Nothing

Everything it was beautiful

Stayed in March 2025

I am a recovering alcoholic and there were a lot of bartenders who did not respect that. At the coffee shop on the Macao resort there was a Jamaican coffee that was advertised with cold brew. I was very tired when I got up for my coffee and didn't taste any alcohol in the drink the first time. The second time I got the coffee I watched the barista put cold brew liquor in the coffee. I realized I should be more aware and communicate clearly the words "sin alcohol." Some waiters were respectful but other saw my age and thought I was just holding back from having fun. There were many times that I went back and forth with servers about not using flavored liquor in drinks that were advertised without alcohol. They believed that the flavored liquor was just syrup and that it was not really alcohol. I do not like fighting with servers and at points felt like I had to yell at them even when my friend who spoke Spanish stood up for me. In the future if you want a tropical vacation but do not want to consume alcohol learn the words for what you specifically want in your drinks and watch the pour carefully. There were beers without alcohol but if you want ginger beer or other mixes without alcohol I'd pack a checked bag with everything that you need and a travel cup. Also you need to be very strong and not be easily influenced. If you are still working through urges stay away from the bars and stay with a friend who knows how to say no for you. I still had an amazing time but if I was not at the level of recovery I was at it would have been an easy slip into relapse.

The staff at the parties were very fun and inviting. The resort seemed to draw only folks over the age of 45 which I would have found as a turn off as someone who is 25. I was not looking for hook-ups since I had a boyfriend at home so the ages didn't bother me. The Riu Parties were the places to find people around our age. As a group of teachers we found the lack of children to be worth it. We became friends with a worker I called "Ernie." His name actual started with a U but I could not read or understand his actual name so he was fine with Ernie. He was extremely friendly and made sure to take my friends out of their shell and dance or have fun. He is an example of the staff that were extremely friendly and wanted to make sure we were having a good time. Ernie took the time to teach my friends to dance and teased me for being the only black person who didn't know the hustle. Our rooms were amazing and our location was perfect for going straight to the beach. The spa was also amazing as a black woman who does not trust hair dressers. I had the best wash of my life and the wellness area was amazing.

Stayed in February 2025

Water in our plunge pool was very cold couldn’t use it food in buffet was ok not the greatest the meat was too dry and hard restaurant food was fine A lot of mosquitoes in our room Elite club wasn’t elite enough we should have east access to top shelf by the pool and it felt like all guests were treated the same no difference being elite

Clean spacious nice to have our own walkout pool

Stayed in January 2025

A minor emergency necessitated my having to leave sooner than planned. There wasn't any cooperation with negotiating the balance of my room payment.👎🏿 A credit toward a return visit would've been nice.... ... and encouraging.

I truly liked the idea of the shot dispensers in the minibar,... GREAT IDEA👍🏿!!! All Inclusive 👍🏿 Adults Only👍🏿

Stayed in November 2024

NOTHING

The attention from staff was outstanding, the facilities are beautiful, the room we got had a wonderful view. Everyone was so kind.

Stayed in September 2024

I liked everything , service, spa, cleanliness( they wash even walking passes between buildings), food , entertainment. I recommend club level

Stayed in July 2024

There are a lot of bugs, but it's the area. Housekeeping always came late in the afternoon despite leaving the sign out all morning. The resort credit is a joke. It's a certain dollar amount off services. For example, a $20 reduction on a $150 massage. The ac is set to not go below a certain temp and at times we were warm.

The resort was beautiful. The swim up pool was in a location away from foot traffic thank goodness. Elite made the trip top notch with the delicious restaurant, bar only elite could use, and separate beach area where we could always find an open bed unlike the pool area.

Stayed in June 2024

The food was consistently cold when it should have been hot.

That it was for adults only.

Stayed in July 2024

I didn't like there was no store in the resort and need to Fumigate for mosquitos

I got the swim up suite it was amazing, food was great staff members was very to help . The riu party are crazy I went to 2 if the 3 partys they host, I got a vip section everytime.

Stayed in June 2024

The gray tiled sidewalks were slick when wet. A textured tile would be safer especially on the inclines.

Everything was close. From the beach to the dining facilities.

Stayed in June 2024

The room furniture was a bit smokey. Maybe a deodorizer after check out.

Everthing was great. Staff is amazing!!

Stayed in February 2024

Staff was not able to assist me in telling me or showing me how to use the resort credits that were included in my rate.

Food was great. Facility was easy to walk around in. WiFi worked everywhere.

