The ocean is very rough in front of the hotel. Very difficult to even body surf/stand in the water. You need to walk down towards the rock bluff to enjoy the ocean. The hot tub was not working at the main pool. There was one in the adult only preferred pool area but always pretty full. Wish the pools were heated - the ocean felt warmer than the pool water. Had to go searching for beach towels most days, especially if you didn't get them by 9am. People saving chairs even before 6:45am and ended up having to play to game if you wanted loungers by the larger pools. Wish the "preferred beach section" was closer to the beach. You can't see the ocean well from the reserved section due to all the shrubbery and other loungers/palapas closer to the ocean. Wild dogs/cats on the property (fortunately they were tame).

Everyone was extremely friendly. Our greeting was amazing - cool refreshing towel and drink for each of us. Left our luggage and driven by golf cart to the Preferred Check-in Area, where higher end alcohol and snacks were waiting. The facilities, rooms, grounds and pools were beautiful. The beach was beautiful. Staff walking around all the time, asking if we needed anything, taking drink orders, cleaning up empty cups/water bottles left. Pool side entertainers did a nice job getting participants. Night time shows and entertainment were very enjoyable. The NYE party/show was FANTASTIC! So unexpected and loved the fireworks at the end! Always able to get cold bottles of water. The a la carte restaurants were very good. Really liked having "Preferred Status" to have an area to go for snacks and drinks, and get away from the crowd. Great coffee/drinks/ice cream/desserts/mini sandwiches at Coco Cafe 24 hours a day. Stayed in a swim out room. Pool was too cold for me, but if the water was warmer, would have really enjoyed! The kids ventured in a few times (but even too cold for them). The staff was extremely welcoming, worked hard, pleasant and really made the trip more enjoyable. Thank you.

Stayed in January 2025

The flies in the main restaurant and that there was no jacuzzi for everyone to use

Well manicured green spaces, the food, friendly staff and an amazing beach

Stayed in June 2024

I didn't like the beach. Waves were stronger than I thought for my liking. Too much seaweed.

Hotel is beautiful, food pretty good. Swimup pool was great.

Stayed in July 2024

Todo estubo excelente😻

Everything the best😻

Stayed in June 2024

Wish I could have heard from a concierge checking in during the stay. The app creates a division - between one and one communication. Staff needs to learn more English and there needs to be more options ( not pork) on the breakfast buffet in World Cafe. Some food items were too salty and hardly any spicy options on the menu in any of the restaurants. Desserts need to be a little less sweet. Wish the rooms were larger. No jacuzzis for the majority of guests. The bowling should be included ( sadly there is a fee).

Intimate, yet spacious. Amazing beach, great restaurant selections and the Inclusive Hyatt app used for all services made the trip top notch. Lazy River and water park were top notch. The fish tacos at the food truck were amazing.

Stayed in June 2024

AC unit wasn’t cold, room smelt like mildew and old wet towels

Friendly and helpful staff members

Stayed in June 2024

Loved it all

Everything! So clean, tons of things to do, beautiful beach

Stayed in June 2024

Some of the food and the pressure of the workers trying to sell you things

The service given was great and all of the amenities were great! The location, the views the beach was amazing

Stayed in June 2024

The customer service is awful. It took a whole day for them to get my room. They upgraded me and then my lights went out in my room and when I requested compensation, I was told they could give me a gift basket

Great food, beautiful rooms.

Stayed in February 2024

The room was not very clean and most days they did not make up our room unless we told them to do it. Every day we came back from the beach we had to go looking for clean towels and ask them to pick up the room.

The food, service and property were excellent.

Stayed in April 2024

The are many people, due to religious and health reasons who cannot eat pork. I would like to see turkey and beef breakfast meats such as turkey bacon and turkey sausage.

The entire resort was extremely clean. The staff was so pleasant and professional. For an all inclusive, the food was really good and the variety was plentiful. Loved the Oceana and its location to the swim up bar.

Stayed in March 2024

To many stray cats on property. Wish other breakfast options were available other than buffet. And tried to sell you as soon as you get there by confusing you to get coupons for the spa

The staff was friendly and I like the night life and activity

Stayed in February 2024

The food was just okay. Disappointed in the quality at all of the restaurants. The Mexican food truck was very good.

The property was gorgeous and everything was very clean and well maintained.

Stayed in February 2024

The check in experience was a bit frustrating as the hotel stuff told me they didn't get the booking information about my stay. That might've been because I booked it right before coming there but I think they should've been able to see this information immediately. In the end, I had to contact customer support of booking who helped to resolve the issue by contacting them on my behalf.

The stuff is friendly, good restaurants that are not too over the top but have great quality of the food. Nice that there are places on the beach that allow you to do different activities such as surfing.

Stayed in February 2024

Not a big fan of the showers. For one, the weather stripping was on incorrectly and the water spilled out of the shower into the main bathroom and the hallway. Secondly, the divert from the hand held shower to the rain overhead shower nozzle did not work.

The overall condition of the resort is exceptional. The night lighting of the resort is very nice. Everyone at the resort is extremely friendly. It's nice that most of the employees speak some English.

Stayed in January 2024

The weather was sobering. I really could have used some sun.

The rain really took away our enjoyment. I really wanted more sun. Overall just spending time away was fabulous.

Stayed in December 2023

The food

The rooms and attentions from the staff

Stayed in December 2023

I love the different type of activities they offered. From boogie boarding to playing volleyball it was great to be able to be within 15 feet of a pool or beach at all times.

Everything about the stay was marvelous. The preferred members status is truly worth it here.

Stayed in October 2023

The check in was slightly longer than expected.

The readiness to fulfill every need.

Stayed in August 2023

Nothing

I loved everything from this resort. My second time here, and it always exceeded my expectations.

Stayed in August 2023

Cleanliness of room not great unfortunately (2 days not cleaned) guest services/ reception staff could have been better. Here for 20 year wedding anniversary and asked for banner on door, champagne in room and to book a specific time In restaurant none of which happened (not 5* service)

Amazing location and beach, lovely lay out of restaurants and bars made the complex feel like a village

Stayed in July 2023

Food and drinks

Covetable bed and rainforest shower

Stayed in July 2023

Being able to find my lost prescribed eye glasses

Staff very polite, helpful and friendly

Stayed in June 2023

what isn't there to like?

everything property is clean, staff is on point. Beautiful experience already have reserved for next month. Best benefits of living in Dominican Republic can go back anytime I want.🥂

Stayed in May 2023