next morning to fix it. They never came back I went down to the front desk the very next morning to complain to them about the maintenance guy never coming back and to inform them of the rainwater that was leaking from the ceiling in the bathroom they said they would send someone up to look at it. No one ever came so on the third day I went downstairs to ask to speak to a supervisor I was instructed to go to guest services to explain to them what type of treatment I had been receiving on top of the maids not cleaning my room or replacing the towels also to inform them that I have been asking to change rooms since I checked in and noticed the issues so I spoke with them and they called the higher ups, and they agreed to change my room but told me I had to wait until after three for them to see if they had a room available for me upon returning to my room to pack my luggage. I noticed a few items was missing from my room when I went downstairs to talk to the front desk about changing my room they told me to come back at 6pm after already telling me to come at 3pm so once I told them I was not coming back at 6 because I was Already here at 3 when I was told to come back they found a room for me I also had made a report, to them a few missing items they instructed me to go speak to guest services upon sitting down with guest services.

Absolutely nothing

Stayed in August 2023

Na

Very beautiful

Stayed in August 2023

excelent

Stayed in August 2023

The AC unit didn't work. The room smelled like pure sewer . Lots of mold in the rooms. Furniture are old and falling apart. My son allergies got so bad that he ended up at the ER. Everyone in my group got sick

Only the location

Stayed in July 2023

Customer service

They change me to 3 different rooms and they were all dirty. They need to do better

Stayed in July 2023

we have nice view and space in our room, we did love that.

we was there for three night without air conditioning, not even a fan a primum room that we have, other things food it not the best, very cheap food, other than that we enjoy it everything else.

Stayed in July 2023

Air condition did not work, had two separate leaks coming from the bathroom ceiling, the toilet would not flush, could not sleep because we had to keep the room door open as well as the patio door just to get some kind of air circulating because it was 90+ degrees… house keeping was great( Rosa is such a nice lady) we had room 3225 and we asked to switch and the front desk told me they couldn’t help and I had to speak to guest service. Once there she sent me back to the front and they told me they had no other rooms available. This was my Second stay being that I was there in December which was a total opposite experience as to the reason why I came back for my birthday. I tried to find another neighboring resort but everyone else was way out of my price range because I had paid for this room already (almost $800.00 usd) and with this horrible experience they refused to refund me my money!! Unfortunately I would never stay at this resort again and I’m sorry but due to my experience I would find it extremely hard to recommend it to someone.

Great beach access and great location

Stayed in July 2023

When we arrived the air conditioner didn’t work in our room. Temp was 89 degrees in the room. Took 2 days to get it fixed (unacceptable!) we really wanted to leave this resort, I looked at others but no rooms available; I would pay the difference to get out of this Occidental Caribe. We took an excursion and paid $70 for photos and never got them!! If you call (No understand English; once again paid with nothing to show. On the weekend they allow locals to come to the resort on day passes; they eat all of the food you can get in the pool because there is so many people there, they play the music so loud you can’t hear, and until 2am.

Room with a view of the ocean. The laddies that cleaned the room were exceptionally nice and pleasant. Servers in the morning breakfast were very nice! Evening servers not nice at all.

Stayed in July 2023

Air conditioner and no body lotion

Pool and beach

Stayed in June 2023

That We Found Something Better

Nothing

Stayed in July 2023

The smell in the room smell moldy have need some plug in to kill the smell A good renovation on the bathroom will be appreciated

Pool area was really nice I love the beach view will love to come bk and adventure some of the excursions

Stayed in June 2023

A/C on rooms are horrible , very hot rooms

Staff

Stayed in June 2023

- no air conditioner working in bedrooms. we had to change bedroom and eventough the 2nd worked “better” it didnt work at all - No good service from must of all of the. staff (in general) - i Lost money inside my bedroom and noone never gave me any answer. i went to client service who told me i would get an answer but noone showed up or care about it. - 2 days without room cleaning service - Bathroom had always a noise (toilet)

beach, instalations outside the rooma Some good staff attention (very special ones, just like 5-6 persons)

Stayed in June 2023

There was no where to get snacks. Pool closed at 7pm, nothing to eat after the restaurant close. There was nowhere to even buy chips or cookies. They served hotdogs on the buffett and pig legs and body only. It was very disappointing.

Pool

Stayed in June 2023

Service was generally poor. Most staff worked hard but often not enough staff and poorly organised. Check in was totally inefficient taking in excess of an hour. The food was not good. bland and tasteless.

Lovely location right on the beach. Pool was terrific, rooms large and comfortable with air conditioning. Access to Diving from the hotel.

Stayed in June 2023

I did not like the customer service and the rooms need a lot of repairs, the buffet should be more varied and better organized

I really liked the place

Stayed in May 2023

Rudeness of the staff if you did not speak Spanish.

The location of the resort in proximity to the beach.

Stayed in May 2023

it got very crowded. It can’t handle a lot of people as it gets very messy. hotel needs to spend on two to three buffet restaurants.

Overlooking the ocean

Stayed in April 2023