Not much.

Beautiful

Stayed in March 2025

I believe it might be a problem in most resorts in Punta Cana, but the noise coming from hallway was quite loud. We stayed in another resort that was even worse.

Excellent Resort. The Staff is really friendly, specially in the World Cafe and the Hideaway beach bar!! Really confortable, quiet and a great choice for those looking for a place to rest with quality!

Stayed in January 2025

Hotel shop is too small. Then you need to take taxi and go to mall to buy like cigarets or watershoes. Game room should be bigger and better.

Breakfast was really good. You can watch the beach and the sea in the morning. There is allways nice breeze. They prepare eggs as you want them. Every wish is accepted.

Stayed in January 2025

People hog the chairs sometimes, and the Seafood Restaurant was honestly underwhelming.

The Mexican Restaurant Tres Colores, The Seaside Grill, and the snack stand all had great food. Juan R, Feliz, Arismendy, and Cristal at the Interlude Bar were the highlight of the trip. What that says about us as travelers is neither hear nor there.

Stayed in December 2024

The only MINOR con is that the floors everywhere seemed slippery but this is largely due to the fact that there are pools EVERYWHERE.

The staff was great. Loved the food. The daily entertainment was great for all ages

Stayed in December 2024

The bed was not comfortable. I also didn't realize that the preferred hotel was far from the beach. At least a 10-minute walk or you can be shuttled.

The facility was extremely clean and the staff went out of their way to make you feel welcome and cared for. Vicente, Margarita, Nelson, John and Yasmery were fabulous!!! They made my trip so enjoyable!!!

Stayed in November 2024

Breakfast was cold. I asked for scrambled eggs with cheese and I got scrambled eggs with cheese and ingredients belonging to other peoples omelets. Yuck!

The location of the restaurants for breakfast were great. The facilities seem to be clean and the employees were friendly.

Stayed in November 2024

Spa on the room balcony didn’t work. Hard time getting it to hold water. When it finally did, I pushed the button and all the water shot out thru the side of the tub onto the patio. Toilet seat room 5166 so loose it was dangerous.

Ok. Scrambled Eggs were like soup but there were enough alternatives. Coffee today was old and burnt.

Stayed in November 2024

N/a

My boyfriend and I especially loved having our concierge, Michael. He helped us get transportation around the facilities as well as a night out on the town. He also sent us a bottle of complimentary champagne with chocolate covered strawberries. We loved it.

Stayed in September 2024

Next time I will definitely recommend to upgrade to the preferred package so that I have access to some pools, amenities and restaurants that were only for Hyatt preferred members.

Upon arrival being greeted with Amazing staff ready with champagne and a cool rag with refreshing Eucalyptus was the most welcoming experience I have ever had!

Stayed in August 2024

N/A

Alll services around the premises were EXCELLENT!!!

Stayed in August 2024

Just the music have to play more dominican music for the people. My son played dominican music everyone enjoyed it no problems

Everyone was friendly good energy here ,Henry Martinez was so helpful he very respectful young man, Geraldo de Jesus was fun down to earth happy soul. They kept my son entertained. Thank you guys for everything. All love

Stayed in September 2024

We had booked 2 rooms with 2 beds in each of our 'garden' suites. I addressed this to the staff who told us that they ONLY have King beds in their suites and they could give us something on the first floor with 2 beds which would NOT be a suite. The reason we booked with this resort was primarily because it advertised 2 double beds in each of their suites. We were provided another rolling bed in the suite, which was terrible for sleeping. We were told we could use the sofa bed, which was no better. I just feel that this was a bait and switch. PLEASE don't advertise 2 beds if you don't have any.

Staff was very attentive and friendly. Place was kept very clean.

Stayed in August 2024

Need more variety of food. Is a Dominican resort need more food from the 🇩🇴 to much international food

Friendly staff and very clean

Stayed in August 2024

I didn’t dislike nothing

I liked it alot

Stayed in August 2024

The food could have been better. I wish there were better options on the pool slides. My six year old was too old for the baby section but too young for the bigger slides. That was very disappointing.

The beaches and the pool was excellent. The staff was superb. The drinks were always great. I love that the mini fridge was always well stocked.

Stayed in July 2024

The preferred area is though far from the beach and main restaurants and transportation is not easy. The regular are is extremely crowded. The waiting time for cars to get back to the preferred area from the beach are usually 20 minutes during daytime and more after 7pm. Another thing is that there are many private events happening at different locations on the hotel which limit enjoying the different facilities the hotel offer - in my case I couldn’t take the boat in the lake

The Preferred Hotel is amazing, beautiful, clean and away from noise of the regular one. Staff is very helpful and kind. The lake in the oreferred area is beautiful.

Stayed in August 2024

No negative answer.

Everything was fine.

Stayed in July 2024

The food was not on the same level as the hotel. The restaurants, specially the ones that require reservations, should improve the quality of the food and beverage.

The hotel is not big, which is a big advantage for us. The swimming pools are good, clean and well maintained. There are events with live music every night. The beach is safe and clean.

Stayed in July 2024

There was seaweed on the beach.

The staff were incredibly friendly.

Stayed in July 2024

the butler was little to no help, there were minimal food options after 10am until 6pm.. the front desk had someone named juan who was extremely rude,

all of the food restaurants, the amount of pools,

Stayed in June 2024

my trip had gotten delayed twice if I had the extra money i would have stayed a little longer

no words could explain loved everything

Stayed in June 2024

Nothing

The property’s grounds were lovely during the day and at night …. really nice when lit up. Everything was close … beach, pool, restaurants, theatre.

Stayed in April 2024

Excellent customer service throughout, great views of the ocean. Very beautiful grounds, pools, and amenities. And the service was incredible.

Stayed in April 2024