Not enough seating on the private areas which we paid extra for Also the house wines (Red and white) were very poor quality

Food excellent, staff very good Margarita at the pool and Domingo in La riviera restaurant were both excellent the whole visit

Stayed in March 2025

Smoking - cigars in particular is permitted everywhere. Including in the pool. No consideration for non smokers.

The room was lovely, and the pools.

Stayed in November 2024

As a preferred guest, I feel you should be able to eat and make a reservation where you want to dine

Stayed in October 2024

It was very nice and comfortable! The staff was great and always very helpful.

Stayed in September 2024

Just the walking but I did stay in an ocean front . Front desk has no issues getting us a ride

I like how the property had so many options, between pools and restaurants. The spa was one of my fav the hydrotherapy was worth it .

Stayed in August 2024

The food and drink were okay. Facilities were a bit outdated. Expected more luxury but it was still nice.

The staff at the hotel were superb. They always said hello, offered to help. One of them even took us off property to a party. The beach and pool were really nice.

Stayed in August 2024

I didn’t like that some of the employees were talking about their business in front of the guests to me that was rude

The food was good and the drinks

Stayed in April 2024

Clean, pretty, comfortable

Stayed in April 2024

The food although really good could have been a little more elevated, lobster etc. premium liquor was only available in the Premier designated bars.

Grounds were lush and tropical. The welcomed us with Champagne. The staff was awesome,friendly and eager to help. Plenty of staff so we never had to wait for something we needed. The rooms were updated and very clean. The food options were plentiful, all restaurants were open. The quality of the food was amazing. Entertainment was amazing!

Stayed in October 2022

Beach - a lot of sea weed.

Pools. Buffet. Facilities. Staff.

Stayed in September 2022

The areas for “premier” guests were wonderful, other areas like the main pool were a bit crowded.

Lots of pools and nicely spread out so it didn’t really feel too crowded at any point.

Stayed in July 2022

some restaurants could have been better

location, friendliness of staff, entertainment

Stayed in May 2022

None

Everything

Stayed in December 2024

The property was beautiful, clean and the staff ws very friendly

Stayed in November 2024

Very private, very serene and very clean

Stayed in November 2024

We couldn’t eat for 3 days because we didn’t have a “reservation “

Stayed in October 2024

There was too much hassle on the beach. The quality of the food in most restaurants not true to description, the quality of some guest disrespectful, the entertainment was very poor. Felt a bit trapped in the resort.

Staff was always welcoming. Mexican restaurant was best quality/taste meal and vibrant staff.

Stayed in October 2024

The room the customer service

Jusr being away

Stayed in September 2024

N/A

Everything, food and drinks 10/10

Stayed in July 2024

Room that we paid for was not available, we bought a private room and it was not private and there was no reason for us to spend extra for preferred because everybody had access to the preferred amenities. A lot of money wasted in my opinion but great amazing staff !

Staff, Maria was great

Stayed in June 2024

There is not one thing that I did not like. Loved everything about this location.

I throughly enjoyed the food and the service provided by the staff.

Stayed in August 2023

Very sweet people, clean & great butler service

Stayed in August 2023

Our reservations for the romantic dinner on the beach got canceled twice

Everything

Stayed in July 2023

Italian restaurant "Olio" did not have great food, it was clearly pre-made dishes that had been warmed up. My room (2120) was also very humid and had humidity smell, but that was not the case for the other rooms my family stayed on. Another issue was the sargassum at the beach but fortunately we only experienced sargassum for 3 out of our 10 days and our hotel did a great job of cleaning sargassum from the shore. Wifi at the rooms was not super strong if you wanted to have video-calls from the room.

Private pool; wide hot tub; many restaurants; modern decor; everything looked like new and clean; friendliness of the staff; bachata lessons at the beach; it felt like a very upscale experience, and we were able to enjoy and relax; the beach show and the Madonna show that were complementary with the stay were also amazing; wifi connection throughout facilities.

Stayed in July 2023