Stayed in February 2024

This hotel was definitely on the "pricy" side, and if we had downscaled to a slightly cheaper option, we probably could have stretched our budget to stay for another two weeks, so in all honesty, this isn't the best hotel choice if your goal is to get value for money. That being said, this place comes with ALL the bells and whistles, and we managed to get a "late-escape" deal at 55% off so we saved a fortune! I also think that the "Elite Club" facilities and perks could be expanded to create better value for guests who pay the premium. There was only one lounge, and it was by the lobby, away from all the pool areas and entertainment zones, so the vibe was a little dull. The private beach section was also very far away from the ocean, and positioned in a way where most of the cabanas were engulfed in shade, so it wasn't an ideal location for sunbathing. If there had been a private poolside section for Elite Club members, or more private bars throughout the resort, or perhaps even a seperate entertainment schedule exclusive to members, this would have definitely made the premium pricing more worthwhile in my opinion. I did like the fact that the rooms were located a little out of the way, so it felt like we had more privacy than other hotel guests. But if I was to book again, I would probably just book a regular stay, and use the savings towards some fun excursions!

This hotel stay was the week-long "luxury" part of our month-long trip, and it did not disappoint! Me and my bestie travel every year for Christmas and New Years, so we stayed at the Riu Palace Macao for the Christmas period. One thing I will say, if you're not a big fan of resorts, then this wouldn't be the choice for you. I also don't think I could have stayed here any longer than a week as I prefer to immerse more when I travel, and actually make new friends and meet cool locals. This is not the kind of place you do that. In all honesty, Punta Cana is not the place for that altogether! However, if you brought a whole suitcase full of glamorous outfits in the hopes of getting some stunning content to flex on the gram, then this is the place for you! Equally, if you are a fan of fine-dining, daily entertainment, and "all-inclusive" deals, this resort has an extremely impressive selection of restaurants accross a variety of cuisines, some top-tier shows and live acts, and of course the iconic RIU themed parties, so you will be spoilt for choice! We chose to be extra fabulous and went with the "Elite Club" package, so we also had a selection of exclusive facilities such as premium bars with imported spirits, a restaurant, and a private section of the beach complete with it's own bar. Our room was also outfited with luxury toiletries, an in-room drinks dispenser with premium spirits on tap that were re-filled daily, welcome champagne on arrival, as well as a little gift. The room itself was ENORMOUS, and very stylishly decorated with neutral tones, and a clean, modern aesthetic. The staff at the hotel were all wonderful, but special shoutout to my favourite concierge team Eudys and Tommy, who were always on hand to handle any and every request with efficiency and a lovely smile.

Stayed in December 2023

Food was just ok. No mexican restaurant was surprising.

Great facilities and staff. Clean and reasonably priced.

Stayed in December 2023

The food quality could be improved for the Elite Club

The staff is just over the top. Drinks, the swim-up pool in the room, RIU party and Honeymoon gifts were just amazing! Thank RIU team for the best holidays we could ever have

Stayed in December 2023

The friendly staff, the cleanness , location .. Absolutely an amazing Hotel

Everything

Stayed in October 2023

Everything

Súper nice clean an excellent experience

Stayed in October 2023

My room was supposed to have a tub! My sole reason for booking that room was for the tub listed in the room amenities. So imagine my instant disappointment. The first night the weather was horrible. When I called for room service, because the app wasn't working, I was told "it's raining" . I had to give a little attitude to have food delivered. The food was just "meh".

As a solo traveler, I felt safe on the property. My room had a decent view, but they should change the name to "tree view" because the abundance of palm trees made it impossible to view the ocean. The Renova spa was fabulous! I had an amazing spa day.

Stayed in November 2024

We had a swim up room that smelled of mildew. The room was full of ants, the staff left me my personal can of “Raid” There were 12 of us in different types of rooms and everyone had a problem with ants. I mean crawling all over the bed. Staff rushed you to eat, flicking lights on and off. Not a lot of food choices. Even with 5 restaurants, food was not good.

Location

Stayed in September 2024

The staff were not pleasant. Received lots of attitude when asking for help. Received a room credit that had so many limitations, I was unable to use credit.

The beach was beautiful.

Stayed in August 2024

There was nothing Elite about the Elite Club. Very disappointing. Also, found roach eggs in my room…the room and bed were very damp the entire stay.

The beach

Stayed in June 2024

Somehow only old ppl above 45 anjust a few young ppl

Big area with plenty of things to do near the swimming pool or beach

Stayed in February 2024

The customer service. I explained that I checked in online before getting to the resort and if there was a problem I would have preferred to be made away and I would have tried to make other arrangements. And I was told that if I didn't like the other room I could leave.

The was a mix up between the booking website and the resort. I booked a swim up room elite room with 2 beds and they didn't have that in there system. They didn't have any more of the rooms available and I ended up having to in a different room and on the 4th floor instead of a swim up and having to share a bed.

Stayed in February 2024

Water was cold or warm when taking a shower not hot. Staff were rude and not accommodating. No consideration for travelers who don’t speak Spanish.

It was clean on the outside

Stayed in February 2024