Such a special place with staff that really care.

Stayed in February 2025

Nothing at all! It was beautiful! Want to return!

Stunningly beautiful

Stayed in September 2024

It is a beautiful hacienda in the Northern Andes of Ecuador, combining traditional architecture and art with beautiful gardens !! The staff was amazing and made us feel at home (thank you!!)

Stayed in September 2024

We loved everything and have zero suggestions or complaints. It was impressive how much every detail of our stay was thought out and cared for. We did not need for anything during our stay.

Everything about Hacienda Cusin far exceeded our expectations! Before even arriving, we inquired into something special to do for our friend visiting from far away. They provided a complimentary (and beautiful) flower arrangement with our message on a card...our friend was extremely surprised and moved by the gesture. In addition to this, the grounds are amazing...we spent hours exploring the old monastery, beautifully cared for organic gardens, library, artifacts in every room and paths around the property. It was like staying at a museum, unfolding the many stories of this property's past and cultural insights into the area. The staff were super friendly, Melisa greeted us with a historical walk around the grounds and welcome drink, everyone was very accommodating to our dog, and always with a smile. We stumbled upon the gardens and Louis (head gardener on the property for 30 years) gave us a private walk through them, allowing us to smell and learn about the abundance of herbs and vegetables cultivated at Hacienda Cusin. When the fireplaces on the property and in rooms are lit at 7pm, we were able to enjoy the comfy, warm ambiance while sipping a cocktail and chatting with friends. The breakfast was outstanding and plentiful to help us start the day. We were not able to have lunch or dinner on site and truly regret missing out! Hacienda Cusin was more than a place to stay for the evening, it was an experience that we will never forget. We are already planning to bring our parents in a few months and would hands down recommend this location to anyone looking for a memorable trip to Otavalo!

Stayed in July 2024

nothing

The property is beautiful, quiet, and private, an oasis. Online photos did not do the property justice. Staff were friendly and helpful at every encounter. Each evening, they lit a fire in our room and placed a hot water bottle between the sheets to warm our bed. Breakfast and dinner were delicious. The hotel property is gorgeous and delightful to walk around and see the large organic garden, monastery, and landscaped grounds. There are also a range of hiking trails/options directly from the hotel. Easy driving distance to Otavalo, Condor Park, Laguna Cuicocha, etc.

Stayed in May 2024

one of the finest properties I have stayed in in 30 years of globe trotting utterly delightful in every aspect

Stayed in December 2023

Internet in the room was OK but a bit patchy. In the common area - dining room, lounge room etc it was excellent.

The facilties were incredible - the history and the art work and the detail was amazing. The staff were super friendly and most helpful.

Stayed in November 2023

I loved the rooms, the landscape, the food, the attitude of all the people I liked everything

Stayed in October 2023

Feels like living in a museum - very relaxing atmosphere. The food was excellent and the staff very helpful.

Stayed in October 2023

I liked every thing

The place, the location and the history of the place

Stayed in June 2023

It has been a fantastic stay at Hacienda Cusin. For me Hacienda Cusin is one of the most amazing hotels on the planet: a magic place, a fabulous garden, great food and very kind people working there!

Stayed in May 2023

nothing

it was extremely relaxed and comfortable with beautiful surroundings and rather interesting interiors. The staff were amazing and extremely helpful. loved every minute

Stayed in December 2022

There was nothing we didn’t like. Shame there is no kettles in the room.

Beautiful historic property in tranquil grounds. Helpful staff , good food great location. Loved the log fire in our room every evening and the hot water bottle,

Stayed in November 2022

nothing- loved everything

loved the setting and rooms. everything was clean and comfortable. will go back

Stayed in August 2022

With a few thoughtful updates and improvements, this place could be phenomenal. The carpet in our room was very tattered and dingy. The lighting all over the property (inside and outside) and the bedding need to be updated - old world charm needs to have modern touches to be fully effective. There were fees for things like DVDs and for afternoon cookies which seemed petty. They might be understaffed and I think they use a "partner" for some of their hosting tasks.

This place has gorgeous grounds and buildings, situated with the mountains and volcanoes as a back drop and is decorated with beautiful furniture. The food was lovely and ample. We ate breakfast and dinner at Cusin and they packed us a delicious picnic lunch for a hike that was wonderful. Fires lit in our room each night (along with hot water bottles to warm the beds) made it feel cozy and quaint.

Stayed in August 2022

the food was low quality . serving Ruffles at a candle lit dinner is unacceptable . specially for the price of the stay

the hacienda is beautiful and well kept . amazing gardens

Stayed in July 2022

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in July 2023

There are no comments available for this review

Stayed in August 2023

There are no comments available for this review

Stayed in July 2023

There are no comments available for this review

Stayed in January 2023

There are no comments available for this review

Stayed in November 2022

There are no comments available for this review

Stayed in September 2022