Food was mediocre under staffed ( had to ask for coffee or water refills) Luggage was gone true before it was brought to our room(bottle of cologne only thing taken) Management said that was not possible ( 20 to 30 minutes before luggage was brought to our room)

room was excellent pool staff was very good

Stayed in March 2025

I didn't like how one of the bellhop stood around after delivering our luggage and didn't leave until my cousin tipped him. I had never seen that before at a hotel.

I loved the different restaurants and outlets to acquire food. My room was fabulous the beds were so comfortable. Room service was prompt. I really liked the entertainment the hotel had, the different shows was great, we really enjoyed our stay. Our butler Ronni was awesome and attending to everything we needed, even the slightest little thing.

Stayed in February 2025

The property was clean, but not maintained as well as it should be. It was the little things like the rooms were painted by non-professional people. The was paint splatter on the furniture and table tops. Paint on the fixtures, door jambs even the ceiling fans. these are not deal breakers, but still should not be at a resort.

The beach was small, but majority of the people were in the pool, so not bad. The food was good, but the breakfast buffet was not as nice as others we have visited.

Stayed in February 2025

The food was good however the breakfast buffet items were cold. I got room service one morning it was cold. Lunch was good. Dinner was delicious. Cocktails were muy bien anywhere I went on the property.

I thought the way the property was laid out was fantastic beautiful views. The staff was outstanding always willing to help whenever you needed anything.

Stayed in January 2025

The whole place could need a touch up you can see that it has some years on its back. The spa and gym could be bigger and more equipped. The WiFi was not that great about 1.5mb/minute.

The staff, the view, the food, the branded alcohol ant that the rooms were always clean and tidy. Additionally, rooms always stacked up with water.

Stayed in January 2025

I didn’t like that it doesn’t have access to a beautiful beach. Despite that, the hotel staff facilitates transportation to go to a nearby beach.

It’s a very quiet place. I recommend it if you go as a couple or want to spend a few relaxed days. The staff is very nice.

Stayed in December 2024

We were located by the marina in a swimout suite. I wish they would've had a partition where the workers would walk and take the trash. It worldview also been nice to have dedicated staff for drinks for those that purchased the swimout suites.

I liked the area. The hotel was beautiful! The staff and customer service were top-notch.

Stayed in October 2024

Mini bar fridge was not cold.and whatever light they had in the fridge was like a hot lamp melted all candy bars, and all drinks were hot. Always needed to have buckets of ice bought to the room. AC needs to be colder w

Everything was great our butler Jose was fantastic and always went out of his way to make sure all of our needs were met. Room service was awesome, and all facilities and access to them were great.

Stayed in October 2024

The food was not in the best of the standards, the breakfast apart from the eggs stations didn't felt fresh.

The room was clean and nice but the smell in the morning was not very comfortable. All of the staff was always open to help us and very welcoming.

Stayed in September 2024

The food could have been better with turkey burgers or more seafood options like lobster or crab

The staff and the scenic views

Stayed in September 2024

Our expectations of the food were higher. For example, on our first day, we ordered room service, and the vegetable spring rolls arrived ice cold. The other food that was was warm, so I'm not quite sure how that happened. The Italian restaurant wasn't very good at all. It was subpar. The pool was open from 9-6pm. Would've liked it to be open a little later. Also, we visited during seaweed season, so enjoying the beach like we expected didn't happen. There was too much seaweed to get into the water.

It was clean, the staff were friendly and helpful. They had activities throughout each day we were there. It was also a nice place to just relax and enjoy the sun. I enjoyed the carribean fusion restaurant, the burgers and fries at the grill, and the breakfast buffet and omelets were good too.

Stayed in September 2024

The food could have been better from lunch an dinner an room service was not very good

Stayed in July 2024

Beautiful location.

Stayed in July 2024

There was not enough entertainment or activities, the food could have been better and the room service was horrible - it took over an hour for the meal to come...we were leaving the resort for an excursion by then.

The swimout room was really nice, especially the ones the have a view of the beach and the pool.

Stayed in May 2024

The dining experience did not meet my expectations. The variety of food options was limited compared to what I've encountered at other all-inclusive resorts. Additionally, there were fewer dining opportunities available. The overall quality of the food was below what I had anticipated.

The staff was friendly and accommodating.

Stayed in May 2024

Didn't really care for 100% Ala carte restaurants. We are used to having the buffet as an option. It was nice to have 24 hour room service with good selections.

We enjoyed having a butler that took care of our needs. The top shelf liquor was a plus!

Stayed in May 2024

Room service was not the best

Very clean and open and beautiful

Stayed in March 2024

Food, beach, directions for arrival

Staff, room service, vistas, pools, entertainment, ease of parking, convenience to airport

Stayed in March 2024

Our butler was assigned a day after our arrival, so we couldn´t have complete information about the hotel facilities.

The accomodations were great. The staff was very kind and willing to help. Dinner was great, with a varied menu even with vegetarian options.

Stayed in March 2024

There were a number of things not working or shortages (steam room, excise equipment, etc.). No beach at the actual property.

It was small and boutique which was a plus which means there no lines and quite for the most part.

Stayed in January 2024

People and staff so friendly

Stayed in February 2024

The food was hit or miss

Property was clean, relaxing, welcoming, secure, and nice to wake up to.

Stayed in January 2024

Our trip was booked in July, I had requested transportation from the airport to the hotel. However, for 4 months, TRS Cap Cana never responded to messages sent about transportation. When I asked in July, they sent me a message with the name and email of someone to provide transportation. The email provided was invalid. I made several attempts to contact the hotel via phone, but no one answered the phone. I had to book a taxi while on the flight from Charlotte, NC, to Punta Cana. Upon arrival to the hotel, we were told the room we had booked wasn't available. We were told that they'd put us in a different room and we would have to change rooms on Monday, which was horribly inconvenient. We asked four different people for extra towels but never received the extra towels. The staff had trouble keeping the mini bar/refrigerator stocked. We had to call 3-4 imes a day to get it refilled. The trip was booked in my name. However, once they realized my wife spoke Spanish, it was like I didn't exist anymore. Our consiaire would only message my wife. Overall, the stay was ok. The food wasn't as good as the reviews suggested. It was more like airplane food. On 3 occasions, I ordered the ribeye medium rare, all 3 times I got well done. Honestly, you could get a better steak at a chain restaurant like Texas Roadhouse. The best meal of the day was breakfast.

Stayed in December 2023

The staff is amazing they go above and beyond

Stayed in September 2023