Beautiful, convenient and had everything we needed! Pools, food choices, Beach party, dance lessons, yoga- perfect.

Stayed in March 2025

In my opinion this is not a 5 star hotel. It is very nice and has a great atmosphere, but for that money you would expect much more. One day we had to change rooms (we wanted an upgrade) and we got it at 4.30pm- we lost almost the whole day with this. The pools are avarege, the drinks are below the avarage, not really a good quality of an alcoholic drinks. If you get a room close to the lobby you won’t be able to sleep till 11pm, the shows are very loud, if you stay there with kids try to get a room closer to the pools/beach.

We loved the beach (there was a lot of seeweed, but they clean it every day) and the water park, the hotel stuff was very nice all the time. We liked some of the restaurants, the good thing is you don’t need a reservation for the restaurants, but there can be a long waiting list,so make sure you go there early and put your name on the list. The swim-up rooms were very nice with kids. The food was very good, there was a huge variety of food. Unfortunatelly we got a stomach thing on our second day and it lasted till the end of our stay, so we couldn’t really enjoy it. Not sure what was the cause-it was our first time in DR, we were at another resort before and there were no problems like that.

Stayed in February 2025

cleaning of the Room/Suite was terrible! dirty bed sheets when we arrived, insufficient cleaning troughout our stay, although we complained (buttler was very helpful though). Suite needs refurbishing; beds not comfortable for a 5 star hotel.

great location, friendly staff, good food, beautiful sunrise!

Stayed in January 2025

The internet service on the room was very bad. We complain a lot of times, and it was not fixed at any moment.

The hotel was spectacular, the location was fine, the beach was beautiful. The staff was always willing to help and treat the familiy as espected. The hotel is a dream come true for the famliy. The hotel has activities for all ages, and this works fine with my family.

Stayed in January 2025

Pools are not heated.

Staff assisted with any needs. Positive attitude. Numerous fun activities.

Stayed in January 2025

I loved how it didn't feel like a huge resort, even though it is a big one. It felt cozy and like there weren't a lot of people there (even though there were!). Just the layout is different from other resorts I've seen, and it made a huge difference to feel like we were "alone." The entertainment was awesome - I wish there were karaoke for adults :) The gym was perfect. The location was great too - a short walk along the beach to the casino next door. The restaurants on the property were fine - the Italian one wasn't so great. Hibachi was awesome. The buffet was just yummy. I loved that we could request snacks and beer and water a million times a day for our room. They also brought us cake for my husband's birthday and put a happy birthday sign! It was all very friendly and lovely.

Stayed in January 2025

Not the end of the world but there was a couple of swatted mosquitos high up on walls that hadn't been cleaned off. Other than that it was fine

The food well exceeded expectations. Staff very friendly and always happy to help. All facilities were great

Stayed in January 2025

Noisy til 11 pm if you are looking to relax. Filling up the room with water and coffee wasn’t regular had to ask. Still didn’t get. Went to the bar. A bit overpriced. Decent buffet comparing to all inclusive

Fun exciting atmosphere. Entertainment every night BuT if your room is close to shows you won’t sleep til 11 pm. Choice of restaurants is good BuT have to come by 6 or wait an hour to get in. Beach is very nice BUT have to get chairs by 8 am. Probably by 10 am not a single chair left. People leave towels and leave. Workers work very hard but sometimes it’s too many customers. Always clean room/towels. Shower nice pressure removable handle is a plus.

Stayed in January 2025

Nothing really

The ambience, the kind and attentive staff and amazing FOOD! I also loved that we could get into any of the restaurants we desired.

Stayed in November 2024

Very green and many pools

Excellent food

Stayed in November 2024

N/A

Everything

Stayed in September 2024

We didn’t see any show entertainment at night

Very clean and nice staff

Stayed in July 2024

The price in the spa is expensive.

The breaksfast was delicious, a huge variaties of national food but also a lot international food for all taste.

Stayed in July 2024

The vendors on the beach are very anoing!

Everything

Stayed in May 2024

The beach and pools are private and very clean and safe.

Good location

Stayed in June 2024

The cleaning was done pretty superficial. In 12 nights we didn’t get our bedsheets changed, which with all the sand, despite showering every time before going to bed, was a little annoying. Also: if you are traveling with small children/babies that require a crib, be sure to bring your own sheet!! The cleaning was made daily at different hours, not only once in the afternoon when we wanted to put the children to sleep, which was a little disturbing due to the fact that the cleaning staff was yelling and slamming everything around, which made it pretty difficult to rest. The staff was apparently very nice but if you understood a little Spanish you could pretty easily understand that they were talking behind your back… I’ll just leave it like that. Also! Be sure to have money with you everywhere you go, the staff is really eager for tips and won’t treat you the same without any. At the main restaurant the variety of food for children was poor and really unhealthy! We expected much more local fruits and vegetables than we actually got served.

The property has a very nice lobby, a big theater where they have every night a different performance, a pretty good restaurant with many choices, bars in the pools, at the beach… big pools, enough sunbeds at the beach, different entertaining programs throughout the property and day… all in all our stay was good, but to be honest we wouldn’t go back a second time.

Stayed in May 2024

The only suggestion I have, is to keep the hot food warmer. I do like my food hot, and by the time I got to our table, it had cooled down quite a bit.

Excellent choices and quality. Easy to access from our room.

Stayed in May 2024

Due to my flight being canceled on the day of check in we were unable to make it to the resort the first day. We understand that if we were responsible for missing the flight but due to no fault of our own the flight was canceled. I contacted the property to notify them and ask if we could modify the reservation so that we could stay an additional day since we missed the first day they told us we would have to pay and did nothing to work with us. We paid for 5 nights but only got 4 and the resort just cares about money and not the customers or the reason of why the delay. I wasn’t looking for a full refund for the day we missed just to stay one additional day maybe at a discounted rate. But, they were too quick to say no. We Don’t ever plan on going back. It’s a nice place to visit just hope that your travel plans do not get altered by the airlines or Mother Nature and you will be fine.

Stayed in April 2024

Check in stuff member was not properly trained, the process was disorganized. They were unclear about the the sum that needs to be charged, trying to overcharge me despite providing the receipt from the Booking.com, rudely calling the room daily demanding my credit card information instead of taking it as soon as you check in. This was disheartened, it made me feel like he did not believe me despite showing proof. That is never happened to me with any other DR resorts.

Beautiful resort, with well maintained grounds!

Stayed in April 2024

Best resort was perfect. Traveled with my family and my daughter and husband had so many activities to do. The staff was amazing especially Black Power with entertainment, Randol making omlet, the ladies seating at World Cafe, and Jose at Hibachi. The staff are all amazing. The beach area is gorgeous and so many chair options. You seriously can't go wrong with this resort. SO MUCH FOOD! Many options for restaurants and the buffet is to he best I've ever experienced. Many options for picky kids.

Stayed in April 2024

All the vendors on the beach

The facilities are well maintained. Staff is very friendly. Food and drinks were enjoyable. Least favorite restaurant was the Italian, best restaurant was the French (amazing duck confit)

Stayed in March 2024

N/A

My family and I was thoroughly impressed with this resort. It was beautiful and the staff was exceptional. We loved it!

Stayed in March 2024

Great resort, very clean, friendly staff, so many activities to do, big thanks to our concierge Edward. Our kiddo had so much fun, thanks to the explorers club ladies: happiness, yuleisi, Andreína, Ana and Sori

Stayed in March 2024

Great location, great service. Special thanks to Fior from the pool.

Stayed in January 2024